Senior E-commerce Specialist

Are you looking for more?
 

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we Need:

The Sr E-Commerce Specialist is a high performing contributor that facilitates and supports the execution and optimization of Mohawk’s consumer facing ecommerce experience for brands such as Mohawk Flooring, Pergo Flooring, and Karastan. This role is responsible for helping consumers discover, evaluate, and shop Mohawk’s products online by maintaining brand websites, activating digital campaigns, and improving product discovery.

What you’ll do:

• Own the consumer shopping journey, including product discovery, visualization tools, dealer locator, and purchase paths.
• Collaborate with Brand Marketing, Product Marketing, Creative, and Information Technology teams to create and execute content updates that drive engagement, sales, and improved user experience.
• Plan and develop content strategies, in collaboration with Brand Marketing, that will lead to increased brand awareness, growth, and website traffic.
• Lead AEO, GEO, and SEO strategy for assigned sites by researching content opportunities, auditing and optimizing site performance, improving SERP features and LLM visibility, and partnering with creative and copywriting teams to develop and maintain high-performing content.

• Partner with IT teams to support platform enhancements and coordinate initiatives.
• Support conversion optimization, testing, and continuous improvement initiatives for brand websites.
• Lead cross-functional collaboration to develop, manage, and execute the content calendar in support of strategic business objectives.
• Use metrics and reporting to impact of actions on performance, such as engagement and conversion metrics, content updates, new product introductions.
• Support product launches by maintaining and auditing product information to ensure accuracy and consistency.
• Stay current on digital e-commerce trends, including AI-powered search and discovery.
• Bring forward innovative ideas that improve the digital experience and enhance business results.
• Successfully lead after-action reviews to identify, document, and share lessons learned.
• Perform other duties as needed.

What you Have:

• Bachelor’s degree in marketing, Business, Digital Commerce, or a related field or equivalent education and/or experience.
• 4-6 years of experience in e-commerce, digital marketing, or equivalent related experience.
• Good understanding of current and trending digital technologies.
• Experience working in an online or omnichannel environment
• Knowledge of CMS, CRM, analytics tools, AEO/GEO/SEO, paid media, and digital technologies.

What you’re good at:

• Strong understanding of customer journey management and digital best practices.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.
• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

What Else?

This role is an independent contributor and has no direct reports

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.