T

TSC

Global CX agency building customer journeys

Program Manager - Product Engineering Solutions

Full-Time
No salary listed
Expert
Bachelor's
Huntsville, AL, USA
In Person
Project & Program ManagementProgram Management
No H1B Sponsorship
US Citizenship Required

About the job

Requirements
  • A bachelor's degree in a technical field and 10 or more years of experience in project or program management are required.
  • U.S. citizenship is required, and the candidate must be able to obtain and maintain a Department of Defense security clearance.
  • Strong business acumen is required.
  • Excellent written and verbal communication skills, specifically for stakeholder communication and management, are required.
  • Demonstrated expertise in program management, with preferred experience in Department of Defense acquisition efforts focused on the research and development and engineering and manufacturing development phases, is required.
  • Demonstrated experience in vendor or subcontractor management is required.
  • The candidate must be highly proficient in Microsoft Office products and skilled in creating PowerPoint briefings, Excel spreadsheets, Word documents, and schedules using tools such as Microsoft Project, Confluence, Microsoft Teams, and Jira.
  • The candidate must be self-motivated, detail-oriented, and comfortable assuming a program leadership role across a business unit that may include managing concurrent efforts.
  • Experience generating responses to Requests for Information and Requests for Quote or Proposal is required.
Responsibilities
  • Direct and manage all phases of programs from inception through completion.
  • Manage the cost, schedule, and technical performance of programs.
  • Coordinate proposal development and communicate pricing, subcontracting, high-level technical approach, and schedule to TSC leadership and prospective customers.
  • Create rough orders of magnitude with technical staff across different products and subject areas to provide customers with quick-turn information for funding requests.
  • Act as the primary customer contact for program activities and lead program review sessions covering cost, schedule, contracting, and technical performance.
  • Establish a knowledge base of the assigned business unit and understand technical and programmatic roadmaps aligned with business needs.
  • Establish milestones, monitor adherence to master plans and schedules, identify program risks and issues, and obtain solutions through concise mitigation strategies.
  • Coordinate the work of employees assigned to the program from technical, manufacturing, and administrative areas while monitoring and deconflicting shared resources across the business unit.
Desired Qualifications
  • PMP certification is preferred.
  • Recent experience in a product transition environment, taking development work into production, is preferred.
  • Experience in product management is preferred.

About the company

TSC designs and builds digital customer experience solutions to help brands improve their relationships with consumers. The agency identifies friction points through customer journey mapping and usability testing, then develops and tests digital tools to solve these specific problems. As a member of the Sitel Group, TSC distinguishes itself by combining the agility of a specialized agency with the massive global reach and resources of a parent company spanning 140 countries. Its goal is to drive business growth by replacing frustrating brand interactions with digital experiences that make customers happier.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

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Simplify Jobs

Simplify's Take

What believers are saying

  • TSC's July 2025 and January 2026 profiles still show active hiring and operations.
  • Partnerships like Zaion added AI callbots, strengthening automation offerings for 2026 prospects.
  • Foundever's August 2026 recapitalization extended maturities to 2030-2031, reducing near-term financial stress.

What critics are saying

  • Foundever cut nearly $900 million debt on August 17, 2026; balance-sheet pressure persists.
  • Laurent Uberti and Olivier Camino exited July 31, 2026, creating leadership uncertainty.
  • Foundever could fold TSC into broader delivery, erasing the TSC brand entirely.

What makes TSC unique

  • TSC combines CX strategy, design, and build for digital channels, not pure consulting.
  • The agency specializes in chatbots, social media, and self-service, matching digital-first brands.
  • Its Foundever parent gives access to global CX operations and enterprise accounts.

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Benefits

  • Health Insurance
  • 401(k) Company Match
  • Flexible Work Hours
  • Remote Work Options
  • Paid Vacation
  • Tuition Reimbursement