Digital Extremes
Independent game development studio; Warframe creator
Customer Support Specialist - Japanese
+ Bonus + Incentives
About the job
- Fluency in Japanese and English as a speaker, reader, and writer.
- One to two years of experience in a help desk or technical support work environment.
- Relevant training in technical support.
- An avid gamer with knowledge of internet and gamer culture, gamer terminology, and the gaming industry.
- Knowledge of customer service principles.
- Ability to communicate effectively with customers to resolve dissatisfaction and build customer loyalty.
- Strong technical understanding and ability to learn new technology tools quickly.
- Strong organizational and multitasking skills.
- Knowledge of Warframe and support tools.
- Experience with de-escalation, investigation, and negotiation methods.
- Ability to troubleshoot, diagnose, and repair basic technical problems on personal computers, consoles, and networks.
- Provide prompt, courteous, and effective customer support to Japanese-speaking game end-users.
- Interact directly with gamers through support platform tools and, when applicable, official game forums and community spaces.
- Act as the official game representative within the online community by answering questions and addressing game-related concerns or issues in relevant threads when necessary.
- Regularly update the Community, Marketing, and Stats teams on trends, information, and insights occurring within the game community.
- Stay current on game changes and updates to anticipate potential community or game-support issues.
- Provide translation assistance for the game, marketing and public relations, and business development when needed.
- Manually review player-to-player transactions and terms-of-service violation issues.
- Identify suspicious activity and alert the fraud team to suspected fraudulent activity within the in-game economy.
- Regularly update internal teams on community trends, information, and insights, and evaluate and resolve players’ network issues.
- Track persistent issues and work with Quality Assurance to assess severity before escalating them to the development team.
- Review and moderate user-generated technical content on the official game forum.
- Regularly update the internal Community Team on trends, information, and insights occurring within the game community.
- Keep the Customer Service Representative Team informed about solutions to the latest issues reported by Japanese players so they can resolve player problems efficiently.
- Perform other responsibilities as assigned.
About the company
Digital Extremes is a long-standing independent video game developer known for creating and delivering online and single-player titles across multiple generations of consoles. The studio originally contributed to Epic Games’ Unreal franchise and later developed titles like Dark Sector, BioShock for PlayStation 3, BioShock 2 multiplayer, and The Darkness II. Its flagship product is Warframe, a free-to-play action game with a large global community of players across PC, PlayStation, Xbox, Nintendo Switch, and mobile devices. The company is also developing Soulframe, an open-world action-fantasy MMORPG, signaling its ongoing investment in new IPs. Digital Extremes differentiates itself through its longevity, multi-platform presence, and successful live-service model that supports ongoing content updates and a thriving player community. The firm aims to continue delivering engaging games while growing its player base and expanding its slate of enduring, interactive experiences.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
1993
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Simplify's Take
What believers are saying
- Iceblade of Narin launched September 23, adding Narin, six-player squads, and Banshee rework.
- Citrine Prime Access, Galaxy Store launch, and Taubound should lift September-to-November monetization.
- TennoCon 2026 revealed Tau, Brysko, and Portau, signaling Warframe still has runway.
What critics are saying
- Warframe still funds the studio; a bad Tau launch hits revenue immediately.
- Soulframe remains pre-alpha; slow progress or weak combat risks years of sunk-cost drag.
- The new mobile and storefront push exposes Warframe to platform fees and discoverability dependence.
What makes Digital Extremes unique
- Warframe survived fourteen years through constant free content, crossplay, and cross-save.
- Digital Extremes runs community-driven live ops, then ships major events like Tau and Taubound.
- Soulframe and Warframe share one studio, letting Digital Extremes recycle talent, tools, and audience.
