C

CHAGEE

Global fresh milk tea franchise

Network & Store Technology Engineer

Full-Time
$84.2k - $126.2k+ Yearly bonus opportunity
Senior, Expert
Irvine, CA, USA
Hybrid
IT OperationsNetwork Engineering & Administration

About the job

Requirements
  • At least 8 years of hands-on IT operations, network administration, infrastructure support, or retail technology experience.
  • Strong experience supporting multi-site retail, restaurant, or other store-based environments, including new store IT setup and ongoing operational support.
  • Hands-on experience configuring and supporting firewalls, managed switches, VLANs, DHCP, Wi-Fi, network segmentation, VPNs, and primary/backup internet connectivity.
  • Experience with firewall and network platforms such as Fortinet/FortiGate, Palo Alto, Cisco, Meraki, UniFi, TP-Link/Omada, or comparable technologies.
  • Strong troubleshooting experience with POS systems and store technology, including payment devices, printers, scanners, cameras, desktops/laptops, and network-connected peripherals.
  • Working knowledge of network security practices, access controls, firmware and security updates, device monitoring, and infrastructure documentation.
  • Experience with network monitoring and administration tools and protocols such as SNMP, SecureCRT, PuTTY, or similar tools.
  • Ability to coordinate with store teams, business stakeholders, vendors, and service providers while managing multiple priorities in a fast-paced environment.
  • Ability to provide after-hours, weekend, or holiday support when required for critical store operations, incidents, or new store openings.
  • Strong communication, documentation, and hands-on problem-solving skills.
  • English proficiency is required.
Responsibilities
  • Manage and support day-to-day IT operations for North America retail stores and corporate offices, focusing on reliable store technology and network availability.
  • Plan, configure, deploy, and support network infrastructure, including firewalls, managed switches, VLANs, DHCP, wireless access points, network segmentation, and primary/backup ISP connectivity.
  • Support new store openings from planning through launch, including installation, configuration, testing, and troubleshooting of POS systems, payment devices, printers, scanners, scales, cameras, network equipment, and other store technology.
  • Monitor and maintain network health, firewall status, Wi-Fi performance, ISP connectivity, VPN access, and overall system availability, and identify and resolve issues before they significantly impact store operations.
  • Configure and maintain secure remote connectivity, including IPsec VPN solutions, firewall policies, network access controls, firmware updates, security patches, and other infrastructure improvements.
  • Troubleshoot store and office technology issues, including POS hardware and peripherals, desktops and laptops, receipt printers, payment devices, security cameras, and network equipment, including after-hours support when required.
  • Maintain IT asset, configuration, and network documentation; coordinate equipment purchasing, invoices, vendor support, hardware replacement, and lifecycle management.
  • Partner with store operations, internal teams, internet service providers, and technology vendors to coordinate installations, resolve incidents, and minimize disruption to business operations.
  • Support employee onboarding and offboarding by provisioning, updating, and removing network, VPN, device, and related IT access.
  • Develop support procedures and provide technical guidance and training to IT team members and store management to improve troubleshooting consistency and operational readiness.
Desired Qualifications
  • Mandarin and/or Cantonese language skills are helpful.

About the company

CHAGEE is a global tea beverage brand focusing on fresh milk tea in modern teahouses, using a franchise model called the '1+1+9+N' that starts with nine company-run stores to test markets before expanding to franchisees. Its main product blends fresh whole-leaf tea with fresh milk and is produced with automated tea-making machines and a digital operations system for fast, standardized preparation and store management. The company differentiates itself through nutrition transparency—providing calories and GI values—and a large international network of over 6,400 teahouses across multiple markets. The goal is to scale its model worldwide, maintain consistent product quality and nutrition information, and become a leading global player in modern tea houses, with Nasdaq listing CHA signaling growth.

Company Size

51-200

Company Stage

IPO

Headquarters

Irvine, California

Founded

2017

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Simplify's Take

What believers are saying

  • Q2 2026 revenue rose 2.5% to RMB3.41 billion, with RMB464.8 million net income.
  • Overseas GMV surged 114.3% year over year, aided by Seoul and Southeast Asia expansion.
  • September 2026 launches, including Golden Chamomile, keep traffic rising and merchandising selling.

