P

Pantheon

Web hosting and cloud development platform

Senior IT Support Engineer

Full-TimePosted on 10/16/2026
No salary listed
Senior
Vancouver, BC, Canada
HybridHybrid role with regular in-person support in Vancouver and occasional office-event and technology-rollout support.
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • At least five years of experience in IT support, systems administration, or a related technical role; experience in a distributed SaaS or technology company is preferred.
  • Ability to operate as a senior individual contributor, prioritize effectively, make sound decisions with incomplete information, and own issues through resolution.
  • Strong troubleshooting skills across macOS and Windows, including operating systems, endpoint configuration, applications, peripherals, and common connectivity issues.
  • Experience managing end-user devices with mobile device management platforms such as Jamf or Intune, including enrollment, configuration, software deployment, compliance, and lifecycle support.
  • Strong working knowledge of identity and access concepts and experience supporting an identity provider such as Okta, OneLogin, or Microsoft Entra ID.
  • Ability to diagnose and resolve multifactor authentication, single sign-on, account-access, and provisioning issues while following security and least-privilege practices.
  • Experience supporting SaaS productivity and collaboration tools such as Google Workspace, Slack, Zoom, and Microsoft 365.
  • Familiarity with endpoint-protection and security tools, and sound judgment in handling sensitive employee and company information.
  • Experience supporting office networks, conference rooms, audiovisual equipment, and in-person technology needs.
  • Ability to manage a ticket queue, balance urgent incidents with planned work, and meet response and resolution expectations.
  • Experience using or administering helpdesk or IT service management platforms, including configuring queues, forms, routing rules, service-level expectations, automations, knowledge workflows, and AI-assisted support features.
  • Clear, friendly, and empathetic written and verbal communication to support colleagues across roles, locations, and technical skill levels.
  • Strong documentation habits and ability to explain technical issues and solutions in language non-technical stakeholders can use.
  • Resourcefulness, organization, self-motivation, attention to detail, and accountability.
Responsibilities
  • Provide responsive, empathetic technical support for employees across macOS, Windows, SaaS applications, hardware, peripherals, network connectivity, and conference-room technology.
  • Own complex support issues from initial diagnosis through resolution, communicate clearly with stakeholders, and escalate with thorough documentation when broader engineering support is needed.
  • Serve as a senior point of contact for difficult or high-impact end-user issues without day-to-day supervision.
  • Coordinate equipment, configure devices, provision or remove access, and support employee onboarding and offboarding.
  • Troubleshoot authentication and access issues involving Okta, multifactor authentication, single sign-on applications, password recovery, and account lifecycle changes.
  • Administer and maintain end-user devices through mobile device management and endpoint-security tooling such as Jamf and Intune, following security baselines and deployment practices.
  • Support Vancouver office technology, including wired and wireless connectivity, conference rooms, audiovisual systems, meeting spaces, and all-hands or executive events; coordinate with the broader IT team on issues beyond the local office.
  • Participate in IT and cross-functional projects from planning through implementation and post-launch review, providing input on user impact, supportability, and operational readiness.
  • Identify recurring issues, improve knowledge articles and procedures, and recommend changes that reduce friction and repeat tickets.
  • Maintain accurate records for tickets, assets, devices, access changes, and support procedures so work is auditable and easy to hand off.
  • Use and improve Serval by refining AI-assisted ticket triage, categorization, routing, knowledge suggestions, workflow automations, and routine-ticket resolution; monitor outcomes, improve workflows, and apply human judgment and review for sensitive or high-impact issues.
  • Use ticket and asset data to identify trends, gaps, and opportunities for better tooling or process, and contribute to support reporting and service improvements.
  • Use scripting or automation where appropriate to reduce repetitive work, improve consistency, and support bulk device or account operations.
Desired Qualifications
  • Experience with scripting or automation using Bash, Python, PowerShell, or similar tools.
  • Familiarity with Okta Workflows, Workato, Zapier, or API-based integrations.
  • Experience with zero-touch or automated device deployment.
  • Experience supporting security, audit-readiness, or compliance initiatives such as ISO 27001 or SOC 2.
  • Experience with network troubleshooting, Cisco Meraki, endpoint detection and response, or related security tooling.
  • Certifications such as Jamf, Okta, Apple Certified Support Professional, CompTIA A+, Microsoft, or Google Workspace.

