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Reliant Community Credit Union

Not-for-profit member-owned financial cooperative serving NY

Business Relationship Manager

Full-Time
$90k - $120k/yr
Mid
Macedon, NY, USA
HybridSome remote flexibility is available, but in-person presence is expected.
Finance & BankingRetail & Commercial Banking

About the job

Requirements
  • At least five years of experience in commercial lending at a financial institution is preferred.
  • Knowledge and experience in Small Business Administration (SBA) lending programs is desired.
  • Demonstrated knowledge of commercial and business lending and business relationship development, including commercial credit processing, underwriting, and sales calling activities.
  • Thorough knowledge of credit union, state, and federal lending policies, procedures, and laws.
  • Flexibility to work in a volume-oriented environment and, as needed, evening or weekend hours, business visits, and member meetings at convenient locations.
  • Interpersonal skills to resolve complex commercial credit situations and needs.
  • Effective verbal communication and active listening skills to explain commercial and business matters and translate member information into actionable solutions.
  • Familiarity with the community and small-business climate in the credit union's markets.
  • Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook, and financial statement and tax return analytical software used to determine cash flow and financial trends and evaluate performance against an appropriate peer group, including Sageworks.
  • Ability to use a keyboard, monitor, and other standard office equipment; decipher data in paper and electronic documents, reports, and spreadsheets; and sit or stand for extended periods.
  • Candidates considered for hire are subject to credit and other employment reference checks.
Responsibilities
  • Develop new business leads through referrals and a sales calling plan to generate qualified loan and deposit relationships; interview loan applicants to gather information needed to analyze loan requests and business needs.
  • Serve as the contact point for business clients on member service issues, cross-sell products and services that meet their needs, maintain service that promotes referrals, and coordinate marketing efforts and joint referral calls with branch staff and the Marketing Department.
  • Review business credit applications and financial statements to determine borrowing capacity, cash flow, capitalization, and collateral value; assist with financial statement analysis of cash flow, liquidity, and business trends to support sound underwriting decisions.
  • Investigate applicants' and businesses' credit histories, including credit bureau reports, ratings from business creditors and suppliers, and income and employment verification.

About the company

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Reliant Community Credit Union

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Reliant Community Credit Union is a not-for-profit, member-owned financial cooperative serving New York state, offering personal and business banking services. Members open accounts and access loans and cards, with revenue from interest and fees reinvested to provide better rates and lower fees. It differentiates itself by focusing on local communities in Monroe, Ontario, and Wayne counties, offering teen and Fresh Start accounts, plus investment and insurance services through partners, while profits stay with members. Its goal is to deliver affordable, comprehensive financial services that support members and communities, grow membership, and continually reinvest earnings to improve rates and reduce costs.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Sodus, New York

Founded

1970

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Simplify's Take

What believers are saying

  • Reliant reported more than 48,000 members in September 2026, signaling continued growth.
  • 2026 hiring of infrastructure and HR managers shows active operating investment.
  • Current promotions for new checking and Achieve@Work accounts indicate aggressive acquisition focus.

What critics are saying

  • Rate-sensitive deposit competition forces costly checking bonuses through December 31, 2026.
  • Ten nearby branches create overhead pressure versus digital-first credit unions.
  • Small regional footprint leaves Reliant exposed if Rochester-area loan demand weakens.

What makes Reliant Community Credit Union unique

  • Ten branches across Greater Rochester and Finger Lakes keep service hyper-local.
  • Community-charter membership across Monroe, Ontario, and Wayne counties broadens addressable households.
  • Member-owner structure and LPL Financial partnership combine banking with wealth management.

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Benefits

  • Remote Work Options
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Health Insurance
  • Paid Vacation
  • Paid Sick Leave
  • Paid Holidays
  • Wellness Program
  • Professional Development Budget

Company News

CUInsight
Oct 14th, 2026
Reliant Credit Union promotes Michael Sweet to Systems Administrator.

Reliant Credit Union promotes Michael Sweet to Systems Administrator. SODUS, NY (October 14, 2026) | Reliant Credit Union is pleased to announce the promotion of Michael Sweet, a member of the credit union's information technology team, to the role of Systems Administrator. Reliant is committed to providing meaningful career opportunities for employees and takes pride in helping team members grow and advance within the organization. Mr. Sweet joined Reliant in 2018 as a Teller on the Henrietta team, and after gaining branch experience he transitioned in 2021 to the Information Technology team, most recently serving as Systems Support Associate. In Mr. Sweet's new role, he will help ensure the credit union's technology systems remain secure, reliable, and efficient while supporting day-to-day operations and future technology initiatives. He has a Bachelor of Science in management from St. John Fisher University and currently resides in Henrietta. An avid fan of both the Buffalo Bills and the Buffalo Sabres, Mr. Sweet enjoys watching games and spending time with friends and family. "Reliant's culture is first-class. Reliant embodies 'Achieve Life' in all facets of the organization, from staff development to the service our members receive," said Mr. Sweet. "I look forward to solving technical challenges and helping keep Reliant's systems stable and secure. I'm excited to be part of developing Reliant's long-term technical strategies." Reliant Credit Union, a member-owned, not-for-profit institution with over $742 million in assets and more than 48,000 members, has been helping the community achieve financial goals since 1970. Eligibility is available to all who live, work, worship, attend school, or volunteer in Monroe, Ontario, and Wayne counties. Reliant currently has branches in Brockport, Canandaigua, Farmington, Geneva, Henrietta, Irondequoit, Macedon, Newark, Sodus, and Webster, with convenient ATMs available in Wolcott, Newark, and Victor. A full-service financial institution, Reliant offers a complete range of financial products and services, including mortgages and financial education programs. For information regarding membership or employment, contact the credit union at 800-724-9282 or visit reliantcu.com. Contact. Alisa Erbland Marketing Manager 800.724.9282 x3305 [email protected] Daily Credit Union News - Straight to Your Inbox Join thousands of credit union industry professionals who start their day with the latest news, events and technology supporting the credit union industry.