Guest Service Agent

Job Description

• With your experience, create an impact on our guests in this hands-on casual role
• Bring your passion for people to the stunning waterfront at Batemans Bay Holiday Resort
• Find your balance with flexible work hours over a 7-day roster

What you’ll do

You’ll be the friendly face of our park, creating a warm welcome from the very first booking through to a fond farewell—helping guests relax, recharge and make unforgettable holiday memories by the coast.

We have a casual position available, with shifts rostered between the opening hours of 8:00am – 6:00pm. Weekend and public holiday availability will be required. We're interested in someone to join us on a longer-term basis. On a daily basis you will:

• Complete reception tasks such as taking bookings, preparing invoices, and checking guests in and out
• Answer phone and email enquiries promptly and professionally—with a smile your guests can hear
• Work closely with other teams to ensure rooms are guest-ready and every stay runs smoothly
• Ensure guest accounts are accurate and all transactions are handled with care.
• Communicate clearly with your team to ensure smooth handovers and happy guests.
• Support the team with any other tasks as needed—no job too big or small!
• Share local tips (best coffee, coastal walks, hidden gems!) to help guests experience the best of Batemans Bay

What you'll bring

• Previous Front Office/Guest Service experience and knowledge of front office computer and reservations systems (desirable).
• A warm, enthusiastic attitude and a passion for delivering top-notch guest service.
• Strong multi-tasking skills and the ability to keep cool when things get busy.
• Excellent communication skills and a knack for making guests feel special.
• Ability to work flexibly, including weekends and public holidays as needed.

What’s in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

Are you nodding your head as you read this?  Ready to help guests discover the magic of Batemans Bay? Apply now and bring your energy to our nature-loving team! Visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Qualifications

Additional Information