About the company

P

Pantheon

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cbWebsite

Pantheon is a web and content solutions platform that helps businesses streamline development, hosting, and content workflows. It unites backend, frontend, and full-stack development in one platform, with features like Multidev that creates identical development, testing, and live environments to simplify code merges and launches. It includes a Global CDN via Fastly, strong security, and 99.99% uptime, plus content management tools that support agile cross-team collaboration from content request to launch. Revenue comes from service fees for using the platform and hosting; its aim is to help teams ship websites and apps faster and more securely in a scalable all-in-one solution.

Company Size

201-500

Company Stage

Series E

Total Funding

$196.8M

Headquarters

San Francisco, California

Founded

2010

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Simplify's Take

What believers are saying

  • Next.js GA on April 14, 2026 expands Pantheon into modern frontend budgets.
  • Fueled partnership launched July 16, 2026 adds enterprise search and AI-ready discovery.
  • Rotterdam 2026 Gemini Enterprise demo shows Pantheon courting agent-driven publishing workflows.

What critics are saying

  • Pantheon shuts Front-End Sites on October 1, 2026, signaling product churn and customer disruption.
  • Vercel owns Next.js mindshare; Pantheon fights upstream platform power and developer preference.
  • Drupal and WordPress hosting commoditize quickly, pressuring pricing and making migration easy.

What makes Pantheon unique

  • Pantheon unifies WordPress, Drupal, and Next.js under one workflow, April 2026.
  • Managed Next.js on Google Cloud Run gives enterprise teams predictable performance and governance.
  • Content Publisher links Google Docs and Microsoft Word directly to production websites.

Help us improve and share your feedback! Did you find this helpful?

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Parental Leave
  • Family Planning Benefits
  • Unlimited Paid Time Off
  • Paid Sick Leave
  • Paid Holidays
  • Company Equity
  • Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-2%
CMSWire
Oct 6th, 2026
Pantheon launches P1, an ai-native CMS and web operations platform.

