Brand Hotel Openings & Transitions Specialist

You will play a pivotal role in bringing new and transitioning hotels across Asia Pacific (APAC) into the Hilton portfolio. As part of the APAC Brand team, you will coordinate a smooth, efficient onboarding journey and strengthen the tools, processes, and reporting that support hotel openings. You will partner with regional and enterprise teams to help every hotel deliver its brand promise and build a strong foundation for long-term success.

In this highly collaborative role, you will guide hotel leaders through onboarding and system set-up and introduce hotel teams to Hilton’s tools and resources. You will help new and pre-opening hotels prepare to maximise revenue, strengthen guest loyalty, meet brand standards, and activate key brand initiatives from day one.

Working directly with hotel and regional leadership teams, you will coordinate mandatory brand-opening processes, track workflows and drive timely completion of critical tasks. Your support will help hotels achieve system, guest, and commercial readiness by their targeted opening dates.

You will collaborate with Enterprise Commercial Services, Distribution Services, and above-property teams, including Technical Services, management company opening teams and Brand colleagues. Together, you will connect each hotel with the right expertise, resources, and initiatives for its market.

You will also help shape how we support future openings by keeping pre-opening materials current, creating new resources where needed and championing the Hotel Openings and Transitions tool for the Brand team. Working with regional and global colleagues, you will improve the tool’s content and workflows to deliver a best-in-class hotel opening experience. You will also develop and enhance reporting, turning task and workflow data into insights that connect opening readiness with hotel performance.

Your portfolio will span hotel assignments across the APAC, offering broad exposure to diverse markets, brands and hotel opening and transition journeys.

Approximately 50% of your time will focus on tools, reporting, content, and process improvement, with the remaining 50% dedicated to supporting hotel pre-opening and transition activities.

WHY YOU’LL BE A GREAT FIT

You have these minimum qualifications:

• At least 2 years of hotel industry or comparable experience in a mid-management or supervisory-level position

• Fluency in written and spoken English, with business-level proficiency in at least one other Asian language

• A strong service mindset, responding promptly, following through reliably and keeping the needs of hotel teams and internal customers at the centre of your work

• The ability to manage competing priorities, use your time effectively and meet deadlines. You spot issues early, explore solutions and know when to draw on the Opening team for support

• Confidence using Salesforce and Microsoft tools, including Power BI, to maintain content, improve workflows and build meaningful reports

• Clear, thoughtful communication skills, with the ability to ask the right questions, present options and recommendations, and express ideas concisely in writing and conversation

• The ability to create compelling presentations and improve materials for clarity, relevance, and impact

• Strong interpersonal skills that build trust, strengthen partnerships and motivate others to act, alongside an inclusive approach to working across different cultures, markets, and perspectives

It would be useful if you have:

• Familiarity with Hilton enterprise tools such as OnQ PIM, BOSS, Identity Management, Content Gateway, and Salesforce

• College degree, or an equivalent combination of education and relevant work experience

• Experience using digital content tools such as Synthesia and Turtl

HOW YOU WILL MAKE AN IMPACT

Your role is important, and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like: 

• Proactively advise and support hotel pre-opening teams, serving as the link between hotel opening teams and Hilton’s enterprise and regional teams. Coordinate tasks, documents and initial set-up activities across Hilton’s Openings and Transitions tools, Commercial teams, Global Distribution teams, Hilton Reservations and Hilton Honors

• Collect, verify, and submit information from hotel and above-property teams to build accurate, reliable hotel profiles for activation across Hilton systems

• Lead regular hotel calls, contribute to regional meetings, and help coordinate engaging remote pre-opening webinars

• Respond to onboarding, maintenance, commercial and distribution requests, and help resolve escalations promptly and thoughtfully

• Review and audit opening and transition processes, identify opportunities to simplify work, and recommend practical improvements, including automation and AI where feasible

• Champion the Openings and Transitions tool, content, and reporting champion for the team. Monitor workflows and timelines, assess team and hotel task performance, develop reports in Salesforce and Power BI, maintain tool content, and manage clear, timely hotel communications and reporting

• Support the communication and implementation of Brand programmes, procedures, processes, policies, and initiatives, and help ensure compliance

• Travel occasionally to conduct onsite hotel pre-opening Brand meetings and orientations