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Benefits
Flexible Work Hours
Company News
Warframe Citrine Prime Access available now with Steflos Prime and Corufell Prime. Digital Extremes has launched Citrine Prime Access for Warframe, adding the gilded Citrine Prime Warframe alongside signature weapons Steflos Prime and Corufell Prime. Digital Extremes has released Citrine Prime Access for Warframe, the free-to-play action game. Available now, the Prime Access adds Citrine Prime, a Prime version of the Citrine Warframe, alongside two signature Prime weapons and a set of Prime Accessories. The Steam Community announcement, published on September 23, 2026, describes Citrine Prime as gilded in radiant Orokin filigree, a crystalline Warframe whose brilliant gems are set within the finest gold filigree. The announcement's flavor text describes her as a crystalline citadel ascending, a Warframe who captivates with refined radiance. Citrine Prime and her two signature weapons. Citrine Prime is the centerpiece of the new Prime Access. Her signature shotgun, Steflos Prime, carries what the announcement calls gilded thorns and lets players deal death from even further afar. Corufell Prime is the other signature weapon in the release, and its golden vines speed up its transformation for even faster Heavy Attacks. The Prime Access also includes exclusive Citrine Prime Glyphs for players who want a matching cosmetic set. Prime Accessories and 90-day boosters. The Prime Accessories lineup includes the Sphatika Prime Syandana and the Spinele Prime Operator/Drifter Accessories. Digital Extremes has also added the Alumeti Prime Sugatra and a Prismatic Gem Prime Decoration to the Citrine Prime Access. A 90-Day Affinity Booster and a 90-Day Resource Booster are part of the release as well, giving players a long-running boost to Affinity gains and resource collection. Packs and the Orokin Prime standard. Prime Access content is sold in packs, and the Steam announcement links to a Weapons Pack, an Accessories Pack, a Prime bundle, and a Complete bundle. The Weapons Pack bundles the two signature Prime weapons, while the Accessories Pack covers the Prime Accessories, and the Prime and Complete bundles bring the full lineup together. Warframe players who followed the Iceblade of Narin update or the Jade Shadows update now have a new Prime Access to pursue. The announcement describes every Prime Warframe, weapon, and item as exquisitely gilded and existing in its purest form, as the Orokin intended. It adds that when players require the finest and most powerful armaments, only Primes will do.
Warframe Iceblade of Narin update brings six-player squads and Tau event. Digital Extremes has detailed major free updates for Warframe and Soulframe this autumn, including a new Warframe, six-player squad missions, a community event, and fresh content for Soulframe's alpha build Digital Extremes has set the stage for a packed autumn in Warframe, officially confirming that the Iceblade of Narin update will launch on all platforms on 23 September 2026. According to the official Devstream overview from Digital Extremes, this update introduces the 66th Warframe, Narin, alongside a new six-player squad mode and a time-limited community event designed to unite the player base ahead of the next major narrative chapter, Warframe: Tau. The announcement was made during a special Devstream broadcast from Seoul, South Korea, marking the studio's first major community event in the region. New Warframe and squad gameplay. The Iceblade of Narin update is headlined by the arrival of Narin, Warframe's 66th frame, who brings a unique crowd-control kit focused on sword and ice abilities. As confirmed by the official Warframe news page, players will be able to wield Narin's signature Nunchasa bow and dual Aksondol ice pistols, expanding the arsenal with new tactical options. The update also debuts Glacial Defiance, a six-player squad mode that repurposes existing mission levels with new objectives and challenges. Successful squads are transported to Melica's Labroom, where rewards are distributed based on performance. Digital Extremes has clarified that this is a free update for all players. Alongside the new Warframe, the update introduces Entropic Eximus enemies to Zariman missions, dropping Entropic Kuva for trading with Cephalon Melica. According to Digital Extremes, these new enemy types and resources are intended to refresh core gameplay and encourage coordinated play at a larger scale than Warframe's standard four-player squads. A new relay hub, Narin's Crest, appears on Yuvan Peak, revealing a previously hidden side of Earth on the star chart. Epoch Operation and Citrine Prime. Following the Iceblade of Narin update, Warframe will launch Epoch Operation: Taubound on 15 October 2026, with the event running until 17 November. Digital Extremes