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Buzz Solutions

AI-powered analytics for utility infrastructure

Head of Customer Success

Full-TimePosted on 9/29/2026
No salary listed
Expert
Remote in USA
RemoteMust be in the Southeast region of the U.S.
No H1B Sponsorship

About the job

Requirements
  • At least 8 years of experience in a SaaS Customer Success role.
  • Experience leading or managing a Customer Success team, whether as a formal people manager, team lead, or senior Customer Success Manager who mentored and set direction for others.
  • Experience building processes from scratch, including internal and external onboarding frameworks, health scoring, quarterly business review cadences, escalation paths, and playbooks.
  • Direct experience in the electric utility industry, or experience selling and supporting technology into utilities, with working familiarity with transmission and distribution operations, asset inspection and maintenance, vegetation management, wildfire mitigation, or utility procurement and capital planning cycles.
  • Ability to articulate complex technical concepts clearly to field and executive audiences.
  • Ability to discuss artificial intelligence and computer vision concepts with technical customers, including model performance, false positives and negatives, and confidence thresholds, and set accurate expectations.
  • Strong problem-solving skills and ability to understand client needs and provide tailored solutions.
  • Self-motivation and goal orientation, with a track record of driving customer outcomes.
  • Experience working in Salesforce and other enterprise-level systems.
  • Ability to work collaboratively across internal teams and contribute to a positive team environment.
  • Must be located in the Southeast region of the United States.
  • United States work authorization is required; the company does not provide visa sponsorship.
Responsibilities
  • Own the end-to-end post-sale customer experience as the primary point of contact for electric utility customers and partners.
  • Drive customer engagement with the platform and ensure customers realize ongoing return on investment that supports renewal and long-term retention.
  • Identify expansion opportunities, including new use cases, additional circuits or regions, and expanded inspection volume, using product adoption, usage data, and customer outcomes; partner with Sales to develop these opportunities, while Sales owns closing them.
  • Advocate for customers and their needs internally to influence product direction and roadmap priorities.
  • Identify at-risk customers who are not achieving their desired outcomes and lead efforts to get them back on track.
  • Organize training sessions, product deep dives, and enablement efforts to help customers use the platform effectively.
  • Maintain accurate account health, engagement, and adoption data in Salesforce and broader customer success tools.
  • Build and document the processes, playbooks, and success metrics that the Customer Success function will scale on, and help set the standard for the growing team.
  • Ramp up on the platform and artificial-intelligence-based inspection workflows, and build relationships with every account in the assigned book.
  • Run a consistent quarterly business review and executive check-in cadence, with documented success metrics and return on investment for each customer's inspection program.
  • Establish a repeatable onboarding and enablement playbook that shortens time-to-value for new utility customers.
  • Support strong retention and renewal, provide Sales with a healthy pipeline of expansion opportunities, document customer-driven product priorities, and develop a point of view on how the Customer Success function should be structured and staffed.
  • As the customer base expands, take full leadership of the Customer Success team, set strategy, build team processes and playbooks, and hire and develop Customer Success Managers.
Desired Qualifications
  • Experience at an early-stage or venture-funded startup, particularly as an early member of a Customer Success function.
  • Background in artificial intelligence, machine learning, or geospatial or imagery-based software products.
  • Experience converting pilots and proofs of concept into production, enterprise-wide deployments.
  • Experience hiring, onboarding, and developing Customer Success Managers as a team scales.

About the company

Buzz Solutions provides AI-powered analytics for utility companies to monitor and maintain electrical infrastructure. Its products PowerAI and PowerGUARD analyze visual data from inspections (including cameras, drones, and sensors) to detect faults, assess asset condition, and improve substation security. The software works as a SaaS platform: it ingests imagery and sensor data, runs anomaly detection and fault-detection models, and presents insights, dashboards, and alerts to customers for proactive maintenance and risk reduction. Buzz Solutions differentiates itself through a focus on visual data processing and proactive anomaly detection across both manned and unmanned substations, offering a subscription and service-based model that aligns with utility needs. The company's goal is to increase reliability and safety of energy infrastructure while lowering the risk of wildfires, outages, and costly shutdowns for utility operators.

Company Size

51-200

Company Stage

Series A

Total Funding

$29.6M

Headquarters

Palo Alto, California

Founded

2017

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Simplify's Take

What believers are saying

  • August 4, 2026 Series A raised $20 million from S3 Ventures.
  • Management reported 400% revenue growth and nine new utility customers by January 2026.
  • Dominion Energy, AEP, NYPA, and Southern California Edison anchor deployments.

What critics are saying

  • eSmart Systems, AiDash, and Cyberhawk crowd the same utility inspection budget.
  • Utilities replace Buzz with in-house models after 2026 vendor pilots.
  • Revenue concentration crushes Buzz Solutions if wildfire-prevention contracts slip in 2027.

What makes Buzz Solutions unique

  • PowerAI ingests drone, helicopter, ground, and fixed-camera imagery for grid defects in seconds.
  • Buzz Solutions added Esri ArcGIS and Skydio Cloud integrations in 2025.
  • June 2026 HearstLab grant validated solar inspections beyond transmission, distribution, and substations.