Pantheon launches P1, an ai-native CMS and web operations platform. OCT 6, 2026 The new agentic composition and work stream layer lets humans and AI agents co-manage content, integrations and full fleet web ops. The gist. * Flexible AI-human collaboration. Pantheon P1 empowers human and AI agent teams to jointly manage content and web operations across a range of interfaces, from traditional UIs to an embedded agent named "Zappy" to MCP integration in Claude, ChatGPT and other MCP-compatible agent frameworks. * Component-based architecture. Web property owners, developers, operators and editors use Next.js / React components as the foundation for experiences, integration and standardization. * Web team empowerment. Digital leaders can improve velocity, enable broader team participation and accelerate web operations by bringing a kind of sactioned vibe coding operation to their stakeholders and operators. MIAMI - Pantheon launched P1, its agentic content and web operations platform, at the company's GoLive conference in Miami at Loews Hotel on Oct. 6. According to Pantheon's SVP of Product, Chris Yates, P1 is an AI-native web composition and management layer that both is, and is not, what one would traditionally call a content management system. P1 differs from a CMS in that it was designed from the start to empower high velocity human and AI agent collaboration on both content and code within a shared set of operational and brand guardrails. Pantheon... Beyond Drupal, beyond wordpress. According to Pantheon leadership, P1 aims to help organizations use AI to improve web ops velocity, collaboration and transparency without introducing fragmentation, security risks, brand inconsistency or accountability gaps. The P1 platform is a new CMS in that it can serve as the primary content repository, but it can also happily pull content from any API source, including existing WordPress or Drupal instances, PIMs, Google Docs or any platform that has an appropriate API. P1 includes its own front-end authoring and content management environment and renders front-end experiences built as Next.js applications. Pantheon said it developed the P1 roadmap over two years, concluding that legacy PHP-based CMS architectures were unsuitable for the asynchronous, long-running and human/agent collaborative work streams that modern teams now require. Pantheon's core web ops evolution. Though somewhat dwarfed by the P1 unveil, Pantheon has moved to expand its historic, core WebOps platform beyond WordPress and Drupal, with managed Next.js hosting reaching general availability in April and a host of core platform improvements announced at GoLive Miami, oriented around streamlining larger scale site fleet management. The April Next.js release delivered a managed container runtime on Google Cloud Run with global CDN, persistent caching, HTTP Streaming and Git-based Dev/Test/Live workflows - unifying modern frontends with legacy CMS stacks under a single pipeline. The company's AI integrations extend through its Content Publisher tooling, which launched in public preview in September 2025 and enables teams to publish from Google Docs to Drupal, WordPress or Next.js sites in near real time. By February, Pantheon placed a Content Publisher MCP Server into public beta, allowing AI agents such as Claude and ChatGPT to orchestrate content workflows directly. The company also joined the Drupal AI initiative as a Gold member in October 2025. Pantheon's strategic arc culminated in September with the unveiling of Agentic Fleet Management, introducing fleet-level traffic insights, a Site Administrator role and a next-generation CDN with bot protection. Supporting State of the Web 2026 research found roughly 80% of marketing, engineering and IT leaders cite manual validation as the primary barrier to scaling AI. The web ops & CMS platform market. Pantheon joins a host of vendors in the digital experience space who are investing frantically to evolve their platforms for emerging operating models. Webflow launched Source in September, giving marketing teams and AI agents simultaneous, governed access to site code within an agentic workspace. The approach aligns with what Forrester has described as agentic digital experience platforms. These are goal-seeking environments that actively coordinate composable components rather than serving as passive toolkits. Notable news & distinguished data for tomorrow's c-suite. Several vendors have moved governance to the architecture layer: * Sitecore deployed 20 AI agents