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West Monroe

Digital consulting for business transformation

Senior ServiceNow Developer - SecOps/OT

Full-Time
$121.6k - $164.5k+ Annual bonus + Employee stock ownership program
Mid, Senior
Seattle, WA, USA+7 moreMore locations: Washington, DC, USA | San Francisco, CA, USA | Los Angeles, CA, USA | Dallas, TX, USA | Chicago, IL, USA | New York, NY, USA | Minneapolis, MN, USA
HybridTravel 25–50% required.
IT OperationsEnterprise Applications
No H1B Sponsorship

About the job

Requirements
  • At least 4 years of experience developing and configuring solutions on the ServiceNow platform.
  • Deep hands-on implementation experience in at least one specialty: ServiceNow Security Operations, including Security Incident Response, Vulnerability Response, and Threat Intelligence; or ServiceNow Operational Technology, including Operational Technology Manager/data modeling, OT Vulnerability Response, or OT Incident Management.
  • Working familiarity with the adjacent Security Operations or Operational Technology domain and the ability to collaborate with specialists across security, IT operations, and industrial operations.
  • Experience with CMDB configuration items and relationships, asset or CI data imports, reconciliation, CSDM concepts, and data-quality considerations that affect prioritization and workflow outcomes.
  • Experience designing integrations using IntegrationHub, REST/SOAP APIs, ETL, Service Graph Connectors, or related ServiceNow integration patterns.
  • Strong ServiceNow development skills, including JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
  • Experience leading technical workstreams or owning ServiceNow development deliverables through requirements, build, testing, migration, release, and documentation.
  • Ability to travel 25% to 50% and to work permanently in the United States without sponsorship.
  • A commitment to inclusion and diversity and openness to new ideas and perspectives.
Responsibilities
  • Lead ServiceNow Security Operations and Operational Technology development workstreams from requirements and technical design through configuration, testing, deployment, and documentation.
  • Design and configure Security Operations solutions such as Security Incident Response, Threat Intelligence, Vulnerability Response, Unified Security Exposure Management, Security Posture Control, and Configuration Compliance.
  • Integrate vulnerability scanners, SIEM and SOAR platforms, and other enterprise systems using Service Graph Connectors, IntegrationHub, and certified integrations where applicable.
  • Design and configure Operational Technology Manager, OT Vulnerability Response, OT Incident Management, Industrial Workspace, and related OT workflows.
  • Model OT devices, sites, equipment and production-process context, configuration items, and relationships using CMDB/CSDM patterns that support asset criticality, reporting, and remediation prioritization.
  • Configure and customize ServiceNow using JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
  • Own technical quality through design reviews, code and configuration reviews, testing, troubleshooting, release support, documentation, and proactive management of delivery risks.
  • Use AI and automation tools to accelerate analysis, improve delivery efficiency, and support high-quality client outcomes while applying sound judgment to validate outputs.
  • Mentor developers and consultants while building ServiceNow SecOps and OT technical capabilities across the practice.
  • Stay current on ServiceNow platform capabilities and contribute expertise to internal knowledge sharing, recruiting, and thought leadership.
Desired Qualifications
  • Hands-on ServiceNow delivery experience across both SecOps and OT, particularly where vulnerability or incident workflows cross IT and industrial environments.
  • Experience working with utilities, manufacturing, energy, transportation, life sciences, or other critical-infrastructure and asset-intensive environments.
  • ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or relevant Security Incident Response, Vulnerability Response, or Data Foundations implementation certifications.
  • Experience incorporating AI tools into day-to-day delivery workflows while assessing accuracy, security, bias, and output quality.

About the company

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West Monroe

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West Monroe provides digital consulting services that help organizations adopt technology-enabled operations across industries such as banking, healthcare, and technology. It uses multidisciplinary teams with industry knowledge and technical delivery skills to create and execute digital strategies, product engineering, cybersecurity, data analytics, and transformation programs. The firm differentiates itself by combining sector-specific expertise with practical delivery capabilities and by expanding its digital product engineering through the Verys acquisition. Its goal is to help mid-sized and large enterprises navigate digital change, improve efficiency, and create value through technology-enabled transformation.

Company Size

1,001-5,000

Company Stage

Seed

Total Funding

N/A

Headquarters

Seattle, Washington

Founded

2002

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Simplify Jobs

Simplify's Take

What believers are saying

  • September 16, 2026 Sitenna partnership strengthens utility modernization demand across grid and fiber programs.
  • June 30, 2026 AI Breakthrough award and Vault rankings improve recruiting and sales credibility.
  • Clonal's June 24, 2026 launch targets urgent enterprise modernization budgets and faster deployment cycles.

