Spare Parts Analyst

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

As our Spare Parts Analyst you are responsible for managing quotations and orders for spare parts, including requests, returns, delivery timelines, and order status.

You will work closely with customer service and technical support teams, serving as a key point of contact to ensure that spare parts needs are met throughout the customer journey.

In addition, you will maintain constant communication with the internal supply chain regarding deadlines, delays, and potential risks to service levels.

On a given day, you may: 

• Receive and process spare parts requests, being quotations, orders, return requests, delivery and price inquiries, from customers or internal organization
• Follow all parts requests through to their completion
• Prepare and follow up on spare parts quotations
• Communicate with supply chain on availability, delivery dates or other important matters related to spare parts delivery
• Escalate and resolve compromised service levels or customer expectations related to spare parts issues
• Provide information as required for spare parts forecasting and demand planning
• Plan and prepare spare parts packages for planned maintenance activities
• Be empathetic and work as an advocate for customers
• Ensure customers’ needs are met quickly and efficiently
• Communicate regularly with other individuals/departments within the organization
• Other duties assigned due to the need of the business

Must Have:

• Bachelor’s degree in business, engineering or similar areas preferred
• Experience with spare parts, logistics, or supply chain processes
• ERP system experience (JDE, TOTVS, SAP, etc)
• Strong communication and follow-up skills
• Ability to work under tight deadlines
• Basic to Intermediate English skills (written and verbal)
• Ability to handle repetitive tasks with accuracy and consistency
• Proactive and organized
• Teamwork oriented
• Attentive to details

Nice to Have:

• Experience in a service or industrial environment
• Demand planning or forecasting knowledge
• Experience in a global or multicultural organization

This position could be in CMX or Puebla, MX.

Use of Technology in Our Hiring Process

JBT Marel uses technology-assisted tools, including artificial intelligence (AI), to support the review of applications. These tools help our recruiting teams identify skills and experience relevant to the role based on job-related criteria. All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent and inclusive hiring practices globally.

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