What critics are saying

  • August 2026 investors still price recovery after Q2 GMV fell in Greater China.
  • Two February 2026 New York securities suits allege IPO disclosures hid delivery competition impacts.
  • Franchise expansion invites quality-control failure, food-safety claims, and brand dilution across 7,500-plus stores.

What makes CHAGEE unique

  • Founder Zhang Junjie built CHAGEE around premium fresh whole-leaf tea and fresh milk.
  • CHAGEE's 1+1+9+N franchise model tests markets with nine company stores before scaling.
  • Localized collaborations and experiential stores, like Pasir Ris Mall and CLOT, deepen brand fandom.

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Benefits

  • Hybrid Work Options
  • 401(k) Company Match
  • Performance Bonus
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Gym Membership
  • Wellness Program
  • Paid Vacation
  • Paid Holidays
  • Bereavement Leave
  • Disability Insurance

Growth & Insights and Company News

Headcount

6 month growth

14%

1 year growth

14%

2 year growth

31%
MiniMe Insights
Oct 17th, 2026
CHAGEE and Cinnamoroll invite tea lovers to sip Lemon Tea, Refresh their day and discover the World of Cinnamoroll Lemon Sky.

CHAGEE and Cinnamoroll invite tea lovers to sip Lemon Tea, Refresh their day and discover the World of Cinnamoroll Lemon Sky. 17th October 2026 A full cup of cuteness! CHAGEE and Cinnamoroll invite tea lovers to sip Lemon Tea, Refresh their day and discover the World of Cinnamoroll Lemon Sky. Bangkok (16 October 2026) - CHAGEE invites tea lovers to add colour and refreshment to their everyday routines with "Lemon Tea." The tartness and fragrance of lemon are paired with distinctive varieties of premium tea to create three new flavours. Taking the cuteness to the next level is the famously adorable character Cinnamoroll, who will bring cheerful and adorable moments to the "Welcome to Cinnamoroll Lemon Sky" campaign. Sip and Refresh with Lemon Tea CHAGEE is transforming the familiar Lemon Tea into a new fruit tea experience featuring a variety of distinctive flavours. Carefully selected premium tea leaves - each with its own unique flavour and aroma - are combined with the refreshing tartness and fragrance of lemon to create three beverages in three distinctive styles: * Lemon Da Hong Pao Fruit Tea: Suitable for those who enjoy a pronounced tea flavour. Rich Da Hong Pao tea, with its roasted notes, is paired with the tartness of lemon to deliver a crisp citrus lift with every sip. Priced at THB 105 (size R) / THB 120 (size L). * Lemon Jasmine Green Fruit Tea: A light jasmine green tea blended with lemon for added depth, complemented by a delicate floral aroma. Ideal for those who prefer a lighter, floral and refreshing flavour profile. Priced at THB 100 (size R) / THB 115 (size L). * Lemon Glutinous Fruit Tea: High-mountain green tea with a distinctive glutinous-rice-like aroma, paired with the fresh fragrance of lemon. Perfect for those looking to enjoy Lemon Tea with an exciting twist. Priced at THB 100 (size R) / THB 115 (size L). Discover the