via Agentic Studio across campaign planning and content migration * Kontent.ai released an agentic CMS targeting governance, compliance and translation automation * WordPress.com expanded Model Context Protocol integration so agents can draft, edit and publish with user approval The model context protocol (MCP) standard is central to this shift, enabling agents to interact in real-time data with these systems, performing tasks at a depth, speed and scale not previously possible, and in some cases, enabling a new kind of agentic marketing and personalization. "You actually have to redesign how work is done inside of a company today. And that's a human shape problem, not a technology problem." - Stephanie Cohen Chief Strategy Officer at Cloudflare, speaking at Pantheon GoLive Pantheon P1 feature breakdown. Pantheon says P1 addresses limitations of legacy headless CMS platforms for AI-driven web operations by bringing together a mature set of what co-founder Josh Koenig described today as Pantheon Primitives combined with a layer of new operating and agentic choreography and emerging capabilities like Next.js hosting and Content Publisher integration with diverse authoring enironments. | Capability | Description | | Component-based architecture | Page-building interface using React components governed by a central design system, organized in a collaborative library and surfaced in the experience designer backoffice UI. | | Multiplayer mode | Real-time collaboration between humans and AI agents with identity management, role based permissions and chat-based human-to-human and human-to-agent collaboration. | | Work stream-based workflows | Work streams form the basis of operational work and support versioning, branching, granular release packaging and minimal clicks to live flow. Notably work stream comprise both content and code, a capability that scant few platforms offer today. | | Native Next.js front-end | P1 front end experiences are packaged as Next.js apps and deployed natively to Pantheon's Next.js infrastructure. | | Agent first, agentic orchestration | AI and humans work in parallel with transparency and accountability. Agentic work can happen interactively in the backoffice UI via the Zappy agent, or via MCP and remote agentic tooling / platforms. Agents can be assigned unique identities in the platform with their own roles and permissions. MCP connections can impersonate a platform user or be assigned a key-based identity with its own permissions. | Pantheon background. Pantheon is a WebOps platform serving cross-functional web teams at enterprises, universities and nonprofits. Founded in 2010 in San Francisco, it has raised several rounds of funding over the years, including $100 million in Series E funding led by SoftBank Vision Fund 2 in July 2021. The company offers managed cloud infrastructure, automated deployment workflows and multi-site management for WordPress, Drupal and Next.js. Learning Opportunities Conference Oct 6, 2026 · 6:00PM EDT Conference Oct 6, 2026 · 6:30PM EDT Conference Oct 8, 2026 · 8:00AM EDT Webinar Oct 8, 2026 · 11:00AM PDT Conference Oct 13, 2026 · 9:00AM CDT Webinar Oct 13, 2026 · 9:00AM PDT The company's new P1 platform marks a significant new chapter for Pantheon as it moves further into the operational stack to compete directly with traditional CMS platforms. Have a tip to share with our editorial team? Drop us a line: [email protected] Main image: Dom Nicastro is editor-in-chief of CMSWire and an award-winning journalist with a passion for technology, customer experience and marketing. With more than 20 years of experience, he has written for various publications, like the Gloucester Daily Times and Boston Magazine. He has a proven track record of delivering high-quality, informative, and engaging content to his readers. Dom works tirelessly to stay up-to-date with the latest trends in the industry to provide readers with accurate, trustworthy information to help them make informed decisions. Brice Dunwoodie is the founder and CEO of Simpler Media Group, publisher of CMSWire, Reworked and VKTR. With more than 25 years of enterprise software experience at the intersection of technology, business operations and executive-level strategy, Brice maintains a focus on clarity, evidence-based analysis, visionary thinking and practitioner relevance. His academic background spans California Polytechnic University and the University of Michigan with a focus on psychology, computer science and leadership practices. Featured Research

