Payer Enrollment Specialist

Connecting Point strengthens care coordination for justice-involved individuals with Qualifacts partnership. by GlobeNewswire Jul 21, 2026 10:15 pm Community-based organization selects the InSync platform to streamline workflows, enhance referral management, and improve outcomes for individuals transitioning from incarceration Nashville, Tenn. & Grass Valley, Calif., July 21, 2026 (GLOBE NEWSWIRE) - Qualifacts, a leading technology partner for behavioral health and human services organizations specializing in AI-powered electronic health record (EHR) and data solutions, today announced a new partnership with Nevada-Sierra Connecting Point Public Authority (DBA Connecting Point), a California-based community organization expanding enhanced care management (ECM) services for justice-involved individuals in Nevada County. Connecting Point selected the Qualifacts InSync EHR platform as a strategic investment to modernize care coordination, reduce administrative burden, and support the complexities of serving individuals transitioning from incarceration. Previously relying on a mix of manual processes and disconnected systems, Connecting Point recognized the need for a more integrated solution to support its growing Enhanced Care Management program. InSync enables closed-loop referrals with correctional facilities, tracks justice-specific data, automates authorization workflows, and simplifies reporting requirements- helping the organization deliver more coordinated, efficient care. A Critical Need for Integration As Connecting Point expanded services to support justice-involved populations, existing workflows became increasingly difficult to manage. Staff relied heavily on manual data entry, external tracking tools, and fragmented communication channels with correctional partners. These inefficiencies created barriers to timely care coordination, limited visibility into referral status, and increased the administrative burden on staff. To address these challenges, Connecting Point sought a comprehensive, centralized system that could streamline operations while improving collaboration across the care continuum. Why Qualifacts was the Right Fit Connecting Point selected InSync for its robust capabilities tailored to the unique needs of justice-involved care management and community-based services. Key benefits that influenced the decision include: * Closed-loop referral management: A dedicated referral tracking system that allows correctional facility partners to securely submit referrals with documentation, while enabling Connecting Point staff to update statuses in real time-creating transparency and accountability * Configurable documentation workflows: Custom demographics and dynamic forms tailored to justice-involved populations, ECM outreach requirements, care encounters, and managed care reporting-reducing duplicate data entry through automated data carry-forward * Integrated revenue cycle management services: End-to-end billing support including eligibility verification, authorization tracking (TAR), claims submission, and denial management-freeing staff to focus on delivering care rather than navigating billing complexity "Having Medi-Cal billing, case management, referrals, and documentation all in one single source of truth is so important to us-and the revenue cycle management services take a significant weight off our shoulders," said Sarah Eastberg, Program Director at Connecting Point. "This partnership highlights the meaningful impact technology can have in supporting vulnerable populations," said Josh Scholler, Chief Executive Officer of Qualifacts. "Connecting Point is doing critical work in their community, and InSync is designed to help them better coordinate care, reduce administrative burden, and improve outcomes for individuals navigating the transition from incarceration." ABOUT CONNECTING POINT Nevada-Sierra Connecting Point Public Authority (DBA Connecting Point) is a community-based organization serving Nevada County, California. Connecting Point operates the county's 211 information and referral service, providing critical connections to community resources. Through its enhanced care management program, the organization is expanding services to support justice-involved individuals transitioning from incarceration. For more information, visit www.connectingpoint.org. ABOUT QUALIFACTS Qualifacts is the leading behavioral health technology partner, specializing in AI-powered electronic health record (EHR) software and data solutions. Putting the health of individuals first, our award-winning solutions enable behavioral health providers to spend more time on what matters most: delivering superior care that drives better outcomes. Qualifacts is more than a provider of innovative technology-we're partners in care, working alongside organizations of all sizes nationwide to simplify the lives of behavioral health providers. We simplify clinical workflows and ensure compliance, while strengthening client-provider relationships. Today, we serve more than 2,700 organizations across all 50 states, including 33% of the nation's Certified Community Behavioral Health Centers (CCBHCs), supporting both non-profit and for-profit organizations in delivering superior behavioral healthcare. Qualifacts [email protected]

Qualifacts, a Nashville-based provider of electronic health record systems for behavioral health organisations, has expanded its Qualifacts iQ AI suite with new generative and agentic AI capabilities. The company launched three new features: iQ Agent for Billing, which provides billing teams with quick client financial snapshots; Chart Awareness for iQ Clinical Documentation, which automatically incorporates relevant patient data into clinical notes; and an enhanced Analytics Dashboard that visualises session data and trends. The updates build on Qualifacts' existing AI tools, which the company says have reduced note-taking time by up to 80% for providers. The firm, which serves more than 2,700 organisations across the US, holds ISO/IEC 42001 certification for AI management. Qualifacts plans further AI enhancements throughout 2026, including expanded billing capabilities and ongoing improvements to its AI assistant.

