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Mews Systems

Cloud-based hospitality management for hotels

Staff Engineer - Fintech

AI Application EngineeringPosted on Nov 12
Full-time

About the Job

Requirements

  • Hands-on experience integrating with payment service providers or payment processors.
  • Deep engineering craft and architectural judgment, including the ability to distinguish what is worth codifying from what is a one-off.
  • AI Fluency Level 4 or equivalent hands-on experience building agents, skills, evaluations, or tooling used by other engineers, and the ability to explain where human oversight remains non-negotiable.
  • A systems mindset that turns hard-won knowledge into reusable architecture and tooling rather than documentation.
  • Comfort using influence to get things done while working with builders, product managers, principals, and senior leaders without direct reports.

Responsibilities

  • Own the tribe’s engineering agents, skills, and context, encoding architectural standards, review logic, and quality gates so the standard is met by default.
  • Build an AI first responder for customer tickets about payment issues, with clear rules for when it answers and when it hands over to a person.
  • Stay hands-on with the hardest technical problems, including migrations, system-wide refactors, and long-lived architecture decisions across PSP integrations.
  • Keep Payment Interfaces integrations coherent as PSPs and regional requirements change, collaborating with builders who own their own work.
  • Coach builders and fix off-standard outcomes at the cause so the lesson sticks.
  • Build the AI systems the tribe works in by designing agents, skills, and evaluations that builders rely on, making engineering decisions about their behavior, and setting rules for when an AI answer can stand and when a person must step in.

Desired Qualifications

  • Experience in hospitality, travel, or another operationally complex B2B SaaS environment.
  • Experience publishing or speaking externally about work.
  • A track record of coaching other engineers and multiplying their effectiveness.

About the Company

Mews Systems

Cloud-based hospitality management for hotels

Mews Systems provides a cloud-based hospitality management platform that helps hotels run operations more efficiently, boost performance, and maximize revenue. The system is designed for modern hoteliers and is used by over 12,500 customers across 85 countries to deliver better guest experiences. The product works as a cloud suite for hotel management, enabling operators to manage reservations, front desk, housekeeping, payments, and revenue-related tasks from a single platform, accessible anywhere with internet access. What sets Mews apart is its large global footprint and focus on streamlining operations through a centralized cloud solution, which differentiates it from traditional on-premise systems and from smaller competitors. The company’s goal is to simplify hotel operations while improving guest satisfaction and financial outcomes by providing a scalable, cloud-based platform that enables hoteliers to operate more effectively.

Company size
1,001-5,000
Company stage
Series D
Total funding
$817.7M
Headquarters
Amsterdam, Netherlands
Founded
2022

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