The Drop Times
Sep 24th, 2026
Pantheon to demo "outside-in" Drupal AI with Gemini Enterprise in Rotterdam.

Pantheon to demo "outside-in" Drupal AI with Gemini Enterprise in Rotterdam. MCP Server Contributions Connect Drupal Publishing to External Enterprise Agents * Josh Koenig Co-Founder & SVP Marketing at Pantheon.io Next week at DrupalCon Rotterdam, Pantheon will demo the "outside-in" path for Drupal AI working end to end. You'll see an agent operating within Google's enterprise AI platform handling the production work of publishing content created in Google Docs, Sheets and other Workspace assets. This is the culmination of open-source contributions made via our AI Initiative sponsorship, plus our close relationship with Google Cloud Platform and what they've made possible via their Gemini Enterprise Agent Platform and SDK. Get the latest in Drupal! Stay ahead with top Drupal articles, tutorials, and insights. Pantheon's AI Initiative sponsorship: MCP Server + tools. Pantheon is a Gold sponsor of the Drupal AI Initiative, with a focus on making Drupal something that AI agents can use productively. This is what people sometimes call the "outside-in" approach, as opposed to the "inside-out" approach of embedding AI features like content tagging or translation within Drupal itself. We engaged OMedia to do our sponsored contribution, as they were the original creators of the MCP Server module, and when I spoke with Giorgi Jibladze, their CTO, it was really clear we were aligned in our vision. Our work, along with the contributions of many others, will soon bring the MCP Server and Tools ecosystem to a stable release, including a recipe and Composer packages that allow any modern Drupal site to easily start working with agents for site building, configuration and publishing. Gemini Enterprise Agent Platform: aligned with Drupal's AI Principles. This year, our partners at Google Cloud Platform announced their enterprise AI solution: Gemini Enterprise. It builds on top of their industry-leading productivity suite, has a robust Agent Development Kit with freedom of choice for AI models, including open source, open weight and models from other frontier labs, and includes ironclad guarantees about data residency and privacy. Naming things is famously "one of the two hard problems" in software engineering, along with cache invalidation and off-by-one errors, and people often assume that Gemini Enterprise is hard-locked to the Gemini LLM family, but that's not the case. Google actually has what I think to be the most open and innovative approach relative to the other public clouds and frontier labs, one which aligns very well with the Drupal AI Principles. For people who want freedom and privacy for their AI but don't want the overhead and hassle of managing their own infrastructure, or who have fluctuating workloads that might be hard to predict, GCP is a great option. You can leverage their compute in any of 10 European national boundaries, using whatever model you like, be it Kimi or Claude, with full transparency into costs and clear guarantees around data and interaction privacy. It was a natural fit to bring our work with the MCP Server and tools ecosystem to life by creating a Drupal Agent for Gemini Enterprise. Their Agent Development Kit is a real pleasure to work with, and we were able to get pretty far pretty quickly. The demo. Join us to see a new model for website administration: instead of asking every staff member to master the Drupal learning curve, teams can work through an interface they already use, connected to all the enterprise data they need, while approved agents handle complex workflows outside the CMS. Editor's note: This first-person article was supplied to The DropTimes by Josh Koenig of Pantheon ahead of DrupalCon Rotterdam 2026. It has been edited for clarity, consistency and formatting while preserving the author's perspective and substantive claims. The DropTimes independently checked event and Drupal project details where possible. Google Cloud documentation confirms EU jurisdictional data-residency options and states that, for jurisdictional endpoints, "ML processing stays within that specific geographical region." It also documents support for Google, partner and open models, with availability and residency conditions varying by model and endpoint. The DropTimes could not independently match the author's specific reference to "10 European national boundaries" in the public documentation available at the time of publication, so that wording has been retained as the author's account. * Josh Koenig Building the internets for a couple decades. Image Attribution Disclaimer: At The Drop Times (TDT), we are committed to properly crediting photographers whose images appear in our content. Many of the images we use come from event organizers, interviewees, or publicly shared galleries under CC BY-SA licenses. However, some images may come from personal collections where metadata is lost, making proper attribution challenging. Our purpose in using these images is to highlight Drupal, its events, and its contributors - not for commercial gain. If you recognize an image on our platform that is uncredited or incorrectly attributed, we encourage you to reach out to us at #thedroptimes channel on Drupal Slack. We value the work of visual storytellers and appreciate your help in ensuring fair attribution. Thank you for supporting open-source collaboration! ASK: Drupal community needs your support. Your contribution matter a lot for the community, Sponsorship chance is open for Evolve Digital New York 2026. Note: The vision of this web portal is to help promote news and stories around the Drupal community and promote and celebrate the people and organizations in the community. We strive to create and distribute our content based on these content policy. If you see any omission/variation on this please reach out to us at #thedroptimes channel on Drupal Slack and we will try to address the issue as best we can.

ElasticPress
Jul 16th, 2026
Fueled and Pantheon partner to bring enterprise-grade search to more digital experiences.