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Benefits

Health Insurance

401(k) Retirement Plan

Remote Work Options

Paid Vacation

Flexible Work Hours

Office/Hybrid not specified

Wellness Program

Mental Health Support

Conference Attendance Budget

Professional Development Budget

Stock Options

Company Equity

Phone/Internet Stipend

Home Office Stipend

Travel Benefits

Gym Membership

Adoption Assistance

Family Planning Benefits

Fertility Treatment Support

Childcare Support

Parental Leave

Paid Holidays

Sabbatical Leave

Growth & Insights and Company News

Headcount

6 month growth

↓ -5%

1 year growth

↓ -5%

2 year growth

↓ -1%
The SaaS News
Aug 5th, 2026
Buzz Solutions raises $20M Series A.

Buzz Solutions raises $20M Series A. Buzz Solutions raises $20M Series A led by S3 Ventures to scale its AI-powered visual inspection platform for electric grid infrastructure. Updated August 05, 2026 Buzz Solutions, based in Palo Alto, California, is an AI software company providing grid intelligence and visual inspection platforms. The company has successfully closed an oversubscribed $20 million Series A funding round to accelerate its growth and support the modernization of power infrastructure. Investors. The funding round was led by S3 Ventures. Additional participating investors include GoPoint Ventures, HearstLab, and Blackhorn Ventures. Buzz Solutions use of funds. The company plans to use the capital to accelerate product innovation, expand its go-to-market organization, and deepen customer deployments across its utility client base. About Buzz Solutions. Founded in 2017, Buzz Solutions was co-founded by CEO Kaitlyn Albertoli and CTO Vikhyat Chaudhry. The company provides the PowerAI platform, an intelligent visual inspection and orchestration layer that helps utilities analyze and manage the health of critical physical assets across transmission, distribution, and solar networks. Funding details. Company: Buzz Solutions Raised: $20M Round: Series A Funding Date: August 4, 2026 Lead Investor: S3 Ventures Additional Investors: GoPoint Ventures, HearstLab, Blackhorn Ventures Company Website: https://www.buzzsolutions.co Software Category: AI/Energy Technology Source: https://www.einpresswire.com/article/931479649/buzz-solutions-raises-20-million-series-a-led-by-s3-ventures-to-power-the-next-generation-of-grid-intelligence Updated August 05, 2026

FinSMEs
Aug 4th, 2026
Buzz Solutions raises $20M in Series A funding.

Buzz Solutions raises $20M in Series A funding. August 4, 2026 Buzz Solutions, Palo Alto, CA-based AI software company that enables a smart, stable, and resilient energy infrastructure, closed a $20m Series A funding round. The round was led by S3 Ventures, with follow-on participation from GoPoint Ventures and existing investors HearstLab and Blackhorn Ventures. The company intends to use the funds to use the funds to accelerate product innovation, expand go-to-market organization, and deepen customer deployments. Led by Kaitlyn Albertoli, CEO and Co-Founder, and Vikhyat Chaudhry, CTO and Co-founder, Buzz Solutions is an AI software company helping utilities modernize the electric grid through intelligent visual infrastructure management. Its PowerAI platform transforms inspection imagery into actionable asset intelligence across transmission, distribution, substations and utility-scale solar, enabling utilities to improve reliability, reduce infrastructure risk and optimize maintenance at scale. The company works with utilities across North America including Dominion Energy, American Electric Power, the New York Power Authority, and others. Don't just read the news. Own the data. Stop manually tracking deals. Access this round and over 100 others this week - in our structured Master Database (XML) + Weekly Intelligence PDF. [Access FinSMEs Intelligence Hub] 03/08/2026

Associated Press
Aug 4th, 2026
Buzz Solutions raises $20M Series A led by S3 Ventures to power AI-driven grid intelligence

Buzz Solutions has raised $20 million in Series A funding led by S3 Ventures, with participation from GoPoint Ventures, HearstLab, and Blackhorn Ventures. The Palo Alto-based company provides AI-powered visual inspection software for utility infrastructure. The company's PowerAI platform analyses inspection imagery to help utilities manage transmission, distribution, substations, and utility-scale solar assets. Buzz Solutions has tripled its customer count and grown revenue by 400% over the past year. Its clients include Dominion Energy, American Electric Power, and the New York Power Authority. The funding will support product development and expansion as utilities face increasing pressure from AI data centres, renewable energy integration, and ageing infrastructure. The company built its AI models using a proprietary dataset covering hundreds of thousands of physical assets across North America's power grid.

Associated Press
Jun 11th, 2026
Buzz Solutions wins $100K HearstLab grant to expand AI-powered solar inspection platform

Buzz Solutions has won $100,000 in equity-free funding from HearstLab's 2026 AI Pitch & Showcase to expand its visual intelligence capabilities for utility-scale solar inspections. The Palo Alto-based AI software company will use the grant to enhance PowerAI, its platform for managing and analysing visual inspection data across energy infrastructure. The expanded solar capabilities will help utilities analyse RGB and thermal imagery to detect anomalies across large-scale solar assets, including panels, connectors, combiner boxes and inverters. PowerAI integrates inspection insights into GIS and asset management systems, enabling utilities to move from manual review to proactive maintenance. The competition, held during NY TECH WEEK, featured five AI companies presenting 90-day plans to address customer needs and unlock growth opportunities.

