IT Service Center Intern

Description:

We are seeking a motivated and eager IT Support and Operations Intern to join our team.  This is an in-office position. This internship is an excellent opportunity for individuals looking to gain hands-on experience by providing front-line support.  This includes solving technical issues and fulfilling service requests such as deploying hardware software and system access and Improving day-1 productivity, as well as implementing AI enabled applications. The intern will work as part of a support and operations team to complete tasks with mentoring and supervision.  Interns can work full time hours but tend to work part time during fall/winter and fulltime spring/summer.

Responsibilities:

Request Fulfillment 

• Manage user requests for new software, hardware, and other IT-related services

• Ensure timely and efficient request fulfillment

Incident Resolution 

• Provide first-level contact and problem resolution for all internal users

• Respond to inquiries, diagnose problems, and guide users through step-by-step solutions

Technical Support 

• Assist with installation, configuration, and ongoing usability of system hardware and software

• Identify, analyze, and resolve hardware, software, and network-related issues

• Escalate problems to higher-level support when necessary

User Education 

• Educate users on basic system use and best practices to enhance their knowledge and reduce future issues

• Maintain detailed records of user issues, resolutions, and help desk activities

• Update and maintain technical documentation and knowledge base articles to assist in resolving future issues

Collaboration 

• Work closely with other IT staff to address broader issues and implement improvements

Qualifications:

• Currently pursuing or have completed (1) a college degree in information technology, information systems, computer science, electronics engineering OR (2) CompTIA A+, Network+, and Security+ certifications

• Technical knowledge of hardware, software, and network systems

• Familiarity with remote desktop applications and help desk software

• Experience with Microsoft Windows, Microsoft 365, and Azure AD

• Strong problem-solving, analytical, and creative thinking skills

• Excellent communication and collaboration skills

What We Offer:

• Hands-on experience with real-world technical support and operations

• Mentorship from experienced professionals in the field

• Opportunity to work in a collaborative and innovative environment

• Potential for future full-time employment based on performance and availability