Operations Secretary

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are the welcoming face and trusted support behind the scenes, ensuring everything runs smoothly for our General Manager and guests alike. From managing a busy schedule and coordinating VIP amenities to responding to guest feedback with professionalism and warmth, you help create memorable experiences that reflect the highest standards of hospitality. As a Operations Secretary, you’re not just an organiser – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Exceptional interpersonal and communication skills, both written and verbal.
• Proven experience in an administrative or secretarial role is preferred.
• Strong time management skills with the ability to prioritize and follow directions effectively.
• Confident in handling confidential information with discretion and professionalism.
• Well-organized with strong administrative and coordination abilities.
• A proactive, detail-oriented team player who thrives in a fast-paced environment.

Here’s what you’ll do during a typical day:

• Executive Support & Scheduling:  Manage the General Manager’s calendar, appointments, and meetings with precision, ensuring smooth coordination and time management.
• Guest Relations & Communication:  Serve as the welcoming face of the Executive Office, handling guest enquiries, feedback, and survey responses with professionalism and warmth.
• VIP & Event Coordination:  Organize VIP welcome cards, amenities, and thoughtful touches like gift vouchers to enhance guest experiences and support hotel promotions.
• Administrative Excellence:  Prepare reports, presentations, and meeting minutes with accuracy and confidentiality, supporting effective decision-making.
• Quality & Service Improvement:  Monitor guest satisfaction metrics and loyalty surveys, actively seeking feedback to drive continuous service enhancements.
• Operational Support:  Maintain proper handling of office equipment, report issues via HotSOS, and ensure smooth internal communication across departments.