Magic

On-demand virtual assistant services for businesses

Learning Facilitator

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeTaguig, Metro Manila, Philippines₱37k - ₱42k /mo

About the Job

Requirements

At least one year of virtual training experience with a demonstrable track record.
At least one recent year working as a virtual or executive assistant with United States clients.
Experience running live sessions and mock interviews, and giving structured, constructive feedback.
Understanding of different learning styles and ability to adjust during sessions.
Daily hands-on use of Claude, ChatGPT, or similar tools at work, and ability to teach others to use artificial intelligence effectively.
Working knowledge of Google Suite, Discord, and Slack.
Presentation skills using Google Slides, Canva, or similar tools.
Comfort working a fixed overnight schedule in Philippine Time.
Excellent spoken and written English sufficient to teach executive assistants who work with United States clients.
A reliable home workspace and 40 Mbps internet connection.

Responsibilities

Steer daily live virtual sessions so trainees gain skills they can use on real client tasks.
Ask guiding questions rather than supplying answers, and maintain that approach when trainees seek answers directly.
Score every assessment against the rubric and defend the assessment when reviewed.
Stage mock client introduction calls and mock interviews, then combine checkpoint scores and session notes into a readiness assessment for each trainee.
Revise content, role-plays, and delivery with the Assistant Training Manager when sessions are not effective.
Deliver at least one quarterly improvement that measurably improves engagement or retention.
Raise performance risks and program gaps early to the Training Supervisor.

About Magic

Backed by Y Combinator and Sequoia Capital, Magic has spent 10+ years connecting fast-growing businesses with top remote talent.

Role Overview

This is a full-time, in-house Magic role with full benefits. It's not freelance and not client-placed. You're the one in the virtual room turning new hires into Executive Assistants (EAs) who can hold their own with US clients. Your craft is the live session: reading the room, asking the question that makes a trainee find the answer themselves, and spotting the moment a slide is losing people. You also make the call on when someone is truly ready, not just "probably ready." The Training Supervisor is your first stop for support, and the Assistant Training Manager has your back on the big calls.
Schedule: fixed from day one, weekdays, 9 PM – 6 AM PHT.

Steer daily live virtual sessions for your batch so trainees leave with something they can use on a real client task that same night, not just a checked box.
Ask guiding questions instead of handing over answers, and hold your ground when a trainee fishes for the answer.
Score every assessment against the rubric, not your gut, and defend the call when it's reviewed.
Stage mock client intro calls and mock interviews that feel uncomfortably real, then fold checkpoint scores and session notes into one readiness call per trainee.
Retool content, role-plays, and delivery with the Assistant Training Manager whenever a session isn't landing. Ship at least one improvement a quarter that measurably moves engagement or retention.
Raise performance risks and program gaps early to the Training Supervisor first.

1+ year of virtual training experience with a track record you can point to
1+ recent year working as a VA/EA with US clients
Experience running live sessions and mock interviews, and giving structured, constructive feedback
A real grasp of different learning styles, and the habit of adjusting mid-session instead of finishing the deck
Daily, hands-on use of Claude (or ChatGPT and similar tools) at work, and the skill to teach others to use AI well
Working knowledge of Google Suite, Discord, and Slack
Solid presentation skills in Google Slides, Canva, or similar
Fully comfortable with a fixed overnight (PHT) schedule
Excellent spoken and written English, clear enough to teach EAs who work with US clients
WFH setup: reliable home workspace with 40 Mbps internet

Why You'll Be a Great Fit

You'd rather ask a good question than give a good lecture. When a session stalls, you change the exercise on the spot instead of pushing through the slides. You can look a trainee in the eye (virtually) and say "not ready yet," then tell them exactly why and what to do about it. You grade by the rubric even when your gut disagrees. You treat AI as a daily tool and enjoy showing others how to put it to work. And you stay calm when the clock and the stakes both go up.

Application Process

Application → HR Initial Interview → Skills Assessment → 2nd Level Interview → Final Interview → Job Offer

About the Company

Magic

On-demand virtual assistant services for businesses

Magic delivers on-demand virtual assistant services tailored to businesses. It operates on a subscription model where clients pay for the hours worked by virtual assistants, with 24/7 support and custom solutions designed to streamline operations and boost productivity. The service works by clients subscribing to a plan, assigning tasks to VAs who handle the workload within agreed hours, and incurring additional charges for specialized tasks or services. A referral program rewards clients with cash or service credits for successful introductions. Compared to competitors, Magic emphasizes continuous availability, customized task handling for different business needs, and a straightforward hourly-based pricing structure that scales from startups to large enterprises. The overarching goal is to help clients run operations more smoothly and efficiently while building long-term relationships through ongoing subscriptions and referrals.

Company size: 1,001-5,000
Company stage: Series A
Total funding: $39.1M
Headquarters: San Francisco, CA
Founded: 2015

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