Community Specialist

Summary

The people here at Apple don’t just create products — they make the kind of wonder that’s revolutionised entire industries. Diversity of ideas encourages innovation that runs through everything we do, from unique technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The role aims to grow the Apple product and services in our partner stores. You will be held accountable for performance by providing excellent customer service, conducting product demonstrations to customers, and training the partner’s staff while ensuring all our merchandising standards are met. We encourage our partner staff through our forward-thinking style, love for technology, and passion for Apple every single day. You are a salesperson, leader and influencer within one or a number of multi-branded retail partner stores.

Minimum Qualifications

For full-timers, you should have availability to work on a regular schedule of Wednesday to Sundays (inclusive of both Saturday and Sunday) at our partner stores, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. For part-timers, the same while being scheduled from Thursday to Sundays (inclusive of both Saturday and Sunday)

Preferred Qualifications

See the world in the eyes of the customers and partners by deeply understanding their business needs, challenges, and concerns. Believe that communication is critical to success. You actively listen and discuss the possibilities with customers and teammates alike. Quick on your feet and connect and influence the right people inside and outside of Apple; you are trusted and comfortable in challenging situations. Apple does not cut corners in products or business. You bring the highest integrity, honesty, and accountability in all you do daily. Open to feedback and relate well to all kinds of people. When faced with an exciting opportunity, you know whom to connect with and when. People know you as a true collaborator who knows what it takes to win. Empower others to learn, be curious, and ultimately share your passion for the Apple Story. Strive for excellence in everything you do. You have a don’t give up attitude and finish, especially in the face of resistance or setbacks.

Description

- We engage with Authorised Apple Resellers to accelerate sales of Apple’s entire product and service ecosystem within their store environment. - You speak directly to our customers, providing them with the right knowledge and value for them to make informed choices that best suits their needs. - You educate and empower store staff to stay knowledgeable on the latest Apple product and services portfolio, deliver an extraordinary customer experience, and build a team of Apple brand advocates. - Increasing sales and providing outstanding customer service while you deliver individual and group product demonstrations and help customers set up their new Apple products. - You strive for perfection, ensuring Apple’s fixtures and merchandising elements are up to date and maintained according to Apple’s standards. You would be allocated to one of the below community should the interview rounds be successful: - Full-time (38 hours weekly, Wed-Sun): Wollongong 2500 / Penrith 2750 - Part-time (~29 hours weekly, Thursday - Sun): Wetherill Park 2164