Waitress

Job Location:

Desert Islands Resort & Spa by Anantara



Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

The Waitress is responsible for delivering prompt, professional, and courteous food and beverage service to guests while ensuring an exceptional dining experience. As a Hospitality Ambassador, the role contributes to guest satisfaction by providing efficient service, maintaining service standards, and promoting the hotel's facilities and offerings. The position works closely with colleagues across all departments to ensure smooth operations and the highest quality of guest service

Key Responsibilities

• Provide professional, friendly, and efficient food and beverage service to guests at all times.
• Work collaboratively with colleagues across departments to ensure smooth and timely service delivery.
• Adhere to all hotel policies, procedures, grooming standards, and service standards.
• Maintain comprehensive knowledge of hotel facilities, services, and menus to assist guests effectively.
• Accurately take orders and operate the Point-of-Sale (POS) system in accordance with established procedures.
• Maintain assigned workstations and service areas in accordance with hotel standards.
• Ensure compliance with health, safety, and security procedures at all times.
• Protect guest privacy and confidentiality when entering guest rooms and delivering room service.
• Participate actively in training and development programs to enhance service quality and professional skills.
• Support operational requirements and carry out additional duties assigned by management to achieve guest satisfaction.

Qualifications & Experience

• High School Diploma or equivalent qualification preferred.
• Previous experience in Food & Beverage service, hospitality, restaurant, or hotel operations is an advantage.
• Good communication and interpersonal skills with a guest-focused approach.
• Ability to work effectively in a team environment and under pressure.
• Basic knowledge of food and beverage service standards and procedures.
• Ability to learn and operate Point-of-Sale (POS) systems.
• Strong customer service orientation with a professional appearance and attitude.
• Good command of spoken and written English; additional languages are an advantage.
• Positive attitude, attention to detail, reliability, and willingness to learn.
• Willingness to work in a remote island location and adapt to a multicultural hospitality environment.

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