Operations & Business Development Manager

Your Mission

To set up and further develop a customer service project for one of our clients, we are looking for an Operations & Business Development Manager (m/f/d) to join our office in Prague immediately. You design processes from scratch, lead several Team Leads and actively drive the further development of our entire operations setup.

Your Tasks

• Building and further developing scalable processes along the entire customer journey

• End-to-end project management as the central point of contact for our clients

• Leading Team Leads as well as permanent and freelance team members

• Analyzing relevant KPIs and deriving operational decisions

• Close collaboration with Recruiting, Training, Quality and Tech

• Actively shaping the strategic development of our operations setup

Your Skillset

• Solid experience in operations or project management, ideally including building structures or processes on your own

• Entrepreneurial thinking and decisiveness, even in dynamic situations

• Clear, reliable communication in German and English

• Experience in leading remote teams

Your Success Goals in the First Year

• Establishing and stabilizing the Team Lead structure for the project

• Defined and documented processes along the customer journey

• Achieving the agreed KPI targets (e.g. customer satisfaction, efficiency)

Your Winning Deal

• Your benefits: Among other things, we offer a lunch allowance, a Multisport card, additional days off on top of your annual vacation as well as great team and company events.

• Your workplace: You work in a flexible hybrid model and can also spend up to 2 weeks per year on workation within the EU (*applies only to employees with an EU passport).

• Your footprint: A position in a profitable company where you have the freedom and trust to help shape it and work with us on the "future of work".

• Our values: We stand out with an open, authentic culture and a high-performing, humorous team that is already looking forward to making bold decisions with you and breaking new ground that leads us to sustainable success.

• Your opportunity: From day one, you have the chance to take on responsibility, drive innovation and grow both the company and yourself together with a team of experts.

About us

Are you looking for a profitable scale-up that offers you long-term prospects and a disruptive business model with a growth-oriented corporate culture? Do you also want to grow beyond the usual standards, bring your own initiative and appreciate actively shaping topics?

Then yoummday is the right place for you!

yoummday: “You made my day” - As an innovative SaaS platform, we connect companies with highly qualified freelance call center agents (“Talents”) worldwide. Our digital solution enables flexible, scalable and efficient customer support - without the need for traditional call center structures. We are a family-run Munich-based scale-up with over 350 employees (“Daymakers”) at 5 locations in Europe and 1 in the USA - further growth is inevitable ;).

Become part of our team and set new standards in AI-supported customer service with us to create smart, data-driven solutions that inspire.

At yoummday, we value diversity and equal opportunities. We welcome applications regardless of gender, background, age, sexual orientation, religion, or disability. Different perspectives make us stronger – which is why we actively promote an inclusive work environment where everyone can reach their full potential.