What critics are saying

  • WestMonroe.ai trains prospects to self-serve strategy, shrinking billable discovery work by 2027.
  • Clonal promises weeks-to-value; failed deployments damage credibility and stall product-led expansion.
  • Accenture, Deloitte, and boutique AI consultancies outscale West Monroe's talent model, pressuring margins.

What makes West Monroe unique

  • Clonal and WestMonroe.ai package consulting IP into repeatable software-like services.
  • West Monroe owns utility and AI delivery depth, supporting 20 of 25 U.S. investor-owned utilities.
  • Employee ownership and embedded implementation teams differentiate West Monroe from slide-deck strategy shops.

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Benefits

  • Parental leave
  • Medical coverage
  • Flexible PTO
  • 401(k) plan
  • Company stock purchase program
  • Flexible spending accounts
  • Pre-tax transportation benefits
  • Company-provided & supplemental life insurance
  • Perks & discounts program
  • Short-term & long-term disability insurance
  • Pet insurance
  • Travel bonus program

Company News

PR Newswire
Sep 16th, 2026
West Monroe and Sitenna team to accelerate utility infrastructure modernization.

West Monroe and Sitenna team to accelerate utility infrastructure modernization. Sep 16, 2026, 11:00 ET New collaboration helps utilities replace fragmented, manual infrastructure data with faster visibility and actionable insights across complex grid and network programs CHICAGO and ATLANTA, Sept. 16, 2026 /PRNewswire/ - West Monroe, an AI-native global consulting firm, and Sitenna, an infrastructure lifecycle management platform provider, today announced they are working together to help utilities accelerate complex grid, network and infrastructure programs. By combining West Monroe's deep utility and implementation expertise with Sitenna's infrastructure technology, the companies will help utilities reduce manual processes, gain faster visibility into project and asset data, and put that information to work sooner. The collaboration addresses a persistent challenge for utilities: critical infrastructure information can be fragmented across field teams, contractors, spreadsheets, emails and disconnected enterprise systems. That can leave teams spending significant time manually collecting, reconciling and reporting information simply to understand what is happening across their infrastructure portfolios. Sitenna's unified project and asset management platform enables field and project information to flow into a centralized, governed system of record, providing more timely visibility into assets, milestones, progress and potential bottlenecks. West Monroe will implement Sitenna within utility environments, integrate it with existing GIS, work management and enterprise systems, and provide the security, data, reporting and program expertise needed to turn that visibility into action. The result is utilities can spend less time assembling and reconciling infrastructure information and more time using it to identify issues sooner, make better-informed decisions and keep complex infrastructure programs moving. "The real opportunity here isn't simply collecting more data. It's shortening the distance between what's happening in the field and what utilities can do with that information," said Tim Valin, Senior Partner, Energy & Utilities at West Monroe. "Our clients are being asked to deliver more infrastructure, faster, while managing enormous complexity. Sitenna gives us another powerful tool to bring into those programs, while West Monroe provides the utility expertise and speed required to turn that technology into meaningful business and operational outcomes." West Monroe and Sitenna will support utility programs across a range of fast-growing infrastructure needs, including grid security and resilience, distributed energy resources, private LTE, and fiber buildouts. These capabilities are becoming increasingly important as utilities modernize the grid, respond to rising demand and prepare for new sources of load, including AI and data centers, while maintaining a lens on customer affordability. The agreement also addresses another source of friction: the time and complexity involved in introducing new technology into a utility environment. With an existing commercial agreement between West Monroe and Sitenna, the technology can be incorporated into West Monroe engagements without requiring clients to establish a separate contractual relationship with Sitenna. For utilities accustomed to lengthy procurement, technology, security and data reviews for new vendors, this structure can help shorten the path from identifying a need to putting a solution to work. Sitenna provides an integrated platform spanning site acquisition, project delivery, asset management and commercialization. Rather than replacing utilities' existing technology environments, the platform can connect with GIS, work management, finance and other enterprise systems. West Monroe will provide the implementation, integration and professional services around the technology. The relationship allows Sitenna to remain focused on its technology while West Monroe brings the industry capabilities required for complex utility environments. "West Monroe has supported clients through some of the most complex grid and network programs in the United States," said Daniel Campion, Sitenna CEO and Co-Founder. "We built Sitenna to give those teams a single system for the sites, projects, assets, agreements and equipment behind infrastructure programs. Combining that technology with West Monroe's expertise in utility technology, data and analytics, and project management gives the industry a faster path to putting infrastructure data to work, without adding another disconnected system or another layer of complexity." West Monroe has more than 400 professionals dedicated to the energy and utilities industry and works with leading utilities across the United States on grid modernization, operational resilience and major infrastructure programs. In 2026, West Monroe was named a Top Energy Consulting Firm by Vault and Overall AI Consulting Firm of the Year in the 2026 AI Breakthrough Awards. About West Monroe West Monroe is an AI-native global consulting firm built for today's pace of change. We combine deep industry expertise with modern technology and business transformation capabilities to help organizations move faster and deliver measurable impact with speed to value and certainty of results through execution excellence. We don't just talk about what's possible - we apply AI and technology where it matters most, pairing strategic insights with hands-on execution to help clients move from strategy to results, faster. Clients tell us we show up differently. Our employee ownership model fuels an all-in approach grounded in practical execution, measurable impact, and lasting partnership. That commitment has earned recognition from Forbes and Business Insider and made West Monroe one of only 22 companies recognized worldwide for building high-quality careers. See what's possible at westmonroe.com. About Sitenna Sitenna is an infrastructure lifecycle software platform used by operators, developers and infrastructure service providers to manage site acquisition, project delivery, asset management and commercialization in one system of record. It supports telecom, utility, energy, fiber, EV charging, battery storage and public sector infrastructure without custom re-engineering. Sitenna is backed by Y Combinator, Samsung Next, Merus Capital and Rebel Fund. Get faster asset data confidence with sitenna.com Media Contacts West Monroe: Christina Galoozis, Director, Communications & Public Relations [email protected] 847-302-1762 SOURCE West Monroe

