Implementation Manager
About the job
- Bilingual proficiency in English and Spanish.
- Five to eight years of experience in software engineering and architecture, databases, APIs, process modeling, and presales activities.
- Experience in project management.
- Translate client requirements into the ZINIER system and support delivery of client solutions using appropriate business measurements, terms, and project-contract conditions.
- Help identify project scope, cost, schedule, and contractual deliverables, applying planning, tracking, change-control, and risk-management techniques.
- Provide day-to-day direction to the project team and regular project status updates to the client.
- Assist Implementation Managers in translating client requirements into clear ZINIER deliverables that can be communicated to Product and Engineering teams.
- Identify and track key milestones required for project success and adherence to timelines.
- Review processes with the team, identify bottlenecks, and develop innovative solutions.
- Assist Zinier salespeople with gathering account information for use-case identification.
- Attend vendor and customer meetings when required.
- Adapt daily job responsibilities to customer needs.
- Experience working in a startup or entrepreneurial environment.
- API development experience.
- Experience working with international teams.
About the company
Zinier provides a cloud-based platform for deskless field workers that uses AI to automate and optimize field service operations. It helps manage work orders, track assets, control inventory, schedule, and dispatch tasks. The platform targets businesses with extensive field service teams (e.g., telecoms, utilities, maintenance) and aims to improve efficiency, resource utilization, and customer satisfaction. The system works by automating routine tasks, optimizing resource allocation, and giving real-time visibility into field operations, typically via a subscription-based pricing model. Zinier differentiates itself by combining AI-driven automation with cloud-based accessibility to streamline deskless workflows and enable proactive service delivery at scale. The company goal is to transform field service operations into more productive, predictable, and responsive processes for its clients.
Company Size
51-200
Company Stage
Series C
Total Funding
$120M
Headquarters
San Mateo, California
Founded
2015
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Simplify's Take
What believers are saying
- Zinier won OXG in July 2024, serving Germany’s €7 billion fiber buildout.
- June 2025 brought IT&E, Empire Access, Panasonic Connect, and Hexagon partnership momentum.
- IDC MarketScape 2025 named Zinier a Major Player, strengthening enterprise credibility.
What critics are saying
- ServiceNow’s 2026 FSM AI agents bundle dispatch, summaries, and mobile guidance on one platform.
- Forge Global shows only a $10 million Series D in November 2025, signaling financing pressure.
- Zinier’s customer base skews telecom; one lost Virgin Media O2 or OXG rollout hurts badly.
What makes Zinier unique
- Zinier’s no-code FSM platform lets telecoms customize workflows without heavy engineering teams.
- Z Sidekick, launched February 2024, adds generative AI for technicians, dispatchers, and developers.
- Hexagon and Cyient partnerships connect asset intelligence and systems integration to Zinier’s workflow engine.
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