Discovery Family Services partners with Qualifacts to fuel growth and enhance care delivery. Leading California behavioral health provider selects InSync EHR to replace starter system and support expansion plans. Nashville, Tenn. & Lancaster, Calif., June 17, 2026 - Qualifacts, a leading technology partner for behavioral health and human services organizations specializing in AI-powered electronic health record (EHR) and data solutions, is proud to announce a new partnership with Discovery Family Services, a California-based behavioral health organization specializing in mental health services for veterans, families, and individuals. Discovery Family Services selected the Qualifacts InSync EHR platform as a strategic investment in its technology infrastructure to scale operations, improve clinical and administrative efficiency, and expand access to care across California. With 32 staff members serving clients through both in-person and telehealth services, Discovery Family Services had outgrown its previous system. While their incumbent EHR served the organization well in its early stages, the platform's limitations became increasingly apparent as the practice grew. "As our organization expanded and we welcomed more clinicians, it became clear we needed a solution built to grow with us," said Jose Alfaro, Chief Executive Officer of Discovery Family Services. "We were looking for a system that could keep pace with our momentum. With Qualifacts, we're excited to focus fully on scaling the organization - while streamlining day-to-day operations. By automating key processes, our team can spend more time on the strategic initiatives that will drive our continued success." A Critical Need for Change As Discovery Family Services expanded its team and client base, the limitations of its previous system became increasingly problematic. Administrative staff found themselves spending excessive time on manual processes that should have been automated. Scheduling required constant back-and-forth between screens, eligibility verification was a time-consuming manual process, and authorization tracking relied on external spreadsheets rather than integrated system alerts. The organization was losing 10 to 15 sessions per month due to expired coverage that wasn't caught in time. Why Qualifacts was the right fit Discovery Family Services selected InSync for its comprehensive feature set, automation capabilities, and ability to scale with the organization's growth plans. Key benefits that influenced the decision include: * Advanced scheduling and resource management: Global calendar views, intelligent resource availability search, and drag-and-drop functionality that eliminates the need to toggle between multiple screens * Automated eligibility verification: Batch eligibility checking that runs overnight, with real-time verification available at the point of scheduling * Integrated authorization management: Centralized authorization tracking with automated alerts, countdown notifications, and comprehensive reporting that eliminates manually tracking on spreadsheets * Streamlined client registration: Single-page intake forms with direct links that improve completion rates and reduce administrative burden * Robust billing automation: Rules-based claim generation, integrated clearinghouse connectivity, and comprehensive claim tracking that reduces manual effort and billing errors * Scalability for multi-location growth: Support for multiple facilities, NPIs, and tax IDs within a single integrated system "This partnership represents exactly what we aim to achieve at Qualifacts," said Josh Scholler, Chief Executive Officer of Qualifacts. "Discovery Family Services recognized that while their previous system served them well initially, it couldn't support their vision for growth and their commitment to serving more veterans and families across California. InSync will provide the foundation they need to scale efficiently, reduce administrative burden, and focus on what matters most - delivering exceptional care to their community. We're honored to support their mission and excited to grow alongside them." About Discovery Family Services Discovery Family Services is a California-based behavioral health organization dedicated to providing comprehensive mental health services to veterans, families, and individuals. With a team of 32 professionals delivering care through both in-person and telehealth modalities, Discovery Family Services specializes in therapy services with a particular focus on serving the veteran community through partnerships with TRICARE and the VA. The organization is currently expanding its footprint in California to increase access to quality mental health care. For more information, visit discoveryfamilyservices.com. About Qualifacts Qualifacts is the leading behavioral health technology partner, specializing in AI-powered electronic health record (EHR) software and data solutions. Putting the health of individuals first, its award-winning solutions enable behavioral health providers to spend more time on what matters most: delivering superior care that drives better outcomes. Qualifacts is more than a provider of innovative technology - Qualifacts Systems Inc. is partners in care, working alongside organizations of all sizes nationwide to simplify the lives of behavioral health providers. Qualifacts Systems Inc. simplify clinical workflows and ensure compliance, while strengthening client-provider relationships. Today, Qualifacts Systems Inc. serve more than 2,700 organizations across all 50 states, including 33% of the nation's Certified Community Behavioral Health Centers (CCBHCs), supporting both non-profit and for-profit organizations in delivering superior behavioral healthcare.