Fueled and Pantheon partner to bring enterprise-grade search to more digital experiences. July 16, 2026 by Thorsten Ott Fueled is partnering with Pantheon to make ElasticPress.io, its fast and flexible search solution, available to more organizations building content-rich digital experiences. From content-centric websites with large libraries to online storefronts, search shapes how visitors find information and discover products. And expectations keep rising: shaped by AI experiences across the web, people increasingly expect search to understand a question and answer it directly. When search is slow, brittle, or limited to basic keyword matching, the experience suffers at a moment when intent is high. ElasticPress provides a stronger foundation for fast, relevant discovery, and its partnership gives Pantheon customers access to enterprise-caliber search capabilities and support without separately orchestrating Elasticsearch infrastructure. Better search, delivered through Pantheon. ElasticPress is a powerful, proven search solution for WordPress, built on Elasticsearch and refined over more than a decade of enterprise deployments. It takes over the out-of-the-box WordPress search experience and connects it to modern search infrastructure built for speed, relevance, and scale. That foundation unlocks faster queries, smarter and more accurate results, and support for more complex content models. Results can be weighted by relevance and informed by content, metadata, custom fields, and other structured information, all of which can be tuned. For WooCommerce-powered storefronts, customers quickly find the right product across even the largest catalogs. For publishers, universities, and other content-rich organizations, visitors get fast, relevant results from even the deepest archives. Editors feel the difference too: moving resource-intensive queries off the database makes managing and navigating large content libraries faster inside the WordPress admin. With Pantheon, adopting ElasticPress no longer requires standing up or configuring search infrastructure. Customers can enable it directly from the Pantheon dashboard, and the platform handles provisioning and credentials automatically, with Fueled operating the search infrastructure behind the scenes. Pantheon announced the integration this spring, and it is now generally available. Search that's ready for AI. Fueled is focused on applying AI that measurably improves its clients' digital experiences, and ElasticPress plays an important role for content-centered products. Recent releases have introduced features like AI-powered semantic search (understands meaning, not just keywords) and AI-generated answers drawn from a site's own content. Today, these capabilities ship inside ElasticPress Labs, a companion plugin for technical teams, and are powered by an organization's preferred external AI model. And its team is already working on an easier-to-manage version inside the core product, with no third-party AI accounts to manage. One of several AI advances on its roadmap. Search that understands meaning asks far more of the underlying infrastructure than keyword matching ever did. That's where ElasticPress's modern architecture pays off: the same structured index that speeds up everyday search is ready to store embeddings and power vector search. Teams that adopt ElasticPress for stronger search today are laying the groundwork for the discovery experiences their visitors and customers will expect next. For developers, ElasticPress 2.5 has published an open source sample application that demonstrates what's possible, and provides a code reference for building similar experiences, right down to exposing search and answers as tools AI agents can call. It uses ElasticPress.io as a vector knowledge store built on the Nobel Prize's rich public laureate dataset. The sample's Ask AI experience answers plain-language questions with cited sources: ask which women have won the Physics prize, and it responds with Marie Curie and her fellow laureates, drawn directly from the indexed data. It can even reason across the full dataset, fielding questions like which country has produced the most Chemistry laureates. It's the difference between searching a database and speaking with an expert. Expanding ElasticPress beyond WordPress. The Pantheon partnership also points to increasing support for Elasticsearch-based search integrations and projects outside of WordPress. Its ElasticPress plugin is purpose-built for WordPress, connecting it to Elasticsearch, indexing a site's content, routing searches through that index, and adding new visitor-facing features that the index makes possible. On the other side is its optimized Elasticsearch infrastructure, operated by its team and tuned for content-rich websites, from secured search endpoints to the pipeline powering AI features. Its infrastructure's capabilities, now available with Pantheon, are not WordPress-specific. Pantheon supports customers on WordPress, Drupal, and Next.js; its infrastructure and experts can deliver custom search integrations for any of them, connecting the data source, structuring the index, generating embeddings, and shaping the search experience around the product's content model. In fact, the Nobel Prize code sample runs entirely outside WordPress, no plugin involved, talking directly to its search infrastructure. Bringing better search to more of the web. Its partnership with Pantheon puts stronger search, and the foundation for AI-powered discovery, within easier reach for every organization building on the platform, across WordPress and beyond. Fueled and Pantheon are hosting a webinar on July 22 at 2 p.m. ET to walk through the partnership and see ElasticPress capabilities in action.

Associated Press
Apr 14th, 2026
Pantheon launches managed Next.js, unifying CMS and modern frontends under one WebOps platform

Pantheon.io has launched managed Next.js support, enabling organisations to run WordPress, Drupal and Next.js sites under one platform. The WebOps platform provider aims to eliminate fragmented, multi-vendor technology stacks by unifying content management systems and modern frontends. The service offers unified Git workflows, automated CI/CD, secrets management and integrated caching through a global CDN. Pantheon's Content Publisher allows direct syncing from Google Docs and Microsoft Word to Next.js frontends without developer intervention. The platform uses contract-based pricing to eliminate bandwidth overages and per-invocation charges. Chief executive Sameer Kazi said the launch extends Pantheon's 15-year track record with open-source CMS to the fastest-growing framework on the open web, providing enterprise-scale orchestration and governance for content-driven Next.js sites.

CMSWire
Apr 14th, 2026
Pantheon launches Next.js GA, eyeing AI agents and the future of web infrastructure.