FF News
Jul 14th, 2026
Clearlake Capital partners with Databricks and West Monroe to revolutionize ai-enabled investing.

Clearlake Capital partners with Databricks and West Monroe to revolutionize ai-enabled investing. Quick summary. Clearlake Capital has partnered with Databricks and West Monroe to launch a sophisticated AI-enabled investing platform. By integrating the Databricks Data Intelligence Platform with West Monroe's technical expertise, Clearlake aims to optimize the entire investment lifecycle - from deal origination to portfolio value creation - using advanced data analytics and scalable AI solutions. Machine Learning & Artificial Intelligence How does ai-enabled investing transform Private Equity? AI-enabled investing allows firms to synthesize massive volumes of fragmented data into actionable intelligence. Clearlake is utilizing this partnership to bridge the gap between proprietary investment data and operational execution. By creating a secure, scalable environment, the firm can now automate deal origination workflows and enhance due diligence accuracy. This shift moves data from a passive reporting asset to an active operating capability that drives alpha. * Accelerated Due Diligence: Rapidly processing financial and operational data to identify risks and opportunities. * Enhanced Productivity: Automating routine fund operations to allow investment professionals to focus on high-value strategy. * Scalable AI Infrastructure: Building a foundation that supports enterprise-wide adoption of machine learning models. What results can portfolio companies expect? The collaboration extends beyond Clearlake's internal operations to its broader portfolio through the Clearlake AI Labs initiative. Management teams will gain access to modern data infrastructure and practical AI solutions designed to improve customer engagement and operational efficiency. West Monroe, a Databricks Gold Partner, provides the implementation expertise to deploy these "lakehouse" platforms in just weeks rather than months, ensuring rapid value creation. * Modern Data Foundations: Transitioning legacy systems to AI-ready cloud environments. * Measurable Business Outcomes: Focusing on high-impact use cases that directly affect the bottom line. * Durable Competitive Advantage: Helping companies stay ahead of industry disruption through predictive analytics. "The next generation of private equity value creation will be defined by firms that can connect investment thesis, diligence insights, operational data, and AI-enabled execution," said Keith Campbell, Global Mergers & Acquisitions and Private Equity Lead at West Monroe. How does this partnership enhance the O.P.S.(R) framework? Clearlake's proprietary O.P.S.(R)(Operations, People, Strategy) framework is being supercharged by integrating Databricks' technical capabilities. This ensures that investment process optimization is backed by real-time data rather than historical snapshots. By pairing cutting-edge technology with deep operational support, Clearlake is positioning itself as the "investment firm of the future," where AI-enabled investing is the standard for portfolio monitoring and exit strategy. Ff news take: This move by Clearlake Capital definitely moves the needle for the private equity sector. While many firms talk about AI, Clearlake is building a structural AI-enabled investing engine by partnering with heavyweights like Databricks. By treating data as a core operating capability rather than a back-office function, they are setting a new benchmark for how alternative asset managers can drive portfolio value creation in an increasingly digital economy. Featured speakers.