World of Cinnamoroll Lemon Sky The refreshing taste of Lemon Tea becomes even more delightful when paired with Cinnamoroll, the adorable character loved by many and a symbol of friendship and warmth. The partnership between CHAGEE and Cinnamoroll for the Welcome to Cinnamoroll Lemon Sky campaign offers more than an overload of cuteness - it invites everyone on a journey into Lemon Sky, a world filled with clouds and bright yellow lemons that add colour to ordinary days and make them even more special. Visitors can sip Lemon Tea while enjoying themed store decorations, a special merchandise collection and a variety of activities. Ms. Reinuka Yaweera, Marketing Project Manager, CHAGEE Thailand, said: "CHAGEE Lemon Tea has been introduced across several markets. With our Thai consumers in mind, we have created a new lemon tea experience while continuing to prioritise quality and CHAGEE's distinctive tea flavours. This time, we are joined by Cinnamoroll, a character filled with warmth and charm - a comforting companion who pairs perfectly with Lemon Tea, bringing a bright and refreshing touch to everyday moments. We want CHAGEE to be a welcoming little space for everyone to enjoy quality time with the people around them." The Cuteness You Can Carry Every Day Inspired by the world of Cinnamoroll, CHAGEE has designed special cup sleeves and a merchandise collection that allows fans to carry a little cuteness with them and enjoy it in their everyday lives. The following items will be available from 16 October 2026: * Cinnamoroll Pocket Mirror - Available for purchase at a THB 80 when purchasing any two Lemon Tea drinks, size L. * Cinnamoroll Tote Bag - Purchase any Lemon Tea, size L, and add 500 THB. From 23 October 2026, customers can also enjoy: * Cinnamoroll Phone Charm Lanyard - Available in a blind-box format with three designs to collect. Purchase any Lemon Tea, size L, and add 300 THB * Cinnamoroll Scarf - Purchase any Lemon Tea, size L, and add 300 THB, exclusively on the CHAGEE app. Enjoy Cinnamoroll Lemon Sky Moments CHAGEE invites Cinnamoroll fans to experience the world of Cinnamoroll Lemon Sky at the Mini-Pop Up, located in The Veranda zone (close to the CHAGEE store), G Floor, ICONSIAM, from October 16 to 18, 2026. Enjoy the "CHAGEE Lemon Cart" activity, where you can sample 3 tea flavors and complete a short survey to receive a reward through mini gachapon. Additionally, visitors can enjoy the "Cinnamoroll Cloud Moment Photobooth," where everyone can capture adorable moments while following CHAGEE Thailand and Sanrio Thailand on Facebook or Instagram. New sign-ups who download the CHAGEE App will get 3 welcome vouchers. As an extra bonus! fans can unlock a reward voucher by posting their photo on social media and tagging @chagee.th. Plus, fans can enjoy a photo corner at the CHAGEE store on the G Floor, ICONSIAM, from 16 October to 5 November 2026. Refresh your day with Lemon Tea from 16 October 2026. Follow promotions and updates about special activities throughout the campaign on the Facebook, Instagram and TikTok of CHAGEE Thailand.

