C

Chanel

Designs, sells luxury fashion and cosmetics

Customer Care Associate - Fashion Watches & Jewelry Division, Beauty Division

Customer SupportConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listedIn-person

About the Job

Requirements

  • A diligent and proactive customer-service mindset.
  • Ability to empathize with customers and communicate effectively as a team player.
  • Ability to use computers for work.
  • Basic English communication ability.

Responsibilities

  • Respond to customer inquiries and complaints about products, after-sales service, and exchanges by phone and email.
  • Prepare reports needed to ensure excellent customer service.
  • Communicate between the call center and stores to verify and convey accurate information.
  • Accurately review and report cases to improve service quality.
  • Handle customer claims and communicate with relevant departments.

Desired Qualifications

  • A degree in a consumer-related field or a counseling-related certificate.
  • Business English communication ability.

About the Company

Chanel

Designs, sells luxury fashion and cosmetics

1) What does Chanel do? Chanel is a luxury fashion house that offers a range of high-end products including fashion, accessories, fragrances, skincare, makeup, jewelry, and watches, targeting affluent customers worldwide. 2) How does its product work? It designs and sells premium, timeless items through owned boutiques, official online channels, and authorized retailers, supported by strong marketing, fashion shows, and brand storytelling to maintain desirability and loyalty. 3) How is Chanel different from competitors? It combines a storied brand heritage with exclusive, premium products and strict distribution control, creating a sense of rarity and prestige that appeals to luxury buyers. 4) What is Chanel's goal? To preserve its elite brand status while growing a loyal, affluent customer base by delivering consistently refined, timeless designs and a premium consumer experience.

Company size
10,001+
Company stage
Debt Financing
Total funding
$770M
Headquarters
Argueil, France
Founded
1883

Recently Posted Jobs

Explore more opportunities at Chanel

See more jobs