Consulting.us
Jul 10th, 2026
AI is a positive for consulting, but West Monroe's free tool still worries me.

AI is a positive for consulting, but West Monroe's free tool still worries me. 10 July 2026 Consulting.us AI will have a positive impact on the consulting industry, but giving away free AI-produced work is the wrong approach. It risks undermining and eroding consultants' true value, crowding out the tangible, long-term support they are known for with mass-produced, surface-level strategy documents, writes Sam Shar, CEO of enterprise digital transformation firm Trend-Setters Consulting. West Monroe, a top-50 consulting firm, has started handing out AI-produced strategy documents for free. I'm a strong believer in the power of AI to improve outcomes and results in consulting, but this is sending all the wrong messages to clients. And unless we reverse course, I think the whole industry could face a wave of deep client churn. West Monroe's new AI-powered platform sounds interesting. It lets CEOs and business decision-makers explore complex business questions by drawing on the firm's best practice, experience, and expertise. The idea: a CEO receives an initial report for free, then gets in contact if they want to engage the firm for further work. But the risk is that this accidentally undermines the client's perception of consulting and, more importantly, how it fits into their business. In fact, I can imagine a CEO using West Monroe's tool, liking its outputs, and starting to think: "Well, this is great. This makes consulting look very easy, and I'll just need this in future, not the consulting firm behind it." In other words, it risks positioning consulting, in the eyes of the end client, as little more than devising strategies, arguing for them persuasively, and packaging them into a tidy PowerPoint deck. But to my mind, that was never where the value sat. The real value has always come from being willing to hold people accountable for hard outputs, results, and KPIs. What separates good consulting from the rest, then, is the ability to move the dial: to deliver genuine commercial value, whether by cutting costs or opening new markets to grow revenue. As an industry, we need to do more than produce high-minded, clever strategies that never translate into measurable gains for the client. In practice, that usually means getting consultants embedded inside a client's company, so they can see the problems and challenges directly and, ultimately, ensure any new strategy or tech actually translates into results. I suppose this is the flip side of being focused on results: if you're serious about delivering them, you need people on the ground in the business to do it. This, then, taken together, shines an interesting light on why I think the West Monroe announcement is so dangerous. Through all the flashy marketing and press coverage, it risks positioning consulting as a "blue-sky thinking" strategic exercise, usually cashed out as a long, interesting PowerPoint presentation, rather than working alongside your client, shoulder-to-shoulder to deliver hard results on the front line. And it's all downhill from there: clients are offered AI tools for free to come up with strategies, clients start to think this is what high-quality consulting feels and looks like, and clients start to question the value of having actual, high-value consultancies on their books. Cue high levels of client churn. Now, I'm firmly of the view that AI can do a lot of that strategic thinking and be a powerful tool for consultancies to draw on. But if we let consulting be positioned that way in the client's mind, we shouldn't be surprised when the pointed questions follow: why would I ever use a consulting firm if AI can just do all this for us? And they'd be right to ask. The real irony is that this same example could, instead, show clients what AI could never do: take ownership of KPIs, work alongside clients to execute on difficult transitions, embed talented people in their businesses to own delivery, and ultimately drive strong outcomes that get businesses from A to B. We know this is what clients want from their consultants, because the market trends bear it out. Today, McKinsey is under pressure from clients to tie fees to outcomes rather than advice alone - and that share appears to climb every year. Clients are increasingly demanding real, tangible results, not strategies in isolation. Now, don't get me wrong. I know West Monroe is being savvy here. The idea is that after the decision-maker has used the AI tool and explored a strategy, they'll hopefully engage the firm to implement it. But that still doesn't get around the fundamental problem: we're positioning consulting solely as strategic thinking, and then offering AI to do exactly that. So what's the solution? Part of me is reticent about giving this kind of knowledge away for free at all, though I appreciate the marketing logic. But that's not really the fix. The real answer is to position consulting as a discipline of action-focused execution - turning strategy into results. That's the one thing AI can never do, and I worry West Monroe's latest stunt plays straight into the opposite perception.

West Monroe
Jun 30th, 2026
West Monroe named "Overall AI Consulting Firm of the Year" in 2026 Artificial Intelligence Breakthrough Awards program.

