Banqueting Manager - Events Operation Manager

JOB DESCRIPTION               

About Food & Beverage

At Rosewood Rome, food and beverage embody La Dolce Vita, offering three distinctive outlets — a refined Italian bistro, a lively lobby café and bar, and a rooftop destination with sweeping city views — alongside curated events and elevated in room dining. Rooted in Roman heritage yet reimagined with contemporary flair, our culinary experiences celebrate local artisans, seasonal produce, and sustainable practices. The impact we aspire to create is a sense of connection: guests savoring authentic flavors, communities empowered through partnerships, and memorable moments that position Rosewood Rome as a cultural and culinary landmark.

Impact of this role

The Events Operations Manager is central to delivering exceptional event experiences that reflect the hotel’s luxury standards and brand identity. This role ensures flawless execution of all events, from intimate gatherings to large-scale banquets, by coordinating logistics, managing resources, and maintaining operational excellence. Through meticulous planning and real-time problem-solving, the manager guarantees that every event runs smoothly, exceeding client expectations and enhancing guest satisfaction.

Financially, the position drives profitability by optimizing event operations, controlling costs, and identifying opportunities for upselling and cross-selling services. By analyzing performance metrics and collaborating on strategic initiatives, the manager contributes to revenue growth while safeguarding quality and efficiency.

Beyond operations, the Events Operations Manager fosters strong relationships with clients, vendors, and internal teams, ensuring seamless communication and collaboration. Their leadership in training and motivating staff creates a culture of service excellence and innovation, empowering the team to deliver memorable experiences consistently.

Ultimately, this role bridges strategic vision and operational execution, making it a key driver of the hotel’s reputation, client loyalty, and long-term success in the competitive luxury hospitality market.

Key Responsibilities

·Ensure F&B activities align with corporate and hotel strategies and implement actions as appropriate.

·Prepare and update departmental operation manuals provided by Rosewood Corporate and implement them in the hotel.

·Conduct regular briefings and ensure departmental meetings are effective.

·Hold monthly meetings with all restaurants to share financial performance (P&L), guest satisfaction scores, glitch reports, and upcoming objectives.

·Deliver a monthly P&L report with explanations for discrepancies to the Director or Assistant Director of F&B.

·Ensure associates meet Rosewood objectives and always deliver exceptional guest service.

·Handle complaints courteously and efficiently, ensuring satisfactory resolution.

·Maintain positive interactions with guests and colleagues.

·Personally verify service levels through Forbes and LQA spot checks.

·Be present during peak periods to ensure smooth operations.

·Ensure brand standards are implemented.

·Monitor service and product quality, conduct inspections with chefs, and take corrective actions when needed.

·Maintain cleanliness and organization in both front and back of house.

·Deep knowledge of menu items and recommend food & beverage pairings and upselling alternatives.

·Prepare an annual marketing plan with the restaurant team and F&B Director.

·Continuously evaluate market trends and seek opportunities to increase restaurant visibility.

·Operate the restaurant to maximize profit and meet financial goals.

·Assist in annual marketing plan and monthly reforecasting.

·Manage costs proactively and ensure compliance with financial policies.

·Supervise recruitment and selection of F&B associates, ensuring a competency-based approach and non-discrimination.

·Develop associates through training, coaching, and career planning.

·Encourage creativity and innovation within the team.

·Knowledge of labor laws related to hospitality.

·Represent Rosewood positively inside and outside the hotel.

·Maintain high personal presentation standards and strong professional relationships.

·Uphold brand integrity and always company values.

·Work within pre-established budget limits.

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Critical Skills & Qualification

• Hospitality Education – Degree or diploma in hospitality management, business, or culinary arts provides a strong foundation.
• Leadership Experience – Minimum 3 years in a supervisory or management role within luxury hotels or high‑end restaurants.
• Food & Beverage Expertise – Deep knowledge of food, wine, premium spirits, and menu design.
• Financial Knowledge – Skilled in budgeting, forecasting, cost control, and analyzing P&L reports.
• Languages – Fluent in English and Italian; additional languages are a plus for international clientele.
• Certifications – Food safety, hygiene, and alcohol service certifications as required by local regulations.
• Leadership & Team Development – Ability to motivate, coach, and mentor staff, fostering a culture of excellence.
• Guest Hosting & Relationship Building – Acts as the face of the restaurant, warmly welcoming guests and building loyalty through genuine connections.
• Communication Skills – Clear, empathetic communication with guests, staff, and other departments.
• Customer Service Excellence – Resolves complaints gracefully, ensuring memorable guest experiences.
• Problem Solving & Adaptability – Handles unexpected challenges calmly and efficiently.
• Financial Acumen – Manages costs, revenue, and profitability while maintaining quality.
• Marketing Awareness – Identifies opportunities to increase visibility and stay ahead of market trends.
• Training & Development – Implements training programs and career plans to grow team capabilities.
• Multicultural Versatility – Comfortable working in diverse, international environments.
• Innovation & Creativity – Encourages new ideas in service, menu design, and guest engagement.
• We offer a competitive salary ranging from €38,000 to €45,000 gross per year, depending on experience, expertise, and alignment with the requirements of the role.

Document Addendum

Job Descriptions are only valid with this addendum page; signed by authorised Management only and according to authorized levels below.

This job description will be reviewed on a regular basis to incorporate any new responsibilities that reflect the business requirements.