positions this as a global community effort to prepare for the Warframe: Tau expansion later in the year, directly linking both Iceblade of Narin and Taubound as part of the lead-up to the "arrival of Warframe: Tau later this year." Players who have completed The Hex and The Old Peace quests will unlock a mini-quest, Prologue to Tau, which continues the story and reveals new details about the Lotus. Newcomers can participate after finishing the introductory Vor's Prize quest, collecting a resource called Moonflesh to help fuel the journey to the Tau Star System. Event-exclusive rewards are available even for those who have not met all quest requirements. Coinciding with the main update, Citrine Prime Access will be available from 23 September. Citrine, a crystal-themed Warframe, receives a Prime variant with enhanced stats and gold-trimmed cosmetics. Players can unlock Citrine Prime instantly via the in-game marketplace or earn her through gameplay and crafting. The Prime Access release also includes the Steflos Prime shotgun, Corufell Prime scythe, and a range of cosmetic accessories for both Warframes and Operators. Banshee rework and platform expansion. Warframe's long-requested Banshee rework arrives with this update, expanding her combat versatility and introducing the Banshee Threnodia Collection, designed by community artist Mischka. Digital Extremes has officially confirmed that players logging in between 23 September and 7 October will receive a free Banshee Warframe and a built Forma as a login reward, as part of an initiative to encourage player return during the update window. Additional deluxe cosmetics for Qorvex and a new batch of TennoGen community-created items will also be available, including the Reliquia Syandana and Jade Coven Warframe Skin. In a move to broaden accessibility, Warframe will launch on the Samsung Galaxy Store on 23 September. Players accessing the game through this storefront during the launch window will receive the Valentine Color Picker and Manegarmr Ephemera as limited-time bonuses. This expansion follows a trend of major live-service titles seeking wider mobile distribution, as previously reported earlier for other RPGs. Soulframe and community initiatives. Soulframe, Digital Extremes' new IP currently in early alpha, will receive its Preludes 16: Of Hook & Hound update in mid-September. This patch introduces a fishing minigame, wolf cub bonding and growth, dynamic weather, and new gear including a two-handed mace and caster staff. Players who complete The Shewolf Snared Fable will begin raising a wolf cub that will eventually serve as a mount. The update also brings adjustments to the Tempers system, allowing players to dismantle weapons and retune Legendary gear for greater customisation. Outside the games themselves, Digital Extremes is extending its collaboration with fashion house ARK/8, offering a new capsule collection inspired by Warframe's Jade Shadows: Constellations and other in-game elements. The apparel will be available online and at ARK/8's Los Angeles store from 9 September, featuring designs based on Garuda, Ash, Loki, Mag, Rhino, and Excalibur. For players tracking the numbers, Warframe now boasts over 90 million registered accounts across PC, console, and mobile platforms. The game's live-service model continues to evolve, with regular updates, community events, and cross-platform expansion. Soulframe remains in early alpha, with new features being added incrementally as the studio tests systems and player engagement. Live-service games like Warframe rely on a roadmap of regular updates, limited-time events, and community-driven objectives to maintain engagement and justify ongoing monetisation. While Digital Extremes has delivered consistent content for over a decade, the real test for these autumn updates will be whether new modes and events meaningfully refresh the experience for both veterans and newcomers. The addition of six-player squads and a global event signals a willingness to experiment with scale and structure, but only sustained player interest will determine if these changes become permanent fixtures or seasonal novelties. According to official statements from Digital Extremes, both Iceblade of Narin and Taubound are integral to the build-up for the next major story chapter, Warframe: Tau. Live-service roadmaps are public plans outlining upcoming content, features, and events for a game over a set period. While they provide transparency and help players plan their engagement, roadmaps are not binding commitments-features may be delayed, altered, or cancelled based on development realities and player feedback. For Warframe and similar titles, the success of a roadmap depends on the developer's ability to deliver updates that genuinely expand or improve the game, rather than simply maintaining a release schedule for its own sake.