MarketBeat
Oct 12th, 2026
Chagee (NASDAQ:CHA) stock jumps 4.9% - should you buy?

Chagee (NASDAQ:CHA) stock jumps 4.9% - should you buy? October 12, 2026 Key points. * Chagee shares rose 4.9% to $11.80, with the company valued at approximately $2.17 billion. The stock trades near its 50-day and 200-day moving averages. * Analyst sentiment remains mixed: two analysts rate the stock Buy, four Hold and one Sell, producing an overall Hold rating and an average price target of $13.82. * Chagee recently beat quarterly earnings expectations, reporting $0.37 EPS versus $0.33 expected and $502.59 million in revenue. Institutional investors, including Renaissance Technologies and Bank of America, have also recently increased or initiated positions. * Five stocks to consider instead of Chagee. Chagee Holdings Limited - Sponsored ADR (NASDAQ:CHA - Get Free Report)'s share price traded up 4.9% on Monday. The company traded as high as $11.75 and last traded at $11.80. Approximately 674,641 shares traded hands during trading, a decline of 4% from the average daily volume of 699,844 shares. The stock had previously closed at $11.25. Wall Street Analyst weigh in. A number of equities research analysts recently issued reports on the stock. The Goldman Sachs Group started coverage on shares of Chagee in a report on Sunday, June 21st. They issued a "neutral" rating and a $13.60 price objective for the company. Wall Street Zen upgraded Chagee from a "buy" rating to a "strong-buy" rating in a report on Sunday, October 4th. Finally, Weiss Ratings cut Chagee from a "sell (d+)" rating to a "sell (d)" rating in a research report on Thursday, July 30th. Two research analysts have rated the stock with a Buy rating, four have assigned a Hold rating and one has given a Sell rating to the company's stock. According to data from MarketBeat.com, the stock has an average rating of "Hold" and an average target price of $13.82. Chagee price performance. The company has a market cap of $2.17 billion, a price-to-earnings ratio of 11.71 and a beta of 1.48. The firm has a fifty day simple moving average of $11.23 and a 200 day simple moving average of $11.02. Chagee (NASDAQ:CHA - Get Free Report) last posted its earnings results on Friday, August 28th. The company reported $0.37 earnings per share (EPS) for the quarter, beating analysts' consensus estimates of $0.33 by $0.04. The business had revenue of $502.59 million for the quarter. Chagee had a net margin of 10.23% and a return on equity of 16.43%. Analysts expect that Chagee Holdings Limited - Sponsored ADR will post 1.31 earnings per share for the current year. Institutional investors weigh in on Chagee. Hedge funds and other institutional investors have recently made changes to their positions in the business. Renaissance Technologies LLC bought a new stake in shares of Chagee in the first quarter valued at approximately $2,511,000. Empowered Funds LLC acquired a new stake in shares of Chagee in the first quarter worth $1,211,000. Bank of America Corp DE increased its position in Chagee by 5,266.8% during the first quarter. Bank of America Corp DE now owns 50,502 shares of the company's stock worth $470,000 after acquiring an additional 49,561 shares during the period. Y Intercept Hong Kong Ltd bought a new position in Chagee during the first quarter worth $427,000. Finally, Virtu Financial LLC raised its stake in Chagee by 355.9% during the 4th quarter. Virtu Financial LLC now owns 54,304 shares of the company's stock valued at $632,000 after purchasing an additional 42,393 shares during the last quarter. Chagee company profile. Chagee, also known as BaWangChaJi (霸王茶姬), is a Chinese tea beverage company that operates a chain of cafés and tea shops. Founded in 2017, the company focuses on freshly prepared drinks based on traditional Asian tea varieties, combining tea culture with modern café-style service and branding. Its product range primarily includes tea-based beverages such as milk tea, pure tea and specialty tea lattes made with varieties including jasmine green tea, oolong tea and black tea. Chagee also offers selected seasonal and complementary beverages, with its menu and product development centered on brewed tea rather than the tapioca-focused drinks commonly associated with traditional bubble tea. Chagee serves customers through a combination of company-operated and franchised locations. Further reading. This instant news alert was generated by narrative science technology and financial data from MarketBeat in order to provide readers with the fastest reporting and unbiased coverage. Please send any questions or comments about this story to [email protected]. Before you consider Chagee, you'll want to hear this. MarketBeat keeps track of Wall Street's top-rated and best performing research analysts and the stocks they recommend to their clients on a daily basis. MarketBeat has identified the five stocks that top analysts are quietly whispering to their clients to buy now before the broader market catches on... and Chagee wasn't on the list. While Chagee currently has a Hold rating among analysts, top-rated analysts believe these five stocks are better buys. Tesla, Nvidia, and Google helped shape the last era of market growth, but the next wave could come from a new group of companies. Inside this report, you'll find 7 stocks that could play a major role in the next tech-driven market boom. Continue following MarketBeat

Daily Dose
Oct 9th, 2026
Don't sleep on CHAGEE Teaspresso! Your favorite Milk tea brand's take on everyday caffeine ritual is now made of Pure Tea.