West Monroe named "Overall AI Consulting Firm of the Year" in 2026 Artificial Intelligence Breakthrough Awards program. Recognition underscores West Monroe's position as a market leader redefining consulting for the AI era through AI-native delivery and execution CHICAGO - June 30, 2026 - West Monroe, an AI-native global consulting firm, today announced it has been named "Overall AI Consulting Firm of the Year" in the 2026 Artificial Intelligence Breakthrough Awards program. The designation is a culmination of West Monroe's recent investments and innovations to become an AI-native firm, including the launch of WestMonroe.ai, its public platform of AI-powered strategy agents; Clonal(TM), its operational intelligence platform; and an internal AI Store where employees can access 450+ AI solutions. As AI reshapes work across every industry and expectations of professional services partners continue to evolve, West Monroe has transformed itself into an AI-native firm - embedding AI into how it works, delivers, and makes decisions - so it can help clients move faster, learn faster, and create value with greater confidence based on firsthand experience. "We're honored to be recognized by AI Breakthrough as Overall AI Consulting Firm of the Year, especially at a moment when AI is fundamentally reshaping both business and consulting. This award reflects the intentional investments we've made in reimagining consulting through an AI-native lens, experience that directly translates to client advisory and delivery," said Bret Greenstein, Chief AI Officer at West Monroe. The firms that create the most value in the AI era will be those that have transformed their own organizations and can bring that firsthand experience to clients. That's why West Monroe has consistently raised the bar for ourselves, embedding AI across how West Monroe operate, and transforming how West Monroe work so West Monroe can advise from a position of real-world execution, not just theory. Bret Greenstein Chief AI Officer at West Monroe West Monroe has spent the last several years integrating AI into its strategy, delivery, workforce, and operations. These investments and achievements have already earned the firm significant recognition in 2026, including the only Gold Stevie(R) Award for AI-Driven Culture of Innovation across all companies, a Bronze Stevie(R) Award for Chief AI Officer of the Year awarded to Bret Greenstein, a Top Management Consulting Firm of the Year by Forbes in the highly sought after Artificial Intelligence category. "West Monroe possesses everything you need under one roof and puts it into practice," said Steve Johansson, Managing Director at AI Breakthrough. "AI capabilities are evolving weekly and delays quickly erode value. However, companies are realizing that AI transformation is more than deploying LLM tooling or giving employees access to the latest frontier models and a workflow tool. West Monroe is redefining what it means to be an AI services provider, integrating strategy, implementation, workforce enablement, and governance into a single delivery model to enable teams to move at speed and deliver real business impact. Clients benefit from solutions that are proven in practice, not just designed in theory." For nearly a decade, the AI Breakthrough Awards have recognized important advancements in artificial intelligence across categories including agentic AI, generative AI, computer vision, AIOps, robotics, natural language processing, and industry-specific AI applications. AI Breakthrough is a leading market intelligence organization that recognizes the top companies, technologies, and products in the global artificial intelligence market, and received more than 5,000 nominations from over 20 countries across its 2026 awards program. Winners in this year's program included market leaders such as NVIDIA, Snowflake, Dell Technologies, HP, and Qualcomm. About West Monroe. West Monroe is an AI-native global consulting firm built for today's pace of change. West Monroe combine deep industry expertise with modern technology and business transformation capabilities to help organizations move faster and deliver measurable impact with speed to value and certainty of results through execution excellence. West Monroe don't just talk about what's possible - West Monroe apply AI and technology where it matters most, pairing strategic insights with hands-on execution to help clients move from strategy to results, faster. Clients tell West Monroe West Monroe show up differently. Its employee ownership model fuels an all-in approach grounded in practical execution, measurable impact, and lasting partnership. That commitment has earned recognition from Forbes and Business Insider and made West Monroe one of only 22 companies recognized worldwide for building high-quality careers. Media inquiries. Christina Galoozis Director, Communications & Public Relations 847-302-1762 Shira Cohen Manager, Public Relations 443-841-6879

PR Newswire
Jun 24th, 2026
West Monroe unveils Clonal™ platform to compress enterprise modernisation from years into weeks

West Monroe, an AI-native global consulting firm, has launched Clonal, an operational intelligence platform that transforms fragmented operations into real-time business execution. The platform creates a live operations model across systems, workflows and teams, enabling organisations to detect issues earlier and coordinate responses faster. Unlike traditional enterprise platforms that stop at generating insights, Clonal operationalises decision-making across the business. It connects fragmented systems into a shared, real-time view, embeds intelligence into workflows, and runs in customers' own environments without requiring system replacement. The platform can deploy in days and deliver profit-and-loss impact within weeks. West Monroe plans to triple the size of its Clonal team by the end of 2026 to meet growing client demand.