Technical Program Manager

About the Role

The Technical Program Manager is a critical role responsible for driving execution across Billtrust’s technical program portfolio, from AI-powered product builds to cross-functional infrastructure initiatives. You will leverage AI tools and co-work agents to track workstreams, surface risk early, and keep technical teams moving, focusing your expertise on the judgment calls a program still needs: sequencing trade-offs, unblocking engineering, and translating technical complexity into decisions leadership can act on.

This role sits inside Billtrust’s Strategy Office as it scales to support a growing slate of Strategic Programs/Initiatives. You’ll partner directly with engineering, and hold your own in technical conversations, turning an ambiguous ask into a structured plan with clear owners and dates. This role is based in Nashville, TN, working onsite from our Gulch office. Priorities in this seat shift with the portfolio — you'll be deployed against whatever is most urgent, and you'll be expected to move fast when it changes. This is a build-from-scratch environment: the Strategy Office is standing up execution capacity, and the person in this seat will help define how technical programs get run here.

What You’ll Do

Program Execution

• Own end-to-end execution of assigned technical programs and Strategic Programs/Initiatives , from scope definition through delivery, using AI tools to track workstreams and flag risk before it becomes a blocker.
• Take a scattered list of open items and convert it into a structured plan with owners, dates, and dependencies, then chase it down to closure.
• Build and maintain project plans, timelines, and status reporting for technical initiatives, including Billtrust's internal AI development portfolio.

Technical Partnership

• Partner directly with engineering teams, holding your own in technical conversations to understand architecture, trade-offs, and constraints well enough to plan around them.
• Translate technical complexity into plain-language updates for non-technical stakeholders and leadership.
• Use AI co-work agents to draft technical documentation, meeting summaries, and status updates, freeing time for the judgment calls that matter.
• Identify and resolve cross-team dependencies before they stall a build.

Portfolio & Reporting

• Maintain a real-time view of program health across the technical portfolio and flag risks to leadership early.
• Build reporting and dashboards, leveraging AI tools to synthesize data from multiple systems into a single source of truth.
• Support the Strategy Office in scaling program management capacity as the Strategic Program portfolio grows.

What You’ll Bring

Required Skills:

• Located in Nashville, Tennessee, with the ability to work hybrid out of our office in the Gulch.
• Bachelor's degree in Business, Finance, IT/Data, or Engineering.
• Systematic thinker — breaks a messy problem into parts, works it in order, and doesn't lose the thread.
• 3–5 years of experience in technical program or project management, ideally supporting engineering or product teams, or a recent graduate with strong internship or co-op experience in the same.
• Demonstrated ability to build AI into personal and team workflows to plan, track, and report on programs.
• Comfort operating in ambiguity, able to take a loosely defined ask and structure it into a plan with clear owners and dates.
• Working technical fluency, able to hold a substantive conversation with engineers about architecture and trade-offs.
• Track record of taking ownership of a messy list of open items and driving it to closure.
• Strong written and verbal communication skills, with the ability to flex between technical and executive audiences.

Preferred Skills:

• Experience supporting AI product builds or technical transformation initiatives.
• Background in a high-growth or PE-backed environment where speed matters more than process maturity.
• PMP, CSM, or equivalent program management certification.