Pantheon launches Next.js GA, eyeing AI agents and the future of web infrastructure. April 14, 2026 Pantheon's Next.js hosting is now generally available - and the company is positioning the launch squarely at the AI agent-driven future of web infrastructure. The gist. * Now GA. Pantheon's Next.js hosting is now generally available for Gold tier customers and above, after months in private beta. * Unified platform play. Pantheon's pitch: run your Next.js frontend and WordPress or Drupal backend in one place, under one workflow system - no split support queues, no cross-host coordination headaches. * Timely launch. The announcement arrives as Vercel CEO Guillermo Rauch signals IPO readiness and declares web infrastructure has "no ceiling." Pantheon built its reputation on WordPress and Drupal. Now it wants a seat at the table for what comes next - and it's betting that table is being set by Next.js. The San Francisco-based managed hosting platform announced April 13 that Next.js hosting is now generally available, opening the capability to all customers at its Gold tier and above after months in private beta. According to company officials, this unified approach eliminates the operational friction of split hosting - such as syncing environments across two providers and managing separate support queues. Next.js ranked as the fourth-most popular web framework in the 2025 Stack Overflow Developer Survey. Organizations running production sites on it include Nike, Netflix, OpenAI, Ticketmaster and Marvel. Table of contents. Next.js creator prepares for IPO. The launch comes as Vercel - the company that created and maintains Next.js - has signaled it is preparing for a public market debut. "The total addressable market of infrastructure has now grown, and it simply has no ceiling," Vercel CEO Guillermo Rauch said at the HumanX conference. Pantheon is now positioning itself on its ability to run a Next.js frontend and a WordPress or Drupal CMS backend on the same platform, under the same workflow infrastructure. What Pantheon is shipping. The GA release includes a managed container runtime on Google Cloud Run, a global CDN, persistent caching with support for Incremental Static Regeneration (ISR), and full support for HTTP Streaming and Suspense boundaries. New sites default to Next.js 16. On the developer workflow side, Pantheon is extending its existing Git-based Dev/Test/Live model to Next.js. Every pull request spins up a live Multidev environment with a shareable URL. Builds trigger automatically from GitHub commits. Secrets management lives in the dashboard with per-environment overrides. Rollbacks are available through the Terminus CLI. Pricing follows Pantheon's standard site plan model: contract-based, no bandwidth overages, no per-invocation charges. For decoupled architectures, Pantheon recommends sizing the Next.js frontend plan for traffic and running the CMS backend on a smaller, lower-cost plan. The unified platform argument. Pantheon's central argument is one of consolidation. Running a Next.js frontend and a CMS backend on separate platforms introduces coordination overhead that compounds over time: keeping dev, staging and production environments synchronized across two hosts, managing deployment dependencies that can silently break a frontend when a content model changes, and dealing with split support queues when something goes wrong. For teams already running WordPress or Drupal on Pantheon, the company says the transition is incremental. Content teams keep the editorial tools they know. Engineers get the modern frontend stack they want. The CMS stays in place; Next.js improves what visitors see. "Pantheon's Next.js solution is reliably assisting us scale with confidence," said Joe Cady, Strategic Website Operations at SPS Commerce. "The support that they've proactively given us has been invaluable." GA Pantheon Next.js feature breakdown. The release bundles infrastructure, workflow and pricing features under one platform. | Capability | Description | | Managed container runtime | Runs on Google Cloud Run with horizontal scaling | | Incremental Static Regeneration | Cache revalidation by tag, time and path | | Multidev environments | Every pull request gets a live preview URL | | Predictable pricing | Contract-based; no bandwidth overages or per-invocation fees | | Anthropic MCP support | Structured data and Model Context Protocol integration | AI architecture and the Content Publisher angle. Beyond developer workflow, Pantheon is framing the Next.js launch as an AI-era architecture play. The company argues that headless, API-first sites with structured content and edge-cached responses are better suited for consumption by AI agents, LLM crawlers, and AI-powered search engines - the machine audience that increasingly shapes how people discover content on the web. Pantheon also cited support for Anthropic's Model Context Protocol (MCP) as part of what it describes