Head of Sales

Head of Sales

The Head of Sales is responsible for driving revenue growth by developing and executing strategic sales initiatives, managing customer relationships, and expanding client portfolio. Reporting to the President, this role leads the sales process from prospecting through contract execution while collaborating with operations to ensure successful service delivery and long-term customer satisfaction. The Head of Sales is accountable for achieving sales targets, identifying new business opportunities, and representing the company’s values and commitment to exceptional service

Essential Job Responsibilities:

Develop and execute strategic sales plans to achieve revenue and growth objectives.

Recruit, train, and oversee sales personnel, currently one direct report with growth to up to four as the team reaches full staffing.

Identify, prospect, and secure new commercial real estate and facility management clients through networking, referrals, cold outreach, and industry events.

Build and maintain strong relationships with prospective and existing customers to identify opportunities for additional services and long-term partnerships.

Manage the full sales cycle, including lead generation, needs assessments, proposal development, presentations, contract negotiations, and closing.

Collaborate with operations and leadership to develop customized service solutions that meet customer needs while supporting company profitability.

Collaborate with the operations team on pricing, proposals, and contracts while ensuring compliance with company policies and approval processes.

Maintain an active sales pipeline and provide regular forecasts, activity reports, and market updates to leadership.

Monitor industry trends, competitor activity, and market conditions to identify growth opportunities and maintain a competitive advantage.

Partner with operations during customer onboarding to ensure a smooth transition from sales to service delivery.

Represent the company at networking events, industry associations, trade shows, and customer meetings.

Maintain accurate customer information, sales activities, and opportunity tracking within the company's CRM system.

Foster a high level of customer satisfaction by responding promptly to customer needs and helping resolve concerns throughout the sales process.

Collaborate with marketing and leadership to support business development initiatives and brand awareness.

Perform other duties as assigned to support business growth and organizational objectives.

Requirements:

Bachelor's degree in Business, Marketing, Sales, or a related field, or equivalent combination of education and experience.

5+ years of successful B2B sales experience, preferably in commercial real estate services, facility management, building maintenance, or a related industry.

Demonstrated ability to consistently meet or exceed sales goals and revenue targets.

Strong consultative selling, negotiation, and relationship-building skills.

Experience managing complex sales cycles involving multiple stakeholders.

Excellent verbal, written, and presentation communication skills.

Strong organizational, time management, and problem-solving abilities.

Proficiency with CRM software and Microsoft Office 365 applications.

Ability to analyze sales data, develop forecasts, and identify business opportunities.

Self-motivated with the ability to work independently while collaborating effectively across departments.

Valid driver's license and ability to travel as needed to customer locations, networking events, and company meetings.

Preferred Qualifications:

Experience selling commercial building maintenance, engineering, janitorial, or facility management services.

Existing relationships within the commercial real estate, property management, or facility management industry.

Experience responding to RFPs and developing service proposals.

Knowledge of contract negotiation and commercial service agreements.

Experience using CRM platforms such as Salesforce, HubSpot, or similar sales management systems.