Affinity Group Publishing
Jun 11th, 2026
Buzz Solutions wins $100,000 HearstLab grant to expand visual intelligence for utility-scale solar inspections.

Buzz Solutions wins $100,000 HearstLab grant to expand visual intelligence for utility-scale solar inspections. Equity-free funding will advance PowerAI's solar capabilities and reinforce Buzz Solutions' role as a trusted inspection platform for energy infrastructure Buzz Solutions is exactly the kind of company Energy News hoped to spotlight through the AI Pitch & Showcase: a strong team using AI to solve a real operational challenge in a large and growing market." - Lisa Burton, Vice President of HearstLab PALO ALTO, CA, UNITED STATES, June 11, 2026 / EINPresswire.com / - Buzz Solutions, an AI software company that enables a smart, stable, and resilient energy infrastructure, today announced it has been selected as the winner of HearstLab's 2026 AI Pitch & Showcase, earning $100,000 in equity-free grant funding to expand the company's visual intelligence capabilities for utility-scale solar inspections. The pitch competition, held during NY TECH WEEK by a16z, brought together five AI companies from HearstLab's portfolio to present 90-day plans for new AI features or enhancements designed to address customer needs, strengthen competitive differentiation and unlock new growth opportunities. Buzz Solutions was selected as the winner for its plan to expand its asset analytics and Visual AI platform from grid transmission and distribution infrastructure into utility-scale solar. The grant funding will support the continued development of Buzz Solutions' solar inspection capabilities within PowerAI, the company's AI-powered platform for managing, analyzing and reporting visual inspection data across critical energy infrastructure. The expanded solar capabilities help utilities and operators analyze RGB and thermal imagery, detect anomalies which degrade performance and prioritize maintenance across large-scale solar assets. "Winning this grant is an honor and a meaningful validation of our team's work to help utilities modernize inspections with practical, field-ready technology," said Kaitlyn Albertoli, CEO and Co-Founder of Buzz Solutions. "We are grateful to the HearstLab team for the opportunity to participate and the judges for recognizing the potential to extend PowerAI into one of the fastest-growing areas of energy infrastructure." As renewable generation becomes a more central part of grid operations, utilities are facing new asset management challenges. Utility-scale solar sites can span hundreds of acres and include millions of panels, requiring vast volumes of inspection imagery that are difficult to review manually. Buzz Solutions' expanded solar capabilities are designed to help teams identify thermal anomalies across PV panels, connectors, combiner boxes and inverters and visual issues such as cracked panels, damaged cells, soiling and vegetation encroachment. By mapping inspection insights into GIS, asset management and maintenance systems, PowerAI helps utilities move from manual image review to proactive, data-driven maintenance. The platform supports geospatial asset mapping, automated analysis of inspection imagery and actionable reporting, enabling teams to identify issues faster, prioritize repairs and improve asset performance. "Buzz Solutions is exactly the kind of company we hoped to spotlight through the AI Pitch & Showcase: a strong team using AI to solve a real operational challenge in a large and growing market," said Lisa Burton, Vice President of HearstLab. "Their plan to extend PowerAI into utility-scale solar is practical, commercially relevant and deeply aligned with where critical infrastructure is headed. We're excited to support Kaitlyn, Vikhyat and the Buzz team as they bring these capabilities to more utilities and energy operators." Vikhyat Chaudhry, CTO and Co-Founder of Buzz Solutions adds, "PowerAI helps reduce complexity by mapping assets to GIS, automating identification of anomalies and integrating results into the systems utilities already use." PowerAI is purpose-built for utility workflows, helping teams centralize inspection data, improve human-in-the-loop review and integrate insights with existing GIS, asset management and work order systems. By extending these capabilities to solar assets, Buzz Solutions is giving utilities a common way to manage inspection data across critical infrastructure types, improving operational efficiency and consistency. About Buzz Solutions Buzz Solutions safeguards the world's energy infrastructure with an AI-powered predictive analytics platform for visual infrastructure inspections. The company enables field teams to prioritize and perform maintenance in a timely manner, reducing the likelihood of wildfires, forced shutdowns, and power outages resulting from failed grid infrastructure. Buzz also enables utilities to monitor substation infrastructure for security, safety, and high-energy events. Buzz works with several large utilities across North America, including the New York Power Authority and Southern California Edison. The company is backed by GoPoint Ventures, Blackhorn Ventures, and MaC Venture Capital. Buzz was established and is headquartered in Palo Alto, California. For more information, visit www.buzzsolutions.co or follow Buzz Solutions on LinkedIn. Peter Moran Indicate Media +1 347-880-2895 email Energy News here Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Energy News do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.