Don't sleep on CHAGEE Teaspresso! Your favorite Milk tea brand's take on everyday caffeine ritual is now made of Pure Tea. CHAGEE's take on everyday caffeine ritual is getting an upgrade! The international tea brand is finally expanding its Teaspresso series, one of CHAGEE's OG infusions especially crafted for hardworking urban hustlers, with two pure tea flavors. To welcome the new offerings to its growing lineup of high-quality teas, CHAGEE is mounting a Teaspresso Flight Experience every Tuesday and Thursday at select stores from October 13 to 30 in addition to a series of promos all month long. A staple in the tea brand's product lineup, Teaspresso is a special infusion brewed for laptop nomads who are constantly seeking caffeine-filled drinks to fuel their work days. Although it has been sitting quietly on the sidelines of CHAGEE's local menu since 2025, Teaspresso has been attracting a niche audience and brewing its own fanbase. This month, the series is finally taking center stage. Coffee for caffeine? How about a Teaspresso? Rooted in CHAGEE's tea-making heritage, Teaspresso combines the craft of tea with the precision of espresso-style extraction - a pressure-extraction method similar to an espresso machine - to draw out the tea's delicate aroma and flavor. The result is a bold yet smooth tea experience that brings out the leaves' rich scent, body, and complexity, while preserving the qualities that make premium tea distinctive. Teaspresso reflects a changing relationship with caffeine, one that leaves room for tea to take center stage. Its concentrated, full-bodied profile also serves as a versatile base for lattes and frappes, giving Filipinos different ways to enjoy the depth of tea in their everyday routines. The first local lineup introduced in 2025 included Lapsang Souchong Teaspresso Latte, Da Hong Pao Teaspresso Latte, Chocolate Cookie Lapsang Souchong Teaspresso Frappe, Caramel Da Hong Pao Teaspresso Frappe. This October, CHAGEE is introducing the new Teaspresso Pure Tea series, offering a more tea-forward take on the tea-based espresso experience. Available at only 21 CHAGEE stores, the new lineup features the Da Hong Pao Teaspresso Pure Tea and Lapsang Souchong Teaspresso Pure Tea. Monthlong Teaspresso Promos Recognizing the rise of young professionals and students working at cafes looking for a caffeine boost to increase productivity, CHAGEE is celebrating the expanded Teaspresso series with exciting promos all month long. From October 9 to 11, CHAGEE's Teaspresso Lucky Sip promo will be available via the CHAGEE app. Every Teaspresso purchase comes with a surprise cup tag for a chance to win rewards. Winners of instant prizes can redeem free upsizes, ₱50 discounts, and 30% off vouchers, while winners of grand prizes can take home a free drink and a limited number of CHAGEE merchandise such as lanyards, tote bags, and notebooks - until supplies last. Prizes are redeemable at all participating stores. CHAGEE's stamp card collection promo runs from October 12 to 27. Customers earn one stamp for every daily Teaspresso purchase to build streaks, unlock perks, and make Teaspresso part of their daily ritual. A three-day streak earns a free drink voucher for a drink of the customer's choice and size, while a five-day streak gives a free cup sling. In the same period, CHAGEE will be dropping its Constellation Bundles where customers can get a free Teaspresso drink for every purchase of any Constellation merch, including tumbler, notebook, totebag, and lanyard. CHAGEE's popular Brew Crew is joining the Teaspresso craze. From October 16 to 27, customers can get 2 Brew Crew Blindboxes + 1 FREE Teaspresso Latte or Signature Matcha Latte for only ₱699 or ₱799 via Grabfood. Finally, CHAGEE's Four The Crew promo runs from October 21-27, offering a buy-three-get-one deal perfect for groups of CHAGEE fans. The promo applies only to Fresh Milk Teas, Lemon Fruit Teas, and Teaspresso Latte and Frappe series. Tara, Work from CHAGEE! For Pinoy hustlers juggling deadlines, meetings, and everything in between, finding the right space to get things done can make all the difference. This month, CHAGEE is giving Filipinos more reasons to experience tea-based caffeine to power their day by transforming select tea houses in Metro Manila into a productivity space. Happening every Tuesday and Thursday from October 13 to 30, CHAGEE will be holding a free Teaspresso Flight Experience, a tea tasting and tea ritual activity guided by its in-house tea masters at five CHAGEE stores, including Robinsons Galleria, Greenfield District, National University MOA, GLAS Tower, and Park Triangle. There will be two flights per session scheduled at 10:00 AM and 3:00 PM, and each session will have 10 flight slots. Interested customers can sign up and book a flight slot via the official registration links posted on CHAGEE's social pages. "Hardworking students and young professionals need two things: a dose of caffeine to power their day and a space conducive for working and learning. Moreover, we recognize that caffeine culture is evolving as more consumers are exploring alternatives to coffee. Teaspresso is our answer to that. The new flavors in our Teaspresso series are re-engineered tea experiences that combine premium tea craftsmanship with modern brewing techniques and unexpected flavor combinations to create a new, elevated way to enjoy tea. We invite Filipinos to experience our expanded Teaspresso line right at our tea stores, which are designed to be a productivity-inducing space," said Christopher "Sonny" Tiong, General Manager, CHAGEE Philippines. Follow CHAGEE Philippines on Instagram, Facebook, and TikTok for more updates.

Bulgarian-Chinese Chamber of Commerce and Industry
Sep 28th, 2026
Heytea draws hours-long queues at Thailand debut.

