Video Compliance Specialist
About the job
- Strong English comprehension and written communication skills.
- Excellent attention to detail and consistency in repetitive review work.
- Sound judgment, critical thinking, and the ability to explain decisions clearly.
- Ability to meet daily review targets without compromising accuracy and handle creator questions and disagreements professionally.
- Reliable attendance, accountability, willingness to join video meetings with the camera on, and ability to work Monday to Friday during scheduled hours.
- Ability to review content against written guidelines, checklists, and briefs.
- Ability to document reviews quickly and accurately in trackers or spreadsheets.
- Ability to provide clear written feedback explaining an issue and its fix.
- Computer with at least 8 GB RAM and an Intel Core i5 or AMD Ryzen 5 processor or higher.
- Internet speed of at least 40 Mbps.
- Headset with an extended noise-cancelling microphone and a webcam.
- Backup computer and internet connection.
- Quiet, dedicated workspace at home.
- Review approximately 100–150 creator-submitted videos per day, targeting around 15 videos per hour.
- Check submissions against brand policies, campaign requirements, content briefs, and review guidelines.
- Identify and flag violations, inconsistencies, or content that does not meet required standards.
- Explain flagged violations to creators who question a decision or ask for clarification.
- Give creators clear, constructive feedback on what was incorrect and how the content can be improved.
- Handle questions and disagreements professionally using sound judgment and common sense.
- Document review outcomes and flag issues according to team procedures.
- Apply guidelines consistently across creators, videos, and campaigns.
- Escalate unclear or complex cases to the manager when additional guidance is needed.
- Learn the team’s content policies, brand guidelines, and review criteria.
- Participate in team check-ins and video meetings with the camera on.
- Work 40 hours per week from 9:00 AM to 5:00 PM US business hours.
- Experience in content moderation, quality assurance, compliance, or video review.
About the company
Magic delivers on-demand virtual assistant services tailored to businesses. It operates on a subscription model where clients pay for the hours worked by virtual assistants, with 24/7 support and custom solutions designed to streamline operations and boost productivity. The service works by clients subscribing to a plan, assigning tasks to VAs who handle the workload within agreed hours, and incurring additional charges for specialized tasks or services. A referral program rewards clients with cash or service credits for successful introductions. Compared to competitors, Magic emphasizes continuous availability, customized task handling for different business needs, and a straightforward hourly-based pricing structure that scales from startups to large enterprises. The overarching goal is to help clients run operations more smoothly and efficiently while building long-term relationships through ongoing subscriptions and referrals.
Company Size
1,001-5,000
Company Stage
Series A
Total Funding
$39.1M
Headquarters
San Francisco, California
Founded
2015
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Simplify's Take
What believers are saying
- Magic's official site shows 2M tasks completed this year, proving active demand.
- Magic serves busy professionals globally with 24/7 coverage, expanding addressable enterprise usage.
- Human-in-the-loop work supports AI training, moderation, and transcription as durable revenue streams.
What critics are saying
- Upwork and Fiverr commoditize remote labor pricing, squeezing Magic's margins by 2026.
- If AI agents automate inboxes and scheduling, Magic's core labor model collapses within years.
- Client trust breaks instantly if assistant quality slips, because Magic sells reliability, not software.
What makes Magic unique
- Magic launched in 2015 from NASA Ames Research Center.
- Magic offers 24/7 worldwide on-demand assistants and dedicated executive assistants.
- Magic claims 750,000 assistants interviewed and 2M tasks completed this year.
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Benefits
- Remote Work Options