Facility Manager

Job Title

Facility Manager

Job Description Summary

The Facility Manager is accountable for integrated hard and soft services delivery across the Client data centre portfolio. The role is the senior onsite client contact and oversees service governance, staffing, vendor performance, financial administration, safety, compliance, reporting and achievement of contractual KPIs and SLAs.



The role leads the Chief Engineer, Admin, Technical Leads, Cleaner Leads and Helpers, maintaining consistent service delivery across all availability zones and ensuring that maintenance, work orders, documentation and customer requirements are managed effectively.

Job Description

About the Role:  

• Client and account governance: Maintain positive client relationships, act as the central escalation point, lead service reviews and ensure delivery against agreed scope, KPIs and SLAs. Lead contract mobilisation and a controlled handover of staff, tools, spares and records from the incumbent provider without impact to live operations.

• Integrated service delivery: Oversee hard and soft services, routine inspections, PPM, corrective maintenance, cleaning, landscaping, pest control, waste management and vendor activities across all assigned sites. 
• People leadership: Plan staffing levels and utilisation, manage recruitment, development, performance, attendance, overtime and corrective action, and ensure adequate operational coverage. Develop and deliver the process, procedure and competency training plan for hard and soft services teams, ensuringmandatory certifications and statutory trainings are completed and in-house refreshers are completed annually.  
• Commercial and financial oversight: Manage work-order and billing procedures, invoice processing, purchase and cost controls, corrective-maintenance proposals (within 5 business days) and supporting records, ensuring monthly billing and job-completion reports are issued error-free within D+7 and overtime is verified, itemised and compliant with PP No. 35/2021 and client limits. 
• Vendor management: Govern OEM and authorised third-party performance, call-out support, response times, maintenance quality, reporting and issue resolution, and ensure critical spares and qualified personnel are available to meet SLA response times. 
• Performance and reporting: Prepare monthly and quarterly management reports covering manpower, PPM, corrective works, SLA/KPI results, training, incidents, work orders and improvement actions; issue the monthly management report within the first 5 working days of each month and ensure root-cause failure analysis (RCFA) with action plans is completed within one week of any incident. 
• Safety, security and compliance: Enforce Safety, Security and Environmental requirements and client confidentiality obligations, ensure statutory and client training is completed, manage statutory licences and permits (including SLO, SLF, fire-authority and K3 certifications), and maintain audit-ready documentation that is available on demand to the client, auditors and authorities. 
• Continuous improvement: Review service trends, incidents, recurring failures and client feedback to improve processes, resource deployment, reporting quality and operational consistency.

About You:

• 7+ years' experience in facilities management, including at least 3 years managing integrated facilities services in data centres or comparable critical environments. 

• Relevant diploma or degree in Facilities Management, Engineering, Business or a related discipline. 

• Demonstrated experience managing client relationships, teams, budgets, vendors, KPIs, SLAs and management reporting. 

• First Aid and Fire Fighting Class D certification required, AK3 Umum, facilities-management, engineering or data-centre certifications are advantageous. 

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”