General Manager
$65k - $75k/yr
Mid
Savannah, GA, USA
In Person
Business & Strategy
About the job
Requirements
- Must be at least 21 years old.
- Must have a valid driver's license, vehicle insurance, and reliable transportation.
- Must be available for at least five days and 48 hours per week, with a flexible schedule that includes days, nights, weekends, and holidays.
- Must successfully complete a background check and motor vehicle report.
- Must have leadership qualities, organizational skills, and the ability to interact cooperatively with others.
- Must have a high school diploma or equivalent.
- Must have 3–5 years of management experience.
- Must be able to sit, stand, and walk continuously; occasionally stoop, bend, crouch, or climb, including using ladders; frequently lift, push, pull, and carry up to 50 pounds, including overhead; and continuously use hands and wrists for grasping and fine manipulation.
- Must communicate proficiently through speech, reading, and writing and maintain effective audio-visual discrimination and perception to observe and respond to the environment.
- Must be able to work in environments with hot and cold temperature variations and exposure to food allergens.
- Must be able to operate and work safely with restaurant equipment, including knives, fryers, and potentially hazardous equipment.
Responsibilities
- Complete the General Manager Development Plan, Operations Excellence Capstone Class, Food Safety Certification, Manager Certification, and any additional required training.
- Ensure the restaurant delivers positive guest experiences.
- Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers.
- Ensure team members receive proper training, ongoing mentoring, coaching, and development, and hold them accountable for performance.
- Create effective work schedules promptly to drive sales and control labor costs.
- Plan and delegate shift assignments, communicate expectations, and adjust assignments as needed.
- Ensure service, product quality, and cleanliness standards are consistently upheld.
- Build a positive culture and healthy team morale by providing guidance and leadership and serving as a role model.
- Manage profitability by driving sales, controlling costs, developing team members, and upholding operational standards.
- Increase sales by building community relationships and providing outstanding products and service.
- Control costs and losses, improve operations, maintain operational standards, and ensure compliance with company guidelines, policies, and procedures.
- Complete crew-member performance reviews and assist with managers' performance reviews.
- Maintain compliance with company requirements and applicable federal, state, and local laws, guidelines, policies, and procedures.
- Use management tools and maintain neat, accurate, and current records.
- Review performance metrics daily and develop action plans to improve systems and processes, profitability, sales, and guest experience.
- Handle and report guest and team-member complaints, concerns, and injuries promptly and respectfully.
- Work flexibly and perform duties beyond the listed parameters when needed.
- Ensure the team works safely and follows safety guidelines and procedures.
- Escalate concerns to a supervisor when appropriate.
- Perform other duties necessary for restaurant operations to function properly.
Desired Qualifications
- Restaurant management experience is preferred.
- Some college is preferred.
About the company
Zaxby's is a fast-casual restaurant chain that serves chicken fingers, Zalads, wings, and signature sauces. Its products are prepared and served at its many local restaurants, offering a southern-inspired menu with a modern twist and friendly service. The company differentiates itself through its combination of distinct menu items (notably Chicken Fingerz and Zalads), signature sauces, and a hospitality-driven brand experience, supported by a large franchised footprint (over 950 locations in 17 states). The goal is to provide consistent, craveable chicken-focused dishes with a welcoming dining experience across its locations, while expanding its brand through franchising and steady growth.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Greenville, South Carolina
Founded
1994
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Simplify's Take
What believers are saying
- Zaxbys launched the NERDS Strawberry Milkshake nationwide on August 31, 2026.
- New York openings in Bronx and Manhattan prove Northeast demand.
- 2026 deals in Chicago, Las Vegas, Jacksonville, and Salisbury extend franchise momentum.
What critics are saying
- Revelio puts Zaxbys headcount at 13,182 in March 2026, down 14.9% since 2023.
- Franchised unit growth demands operators; one bad real-estate cycle freezes openings.
- If Northeast stores underperform, Zaxbys stays Southern regional and loses acquisition appeal.
What makes Zaxby's unique
- Zaxbys pairs Chicken Fingerz with 12 signature sauces and a farmhouse prototype.
- Russell Holland’s 2026 development leadership accelerates flexible drive-thru, dine-in, and non-traditional formats.
- More than 1,000 locations across 24 states give Zaxbys national recognition.
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Benefits
- 401(k) Company Match
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Life Insurance
- Flexible Work Hours