Heytea draws hours-long queues at Thailand debut. * by admin * September 28, 2026 Chinese tea chain Heytea attracted crowds of customers to its first store in Thailand on Friday. [Photo provided to chinadaily.com.cn] Chinese tea chain Heytea attracted crowds of customers to its first store in Thailand on Friday, with consumers queuing for more than three hours despite heavy rain, showing a growing demand for China's premium tea brands as they accelerate international expansion. The store, located at Bangkok's CentralWorld shopping mall, marks Heytea's entry into Thailand, one of Southeast Asia's most competitive beverage markets. According to the company, some customers began lining up before 5 am, while the queue stretched about 300 meters at its peak, despite heavy rain, while local tourism authority welcomed the arrival of the Chinese brand on its social media channels. The Bangkok outlet is also Heytea's first overseas Heytea lab 2.0 store, a concept designed to showcase new products beyond its core tea menu. Alongside signature drinks such as Coconut Mango and Triple Matcha, the store features three experimental formats - tea lab, bake lab and gelato lab - and debuted teaAir, a new "tea cloud" concept introduced globally for the first time. Chinese tea chain Heytea attracted crowds of customers to its first store in Thailand on Friday. [Photo provided to chinadaily.com.cn] The launch also includes several products developed specifically for the Thai market, including teaAir · Rock Oolong Jackfruit, Thai Milk Tea Croissant Egg Tart, and Lime Thai Milk Gelato. Heytea is among a growing number of Chinese beverage brands expanding overseas as competition intensifies at home. China's premium tea market has become increasingly crowded in recent years, with leading chains including Mixue, CHAGEE and Heytea competing aggressively for market share. For Heytea, the Bangkok opening builds on earlier international expansion in North America and other Asian markets. Previous Heytea lab stores in New York and Toronto also attracted long queues when they opened. [email protected] Tanks to chinadaily.com.cn Please visit: Its Sponsor

Dao Insights
Sep 25th, 2026
Chagee teams up with CLOT for a matcha-focused collaboration.

Chagee teams up with CLOT for a matcha-focused collaboration. Chagee x CLOT: Key takeaways * Chagee and CLOT launched three matcha drinks with peel-back packaging that reveals co-branded motifs and potential prizes * Badges, blind boxes and more than 200,000 winning cups turn product sampling into a collectable experience * Despite CLOT's previous HEYTEA partnership, Chagee differentiates its campaign through interactive packaging and spokesperson Lin Yi. Chagee have teamed up with much-hyped Hong Kong man of fashion Edison Chen. He's the eye behind CLOT, the brand that launched the highly popular Chinese-style Adidas jacket. He was also part of a big-hit HEYTEA collaboration (but let's not remind Chagee of that). This collaboration centres on a range of matcha drinks. Actor Lin Yi (林一) fronts the packaging on a trio of vanilla, jasmine, and peach-oolong varieties. Peeling that packaging away reveals CLOT's pale-green geometrics and dragon motifs. It's also where a prize mechanic begins. More than 200,000 winning cups are in circulation, offering customers the chance to claim branded rugs, insulated flasks or drink vouchers. A linked mini-programme promises further prizes. Lin Yi has been a brand friend since Jan 2025. Now he's been bumped up to matcha-series spokesperson (抹茶系列代言人). His first job was announcing to customers that they should peel back that packaging - all done through his Weibo account to solid levels of engagement. Incentives are also built into the purchasing process. Selected single-drink sets include one of three random metal badges. Customers buying designated two-drink sets receive a blind box containing either a badge set or a plush accessory. But is this enough to stand out? The Dao view: Differentiation is key here. CLOT's dalliance with Chagee's competitor needs mentioning. Ordinarily the past affiliation might be a reason to find alternatives. But this is China. The country's collaboration cycle is a fickle thing. Consumers have likely moved on. If they haven't, the HEYTEA x CLOT collab may even spark positive memories that drive purchases. The important thing is that Chagee differentiate. They can't be seen to do the same thing as HEYTEA. And they haven't. The peel-back packaging provides a new way for consumers to interact with the collaboration, as well as a mechanism for merchandising. Adding Lin Yi's face pushes it in new directions too. The engagement with his Weibo announcements shows that all this is working the way it should.