Tesla

Makes electric cars, robotaxis and grid batteries

Field Service Technician - Crew Based, Residential Energy Service

Equipment Field ServiceUpdated on Nov 13

Full-timeElk Grove Village, IL, USANo salary listed

About the Job

Requirements

Two or more years of experience installing, maintaining, and troubleshooting solar photovoltaic and battery energy storage systems is preferred but not required.
Proficiency in installing inverters and battery energy storage systems, working with ground- and roof-mount racking systems, understanding National Electrical Code requirements for solar photovoltaic and Powerwall installations, and knowledge of NFPA 70E practices.
Ability to work independently, organize work amid fast-paced timelines, manage one's schedule, make independent decisions, and handle emergencies calmly.
Proficiency with spreadsheets, word processing, and computer-based applications such as time tracking and case management tools.
Ability to work at heights, climb ladders and stairs, lift heavy objects, and stand for long periods; ability to work in extreme temperatures, confined spaces, limited illumination, and dusty conditions, and perform bending, stooping, and crawling.
Ability to collaborate with others and travel for up to two weeks at a time; compliant government-issued identification is required for domestic air travel and access to certain federal facilities.
Valid driver's license required.

Responsibilities

Respond to corrective maintenance cases on solar photovoltaic systems and energy storage systems, and accurately update online case logs while following Tesla and industry safety requirements.
Prepare reports as required to meet operation and maintenance contract deliverables.
Work with the Operations Engineering Systems Reliability team to respond to open-case directions and provide requested data.
Prioritize conflicting work requests and escalations.
Respond to customer concerns about system performance or functionality.
Maintain accountability for and care of the issued vehicle, tools, electronics, software, and company property.

Desired Qualifications

Residential field service technicians provide diagnostic, troubleshooting, preventive, and corrective maintenance services for Tesla energy products, including solar photovoltaic systems and batteries.
Electrical, installation, and servicing experience with residential solar photovoltaic systems.

Category	Energy - Solar & Storage
Location	Elk Grove Village, Illinois
Requisition ID	283811
Type	Full-time

Job Description

<div class="MSWordContent"><p>The Residential Field Service Technician will report to the Field Manager and provide diagnostic, troubleshooting, preventive and corrective maintenance services to Tesla’s energy products including solar PV systems, batteries, and other energy products. The ideal candidate has electrical, installation, and servicing experience of residential solar PV systems. </div>

Job Responsibilities

Respond to corrective maintenance cases on solar PV systems, energy storage systems, and updating online case logs accurately while working safely and in accordance with Tesla and industry standard safety requirements
Report writing, where required, to comply with deliverables in O&M contracts
Work closely with members of the Operations Engineering Systems Reliability team to respond to open case directions and provide data where requested
Prioritize conflicting work requests and escalations
Respond to customers’ concerns with the performance or functionality of their system
Ensure the vehicle, tooling, electronics, software, and company property issued are always accounted for and taken care of

Job Requirements

2+ year experience installing, maintaining, and troubleshooting solar PV & BESS systems preferred but not required
Proficiency in installing inverters and BESS and able to work with various ground and roof mount racking systems and understanding the NEC codes that relate to solar PV and Powerwall installations and knowledge of NFPA 70E practices
Ability to stay organized in a fast-paced environment with aggressive timelines while working independently and managing your own schedule. Comfortable making decisions independently and handling emergency situations with a calm and directed manner while showcasing excellent customer service skills
Proficient working with spreadsheets, word processing, and computer-based applications (e.g. time tracking, case management, etc.)
Must be able to work at heights, climb ladders and stairs, lift heavy objects and work on your feet for long periods of time along with working in extreme environments e.g. hot sun, below freezing etc. Bending, stooping, crawling, in confined spaces, working in limited illumination areas, working in dusty conditions are required
Ability to work well with others in a collaborative team environment and able to travel for up to 2 weeks at a time. Must have compliant government issued identification for domestic air travel and/or to access certain federal facilities
Valid driver's license required

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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