E

Edra

Enterprise AI automating ITSM with playbooks

Software Engineer - Front End

Frontend EngineeringConfirmed live in the last 24 hours
Full-timeLondon, UK

About the Job

Requirements

  • At least 3 years of experience in software engineering.
  • Strong TypeScript skills, including writing well-modeled, well-typed, and well-documented code.
  • Experience building libraries, software development kits, or internal tooling that improves developers' work.
  • Good visual and interaction judgment.
  • Ability to own problems end to end, work with ambiguity, and turn vague problems into well-scoped solutions.
  • Interest in building foundational systems from scratch.

Responsibilities

  • Build high-quality user-facing product experiences, primarily with TypeScript and React.
  • Contribute to frontend architecture decisions.
  • Contribute to product direction and design, working closely with design and reasoning about interface decisions.
  • Own work from gathering context and managing dependencies through driving tasks to completion.
  • Build components or component libraries, pair with designers, and investigate bugs that may cross into the application programming interface layer as needed.
  • Collaborate with a cross-functional team of engineers and artificial intelligence experts.
  • Influence technical direction by choosing tools, setting patterns, and establishing conventions.
  • Continuously improve skills and share knowledge with the team.
  • Understand the system well enough to debug backend issues encountered during day-to-day development.

Desired Qualifications

  • Experience with Next.js; it is used in production.
  • Experience building application programming interfaces, libraries, or design systems.

About the Company

Edra

Enterprise AI automating ITSM with playbooks

Edra builds Living Playbooks, an enterprise AI platform that turns a company’s own support tickets, emails, logs, and chat into structured, human-editable rules that automate IT service management (ITSM), technical support, and related operations. The platform quickly connects to enterprise tools like ServiceNow, Jira, Zendesk, and Salesforce, and continuously learns from employee behavior to improve automation. Unlike many AI assistants, Edra provides white-box, auditable instructions that are easily edited by humans, helping teams reduce handoffs and keep control over automation. The company is led by former Palantir Forward Deployed AI Engineering leaders and is already in production with customers such as HubSpot, ASOS, and Cushman & Wakefield. The goal is to expand Living Playbooks across more operational functions and industries, scaling deployment as it grows its customer base, supported by funding rounds including a $6.5 million seed and a $30 million Series A in 2026.

Company size
11-50
Company stage
Series A
Total funding
$30M
Headquarters
New York City, New York
Founded
2024

Recently Posted Jobs

Explore more opportunities at Edra

See more jobs