IT Infrastructure Specialist

Your Kind of Care.

At CityVet, care is personal. It’s the way we care for our patients, connect with our clients, and support one another. Our vet-led clinics are built around people who are passionate about making a difference and empowered to provide care in a way that feels authentic to them. When you join CityVet, you’re joining a team that values who you are, invests in where you want to go, and believes the best care starts with people who truly care. That’s Your Kind of Care.

IT Infrastructure Specialist: Support daily clinic operations, infrastructure deployments, network stability, embedded device management, telecommunications, security initiatives, vendor coordination, and growth-related technology projects. Identify opportunities to improve infrastructure reliability, operational efficiency, and automation while delivering exceptional technical support across the organization. Deploy, support, monitor, and maintain clinic infrastructure including firewalls, WAN connectivity, switching, wireless networking, UPS systems, rack infrastructure, embedded devices, and related infrastructure technologies. Configure, deploy, support, troubleshoot, and maintain firewall infrastructure while minimizing disruption to clinic operations. Support and troubleshoot heterogeneous WAN environments including fiber, cable broadband, DSL, Starlink, and other ISP circuits. Manage ISP procurement for new clinic locations by coordinating service requirements, vendor communications, circuit ordering, installation scheduling, and service activation. Coordinate ISP escalations, maintain circuit documentation, conduct ISP audits, and manage vendor relationships to ensure reliable network connectivity across all clinic locations. Configure and maintain primary and secondary ISP connections, including failover solutions, WAN optimization, and network resiliency initiatives. Escalate, coordinate, troubleshoot, and resolve network-related issues across internal IT teams, carriers, vendors, and third-party service providers. Build, configure, deploy, monitor, and maintain Raspberry Pi devices used throughout clinic environments, including imaging, provisioning, health monitoring, troubleshooting, replacement coordination, and lifecycle management. Diagnose Raspberry Pi hardware and software issues through remote management tools, smart power devices, and coordination with onsite clinic staff to restore service with minimal downtime. Document recurring infrastructure issues, analyze trends, and communicate findings with development teams and IT leadership to improve long-term platform stability and reliability. Configure, deploy, administer, and optimize UniFi infrastructure including gateways, switching, wireless networking, cameras, VPNs, and associated management platforms. Research, evaluate, and implement new UniFi platform features, firmware updates, and best practices to improve infrastructure performance, security, and operational efficiency. Review infrastructure logs, monitoring platforms, and system alerts to identify operational issues, anomalies, performance degradation, and security concerns. Investigate, analyze, and assist in the remediation of security incidents identified through Sophos Central, monitoring platforms, and related security tools. Provide in-person, remote, and after-hours technical support for clinics, infrastructure systems, networking equipment, VoIP systems, and operational technology. Manage RingCentral administration, configuration, troubleshooting, system maintenance, user support, and ongoing operational support. Coordinate and manage RingCentral escalations with carriers, vendors, and internal stakeholders through resolution. Configure, stage, test, deploy, and support new IT infrastructure equipment while maintaining organizational standards and best practices. Support daily infrastructure ticket resolution, operational IT requests, and service delivery while meeting established service expectations. Assist with infrastructure monitoring, asset inventory management, hardware lifecycle planning, technical documentation, and operational standards. Support new clinic deployments, remodels, infrastructure upgrades, technology standardization initiatives, and infrastructure projects across existing and future clinic locations. Administer role-based access within infrastructure platforms, providing appropriate permissions while maintaining security and governance standards. Continuously identify opportunities to automate operational processes, improve infrastructure efficiency, increase system stability, and enhance the reliability, scalability, and security

of IT services. Demonstrate ownership of assigned infrastructure systems by proactively identifying risks, recommending improvements, and ensuring a reliable, well-documented production environment.

 

Minimum Education Requirements: Bachelor’s degree in Information Technology, Computer Science or a related field or foreign equivalent.

 

Required Occupation Experience: Three (3) years of related experience, which must include hands-on experience supporting infrastructure, networking or systems administration within a multi-site environment. Any suitable combination of education, experience and training will be accepted.

 

Special Requirements: Position requires after-hours support, maintenance windows, on-call responsibilities and infrastructure deployments.

 

Travel Requirements: Must possess reliable transportation and have the ability to travel to clinic locations in the DFW Metroplex and surrounding areas.

 

Caring For You 

We know that caring for people and their pets requires energy, empathy, and resilience, so we make it a priority to care for our people by investing in programs, resources, and benefits that support their professional and personal well-being. Eligible Team Members may choose from a range of benefits that help support them and their families through every stage of life.

• Investment in Your Future. A 401(k) retirement savings plan with a 4% employer match, a Health Savings Account option, and growth opportunities.
• Work-Life Balance. Enjoy paid time off and floating holidays, flexible schedules, and paid parental leave.
• Exceptional Health and Supplemental Benefits. Health, Dental (+Adult Ortho option!), Vision, Disability, & Life Insurance, Personal Pet-Care Program, Employee Discount Program.
• Care When You Need It. We provide free telemedicine for all full-time team members and their families, as well as comprehensive in-the-moment mental health benefits through our robust Employee Assistance Program.

For other CityVet roles, visit our careers page. Follow the growth of CityVet on LinkedIn!  

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