Senior Analyst - Client Insights
About the job
- Have 4–7 years of experience in a business analytics, business intelligence, or Technical Account Manager role.
- Understand consumer brands, ecommerce, and important industry metrics and benchmarks; ideally have used data and analysis to drive business decisions for ecommerce companies or consumer brands.
- Communicate complex analysis to merchants and explain how to use it to drive value and decision-making.
- Have experience working cross-functionally to drive business and product improvement.
- Have experience with SQL, including querying large datasets, writing clean and efficient code, and understanding optimal data modeling.
- Have experience with Snowflake.
- Be familiar with Tableau.
- Understand how to use artificial intelligence to drive process improvement and efficiency across the organization.
- Communicate data clearly to technical and non-technical audiences.
- Ask good questions, investigate problems independently, and know when to involve others.
- Serve as the analytical bridge between Sales and prospective and existing merchants by translating data and analysis into business cases, pricing models, and financial narratives.
- Partner with Merchant Success to build analyses that demonstrate return on investment, justify expansion, and support renewal conversations.
- Interact directly with merchants and potential merchants to understand their reporting needs, build relationships, and use analytical expertise and consumer data expertise to deliver an analytics and support experience for large consumer brands.
- Analyze product data and work with product and engineering teams to drive product improvements and help build the product roadmap.
- Experience in one or more of these brand verticals: jewelry, furniture or home improvement, consumer electronics, auto parts, sporting goods, or eyewear.
About the company
Extend offers product protection plans and warranty services through a tech-enabled platform that integrates with retailers, making it easy for consumers to buy and manage extended warranties at the point of sale. The product works by providing a seamless retailer integration so warranties can be offered, purchased, and managed within the retailer’s checkout flow and post-purchase experience. Extend differentiates itself by focusing on a transparent, customer-friendly experience and strong retailer partnerships, rather than only selling standalone warranties. Its goal is to simplify protection plans for shoppers and retailers alike, improving customer experience and building lasting relationships with retail partners.
Company Size
201-500
Company Stage
Series C
Total Funding
$316.4M
Headquarters
San Francisco, California
Founded
2019
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Simplify's Take
What believers are saying
- March 18, 2026 research says restrictive returns threaten $377 billion in retail revenue.
- Extend says partners exceeded $1 billion revenue in 2025 across 1,200 merchants.
- BLUETTI and Beyond expanded Extend coverage in 2024, proving category breadth.
What critics are saying
- Shopify can replace Extend with native protections, crushing distribution leverage by 2027.
- Returns-optimization vendors like Narvar and Loop attack the same post-purchase budget.
- A bad underwriting cycle destroys loss ratios and forces merchant exits.
What makes Extend unique
- March 18, 2026: Shopper Operations unifies delivery, returns, exchanges, and warranty claims.
- Extend owns underwriting nationwide since its 2022 licensed obligor stack.
- Shopify Plus certification and BigCommerce Elite status embed Extend inside checkout flows.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Stock Options
- Unlimited Paid Time Off
- 401(k) Retirement Plan
- 401(k) Company Match