Operations Manager - Fulfillment

At GoBolt, we provide a technology-driven, customer-centric and sustainable approach to ecommerce and last-mile logistics for businesses of all sizes – from local brands to large national retailers. By operating as an extension of our customer's team, we deliver best-in-class services every step of the way.

We're building North America’s largest electric vehicle fleet to help bring sustainability to an industry notorious for its heavy impact on the environment. We are in high growth mode and building for the future, which is where you come in!

We are on the lookout for an Operations Manager inBuena Park, California who shares our passion for customer satisfaction and safety excellence. In this dynamic role, you will play a crucial part in maintaining and reinforcing our commitment to a secure and healthy work environment. This role requires strong leadership, strategic thinking, and an ability to drive efficiency and effectiveness within our operations. 

Role Details:

Salary: $90,000-$105,000

Schedule: Monday to Friday 8am-4pm with weekend flexibility during busy seasons

Address: 5620 Knott Avenue, Buena Park

Key Responsibilities: 

Operational Management:

○ Oversee daily operations at the Buena Park site, including warehousing, transportation, and distribution activities.

○ Ensure all operations are conducted efficiently, safely, and in compliance with company standards.

○Implement and monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement.

Team Leadership:

○ Recruit, train, and manage a team of employees, including warehouse staff, drivers, and administrative personnel.

○ Foster a positive and productive work environment by providing clear direction, feedback, and support.

○ Conduct regular performance reviews and implement development plans for team members.

Customer Satisfaction:

○ Maintain strong relationships with clients, addressing any issues or concerns promptly and effectively.

○ Ensure high levels of customer satisfaction by meeting or exceeding service level agreements (SLAs).

○ Implement customer feedback mechanisms to continuously improve service delivery.

 Safety and Compliance:

○ Ensure all site operations comply with health and safety regulations.

○ Conduct regular safety audits and implement corrective actions as necessary.

○ Maintain compliance with industry regulations, company policies, and standard operating procedures.

Financial Management:

○ Develop and manage the site’s budget, ensuring cost-effective operations. 

○ Monitor financial performance, including revenue, expenses, and profitability.

○Identify opportunities to reduce costs and improve operational efficiency.

Logistics Coordination:

○ Coordinate with other GoBolt sites and the central logistics team to optimize the flow of goods and information.

○ Manage inventory levels to ensure adequate stock while minimizing holding costs.

○ Oversee the scheduling and routing of deliveries to ensure timely and accurate distribution.

Continuous Improvement:

○ Implement best practices and continuous improvement initiatives to enhance operational efficiency and effectiveness.

○ Stay informed about industry trends and innovations to keep the site operations up-to-date.

○ Lead or participate in cross-functional projects aimed at improving overall business performance. 

Reporting and Analysis:

○ Prepare regular reports on site performance, including operational, financial, and customer satisfaction metrics.

○ Analyze data to identify trends, root causes of issues, and opportunities for improvement.

○ Present findings and recommendations to senior management.

What You Bring:

• 4+ years of experience in warehousing and e-commerce fulfillment operations
• Bachelor's degree in business administration, logistics, supply chain management, or a related field. Advanced degree or certifications (e.g., MBA, PMP, Six Sigma) are a plus
• 3+ years of managerial experience in a warehouse setting with the ability to execute management directives during high volume periods
• High degree of technological literacy (understanding multiple applications and systems related to business functions)
• Exceptional customer service skills and a demonstrated capacity for interfacing with large enterprise clients
• Experience leading end-to-end performance management cycles
• Highly analytical with problem-solving aptitude  and a strong decision-making ability
• Excellent verbal and written communication skills
• Bilingual in English and Spanish is highly preferred

Why Join Us?

We offer a workplace where respect, diversity, and inclusion are the cornerstones of our culture. Our team members are encouraged to bring their authentic selves to work, contributing to our collective mission in their unique ways. Aside from an amazing culture, we also offer competitive salaries and a comprehensive benefits package including health, dental, and vision plans for you and your family. If you are eager to make a difference and contribute to a fast paced exciting environment, we would love to hear from you.

GoBolt is an equal-opportunity employer that recognizes the value and importance of a diverse workforce. GoBolt is committed to providing assistance during all phases of the employment cycle, including recruiting through to the end of the employment relationship. If you require accommodation because of injury, illness, or disability during any portion of GoBolt’s recruiting process, please let us know by contacting your recruiter's point of contact, and we will do everything we can to accommodate you.

At GoBolt, we value innovation and efficiency. We utilize AI-powered tools to assist in the screening and initial assessment of candidates for this position. This helps us focus on your skills and reduces bias. While AI helps us get started, your journey with us is guided by real people. Every final decision is made by a member of our team who values the unique perspective you bring.