Quality Manager
Bank al Etihad
Quality Manager
Bank al Etihad
Jordanian bank offering cards and services
Bank al Etihad · Baghdad, Iraq · Full-time · Posted 2026-08-17
Workplace: on_site
- Develop and implement the Quality policies, procedures, and standards.
- Ensure compliance with local requirements and international quality standards.
- Montior Service and operational quality and key performance indicators.
- Lead internal quality reviews and continuous improvement initiatives.
- Prepare quality reports and recommend corrective actions.
- Promote a strong quality culture across the organization.
- Monitor customer and employee satisfaction.
- Support the implementation of ISO standards and quality management systems.
- Bachelor's degree in business administration, Industrial Engineering, or a related filed.
- 5-10 years of experience in quality management.
- Strong knowledge of ISO standards, Internal audits, and quality management systems.
- Knowledge of continuous improvement tools such as Six Sigma and Kaizen.
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Jordanian bank offering cards and services
Bank al Etihad offers banking services in Jordan for individuals and businesses, including credit and debit cards, online and offline shopping, and ATM withdrawals. Its cards and accounts enable payments and cash access, with Siri voice commands for hands-free transactions and Shorouq Banking providing tailored services for women. It differentiates itself with voice-activated banking and a focused program for women, along with an emphasis on employee development and community engagement. Its goal is to provide accessible, comprehensive financial services in Jordan while growing revenue from loans, fees, and transaction commissions.
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