as an AI-ready foundation. The release also highlights a pairing with Content Publisher, Pantheon's tool that connects Google Docs and Microsoft Word directly to a Next.js frontend. The integration lets content teams draft, preview and publish without logging into a CMS or opening a developer ticket - a pitch aimed squarely at marketing teams and media organizations that prioritize content velocity. Pantheon Next.js infrastructure and performance capabilities. This table outlines the core infrastructure features and corresponding performance benefits included in Pantheon's Next.js hosting environment. | Capability | Benefit | | Google Cloud Run Managed containers | Zero infra ops No servers to manage | | Global CDN Edge delivery worldwide | Fast everywhere Low latency for all users | | Persistent shared cache Tag · time · path revalidation | Fresh + fast Content stays current at speed | | Horizontal scaling Auto-scaled containers | Handles any traffic Scales up without thinking | | ISR + streaming Suspense boundaries | Instant page loads Progressive rendering | | Next.js 16 default Latest framework version | Modern by default No upgrade headaches | What it means for enterprise web teams. For CX and marketing practitioners evaluating hosting infrastructure, the Pantheon GA is less a technical story than an operational one. The value proposition is a single platform for frontend and backend: one support queue, one workflow system, one set of environment controls. For enterprise teams managing multi-site portfolios - universities, franchise brands, media companies - that consolidation can translate to meaningful reductions in coordination overhead and deployment risk. Notable news & distinguished data for tomorrow's c-suite. The larger backdrop is the infrastructure race Rauch described in San Francisco. Next.js ranked as the fourth most popular web framework in the 2025 Stack Overflow Developer Survey, and its production footprint spans Nike, Netflix, Hulu, OpenAI, and Ticketmaster, among others. As AI agents accelerate app creation and the volume of deployable software grows, the platforms positioned to host that output are playing for significant long-term share. Pantheon's Next.js GA is the company's bid for a piece of that market - with an enterprise wrapper. Recent Pantheon news. Pantheon released a public preview of Content Publisher on Sept. 16, 2025, enabling teams to publish content directly from Google Docs to websites running on Drupal, WordPress or Next.js in less than three minutes. The tool addresses a fundamental workflow disconnect - Pantheon's research found that 90% of writers work in Google Docs, MS Word and similar tools rather than CMS interfaces. The release included Google Vertex AI-powered metadata creation, and by February Pantheon had introduced a beta MCP server for the tool, allowing AI agents like Claude and ChatGPT to orchestrate content workflows. Pantheon's broader platform strategy has moved toward a unified WebOps vision spanning WordPress, Drupal and Next.js. In November 2025, the company opened a private beta for Next.js, and by March 2026 had made Next.js 16 the default for new site creation. Headless delivery requires operational design. Enterprise vendors have aligned more closely with React and Next.js through headless delivery models, starter kits and official integrations. While headless solves architectural problems, it does not automatically resolve operational ones. Organizations discover that decoupling the CMS is straightforward - operating headless at enterprise scale requires disciplined operational design. Organizations that separate platform operations from delivery execution maintain momentum, reduce risk and avoid the next re-platforming cycle. This architectural discipline becomes especially critical as organizations adopt digital experience platforms that must support evolving customer experience requirements. Learning Opportunities Pantheon background. Pantheon, founded in 2010, offers a WebOps platform integrating managed hosting, developer workflows, security and governance for Drupal, WordPress and Next.js sites. The company serves enterprises, higher education institutions and digital agencies requiring high-availability, scalable web properties. Have a tip to share with our editorial team? Drop us a line: [email protected] Dom Nicastro is editor-in-chief of CMSWire and an award-winning journalist with a passion for technology, customer experience and marketing. With more than 20 years of experience, he has written for various publications, like the Gloucester Daily Times and Boston Magazine. He has a proven track record of delivering high-quality, informative, and engaging content to his readers. Dom works tirelessly to stay up-to-date with the latest trends in the industry to provide readers with accurate, trustworthy information to help them make informed decisions. Connect with Dom Nicastro: Featured Research