Field Service Specialist

About Us

We are seeking an experienced Field Service Specialist to join our Professional Services team in Belluno, Italy. This role is responsible for commissioning, troubleshooting, and optimizing refrigeration controls and monitoring systems at customer sites, while ensuring successful project execution and high levels of customer satisfaction.

The Field Service Specialist serves as a technical expert in the field, supporting new installations, commissioning activities, system upgrades, and troubleshooting efforts. This position works closely with Project Managers, Engineers, Technical Support teams, contractors, and end customers to ensure systems operate efficiently and meet performance expectations.

Estimated compensation: €40,000 - €50,000 Gross Annual Salary (RAL), depending on experience and qualifications.

Key Responsibilities of the Role

• Commission and validate refrigeration control systems and HVAC-related applications at customer sites.
• Perform troubleshooting, diagnostics, and optimization activities both remotely and on-site to ensure reliable system performance.
• Configure, develop, and modify controller programs based on project requirements, I/O legends, and control sequences.
• Support new store openings, commissioning projects, and renovation activities, ensuring successful system startup and handover.
• Provide technical support and training to contractors, technicians, and end users.
• Review and interpret electrical schematics, control drawings, project documentation, and technical specifications.
• Collaborate with Project Managers, Engineering teams, and Technical Support to ensure successful project execution.
• Support the integration of control systems with third-party equipment, building management systems, and communication networks.
• Document service activities, commissioning reports, and technical findings in accordance with company standards.
• Ensure all work is completed in compliance with safety regulations, company procedures, and customer requirements.
• Build and maintain strong relationships with customers and stakeholders through professional technical support and service excellence.
  
  

Required Skills and Qualifications

• Technical degree or equivalent experience in Electrical Engineering, Electronics, Automation, Refrigeration, HVAC, or a related field.
• Minimum 5 years of hands-on experience in field service, commissioning, controls, refrigeration, or HVAC environments.
• Strong understanding of refrigeration systems, including compressors, valves, racks, cases, and refrigeration cycle principles.
• Experience commissioning and troubleshooting control systems in commercial or industrial environments.
• Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation.
• Strong problem-solving and analytical skills with the ability to work independently in the field.
• Good communication and customer relationship management skills.
• Proficiency with Microsoft Office applications.
• Professional proficiency in English and Italian.
• Availability for frequent travel and overnight stays as required by customer and project needs.
  
  

Preferred Skills and Qualifications

• Experience with commercial refrigeration and HVAC control systems.
• Knowledge of CO₂ transcritical or cascade refrigeration systems.
• Familiarity with communication protocols such as Modbus, BACnet, or similar industrial networks.
• Experience integrating controls with Building Management Systems (BMS).
• Previous experience providing technical training and customer support.
• Ability to manage multiple site assignments and priorities simultaneously.
• Experience working in customer-facing field service environments.
• Strong commitment to safety, quality, and continuous improvement.
  
  

About the Location

Belluno is home to one of Copeland's key engineering and innovation centers, focused on developing advanced controls and solutions for the HVACR industry. The site offers the opportunity to work in a highly collaborative environment, supporting customers across a wide range of refrigeration and cold chain applications while contributing to innovative and sustainable technologies.

Join our dynamic team and be part of a forward-thinking company leading innovation in the industry.

If this sounds like you, please apply! We can't wait to speak with you!