ASC Engineered Solutions

Precision-engineered piping products and support

Field Performance Engineer

Mechanical Maintenance and Reliability EngineeringConfirmed live in the last 24 hours

Full-timeLiberty, SC, USANo salary listed

About the Job

Requirements

A bachelor's degree in Mechanical Engineering, Fire Protection Engineering, Civil Engineering, Forensic Engineering, or a related field is strongly preferred.
At least 8–10 years of experience in mechanical systems, product investigation, forensic engineering, or related industries such as manufacturing, construction, automotive, or fire protection.
Strong understanding of construction practices and mechanical product applications.
Working knowledge of NFPA codes 13 and 25, UL standards, and industry compliance requirements.
Experience with metallurgy, materials science, and failure mechanisms.
Familiarity with manufacturing processes and quality assurance methodologies.
Ability to conduct structured investigations, design experiments, and communicate technical findings clearly.
Strong interpersonal and communication skills, including the ability to work with customers in potentially adversarial situations.
Willingness and flexibility to travel frequently and respond to field events on short notice.
Demonstrated stability in career progression.

Responsibilities

Lead end-to-end management of claim-defective customer returns (RMA/FSR), serving as the central point of ownership across the company.
Conduct field investigations and forensic analyses to evaluate product failures, including site inspections and evidence collection.
Apply engineering principles, metallurgy knowledge, and failure analysis techniques to determine root cause.
Prepare detailed written reports summarizing findings for internal leadership, customers, legal teams, and external stakeholders.
Partner with Legal, Quality, Engineering, and Manufacturing teams to support litigation, claims defense, and risk mitigation strategies.
Interface directly with customers, contractors, and end users to communicate findings, including difficult or adverse conclusions professionally.
Support subrogation and litigation activities, including depositions and expert testimony as required.
Ensure alignment with NFPA codes 13 and 25, UL, and other applicable industry standards.
Collaborate with product engineering teams to identify failure trends and drive continuous product improvement.
Support development and standardization of investigation processes across the company, aligning with established company practices.
Act as a de facto risk management partner, helping minimize financial exposure from claims and product performance issues.
Travel to field sites as needed, often on short notice, to investigate incidents; typically make 2–5 trips per month with overnight travel.
Work onsite in Liberty, South Carolina, when not traveling, to access forensic equipment and engineering resources.

Reliable Safety & Flow Corporation is seeking a Field Performance Engineer to lead product performance investigations and manage claim-driven product returns across all product lines. This role serves as the central owner of claim-defective customer returns, conducting forensic analysis, supporting legal and risk mitigation efforts, and ensuring confidence in product performance. The ideal candidate combines mechanical engineering expertise with strong communication skills and the ability to operate in high-stakes, customer-facing situations.

Lead end-to-end management of claim-defective customer returns (RMA/FSR), serving as the central point of ownership across the company.
Conduct field investigations and forensic analyses to evaluate product failures, including site inspections and evidence collection.
Apply engineering principles, metallurgy knowledge, and failure analysis techniques to determine root cause.
Prepare detailed written reports summarizing findings for internal leadership, customers, legal teams, and external stakeholders.
Partner with Legal, Quality, Engineering, and Manufacturing teams to support litigation, claims defense, and risk mitigation strategies.
Interface directly with customers, contractors, and end users to communicate findings—including delivering difficult or adverse conclusions professionally.
Support subrogation and litigation activities, including depositions and expert testimony as required.
Ensure alignment with NFPA (13, 25), UL, and other applicable industry standards.
Collaborate with product engineering teams to identify failure trends and drive continuous product improvement.
Support development and standardization of investigation processes across the company, aligning with established company practices.
Act as a de facto risk management partner, helping minimize financial exposure from claims and product performance issues.
Travel to field sites as needed (often short notice) to investigate incidents; typically 2–5 trips per month with overnight travel.
Work onsite in Liberty, SC when not traveling to access forensic equipment and engineering resources.

Bachelor’s degree in Mechanical Engineering, Fire Protection Engineering, Civil Engineering, Forensic Engineering, or related field (strongly preferred).
8–10+ years of experience in mechanical systems, product investigation, forensic engineering, or related industries (manufacturing, construction, automotive, fire protection, etc.).
Strong understanding of construction practices and mechanical product applications.
Working knowledge of NFPA codes (13, 25), UL standards, and industry compliance requirements.
Experience with metallurgy, materials science, and failure mechanisms.
Familiarity with manufacturing processes and quality assurance methodologies.
Ability to conduct structured investigations, design experiments, and communicate technical findings clearly.
Strong interpersonal and communication skills; ability to work with customers in potentially adversarial situations.
Willingness and flexibility to travel frequently and respond to field events on short notice.
Demonstrated stability in career progression.

About the Company

ASC Engineered Solutions

Precision-engineered piping products and support

ASC Engineered Solutions designs and supplies precision-engineered piping components and related products, providing technical support and knowledge to help customers implement reliable systems. Its offerings work by delivering engineered parts that fit customer needs, backed by expert guidance and timely service. The company differentiates itself through a clear focus on customer experience and service excellence under a single brand after its merger, positioning itself as a dependable strategic partner that prioritizes customer success. Its goal is to provide quality products and reliable support that enable customers to build and maintain effective systems.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Commerce, CA
Founded: 1850

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