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TSC

Global CX agency building customer journeys

Program Manager - Product Engineering Solutions

Program ManagementConfirmed live in the last 24 hours
Full-timeHuntsville, AL, USANo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in a technical field and 10 or more years of experience in project or program management are required.
  • U.S. citizenship is required, and the candidate must be able to obtain and maintain a Department of Defense security clearance.
  • Strong business acumen is required.
  • Excellent written and verbal communication skills, particularly for stakeholder communication and management, are required.
  • Demonstrated expertise in program management is required.
  • Experience managing vendors or subcontractors is required.
  • High proficiency in Microsoft Office products is required, including the ability to create PowerPoint briefings, Excel spreadsheets, Word documents, and schedules using tools such as Microsoft Project, Confluence, Teams, and Jira.
  • The candidate must be self-motivated and detail-oriented and comfortable assuming a program leadership role across a business unit that may include concurrent efforts.
  • Experience generating responses to Requests for Information and Requests for Quote or Proposal is required.

Responsibilities

  • Direct and manage all phases of programs from inception through completion.
  • Be responsible for program cost, schedule, and technical performance.
  • Coordinate proposal development and discuss pricing, subcontracting, high-level technical approach, and schedule with company leadership and prospective customers.
  • Create rough orders of magnitude with technical staff across the company to provide customers with quick-turn information for funding requests.
  • Serve as a primary customer contact for program activities and lead program review sessions covering cost, schedule, contracting, and technical performance.
  • Establish a knowledge base of the assigned business unit and understand technical and programmatic roadmaps aligned with business needs.
  • Establish milestones, monitor adherence to master plans and schedules, identify program risks and issues, and obtain solutions through concise mitigation strategies.
  • Coordinate work by program employees in technical, manufacturing, and administrative areas, and monitor and deconflict shared resources across the business unit.
  • Develop and grow relationships with government program offices and public-sector customers.
  • Keep internal and external stakeholders informed about project and program progress.
  • Position the company to win new programs with existing customers through successful program execution.

Desired Qualifications

  • Preferred experience includes Department of Defense acquisition efforts focused on the research and development and engineering and manufacturing development phases.
  • Project Management Professional certification is preferred.
  • Recent experience in a product transition environment, taking development work into production, is preferred.
  • Experience in product management is preferred.

About the Company

TSC

Global CX agency building customer journeys

TSC helps brands improve customer relationships by mapping journeys, conducting usability tests, and delivering digital CX solutions. They identify friction and opportunities through journey maps and tests, then design, build, and test digital features to improve experiences. Operating as part of Sitel Group with a global footprint (60 staff across four offices), they combine strategy, design, and hands-on implementation to deliver measurable CX improvements. Their goal is to drive better business results by making digital experiences easier and more enjoyable for customers.

Company size
201-500
Company stage
Not listed
Total funding
Not listed
Headquarters
Paris, France
Founded
2011

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