Warframe 'Iceblade of Narin' free update releases on September 23. Featuring a new Warframe, also named Narin. Published: September 4, 2026 Digital Extremes has announced that the next Warframe update, "Iceblade of Narin," will release for free on September 23. The update adds a new Warframe, also named Narin, and more. Narin wields her signature Nunchasa bow, as well as the dual ice pistols Aksondol that allow her to unleash a hail of cold with precision and fluidity. Her arrival on Yuvan Peak has created a new Relay Hub within the Origin System, which will reveal a previously hidden side of the Earth. There is also now a new 6-player mode titled Glacial Defiance. Further, new Entropic Eximus enemies will spawn when you enter Melica's Labroom. Alongside the release of "Iceblade of Narin," Citrine Prime Access will also be available. Check out the trailer showcasing the new update for Warframe, as well as Narin's abilities, below: After the release of "Iceblade of Narin," the "Epoch Operation: Taubound" update will release on October 15. A press release outlines what fans can expect from this new update which will lead right into Warframe: Tau: * * A heavy unit is approaching. Following the release of the Iceblade of Narin Update, prepare for the next Narrative Chapter of Warframe arriving later this year, Warframe: Tau. Epoch Operation: Taubound is a massive time-limited in-game event designed to unite Warframe's global community to build the path to Tau together. * Complete The Hex and The Old Peace to gain access to the mini-Quest, Prologue to Tau, continuing the events of The Old Peace and revealing lost memories of the Lotus. * Jumping into the world of Warframe for the first time? After completing the Vor's Prize introductory Quest, head to Eris and join the community in collecting a new resource, Moonflesh, to convert into the necessary fuel required to get to the ever-distant Tau Star System. Players who have not met Prologue to Tau mini-Quest requirements can still earn event-exclusive rewards! Warframe is available now on iOS, Android, Nintendo Switch, PlayStation 4, PlayStation 5, Xbox One, Xbox Series X|S, Nintendo Switch 2, and PC via Steam. The next major narrative chapter, Tau, will release later this year.
'Warframe' & 'Soulframe' updates arriving this Fall. A Pup's Warm Welcome 3 hours ago Become a Member Live from South Korea from their TennoVIP Community Event, developer Digital Extremes talked up a storm about their coming 'Warframe' and 'Soulframe' updates scheduled for this Fall. Warframe's next major update, "Iceblade of Narin", is set to arrive free on all platforms 23 September, with new details showcased for the 66th Warframe, Narin, alongside a first-look at new six-player squad missions, a new relay hub and enemy variant, Citrine Prime Access, and a once-in-a-lifetime in-game community event - Epoch Operation: Taubound (launching 15 October) - for players to prepare for the arrival of Warframe: Tau later this year. Additionally, the game will be launching on the Samsung Galaxy storefront very soon. Soulframe players tuning in were treated to new details around Preludes 16, a free update arriving mid-September that introduces wolf cub bonding, fishing, and dynamic weather changes among other slick new additions. Return to the Zariman shipwreck and uncover the lost secret of Narin, the 66th Warframe, in the Iceblade of Narin update, arriving free all platforms September 23: * Seek out the forgotten history of Narin and master the art of sword and ice to discover a unique ability kit that brings a new meaning to crowd control with Warframe's first female ice frame. * Wield Narin's signature Nunchasa bow, and dual ice pistols Aksondol to unleash a hail of cold with precision and fluidity. Discover new missions, locations, enemies, resources and rewards: * Narin's Crest has materialized on the Yuvan Peak - creating the newest Relay Hub within the Origin System. When a player goes to select the node, the Earth will rotate, revealing a previously hidden side of Earth. * Iceblade of Narin introduces a brand-new 6-player squad gameplay mode: Glacial Defiance. 6-player missions are played on existing mission levels with new and challenging twists for players to uncover. On completion, players are transported to a new area - Melica's Labroom - to discover their earned rewards. * Upon opening Melica's Labroom, new Entropic Eximus enemies will spawn in throughout Zariman missions - these adversaries drop Entropic Kuva that can be traded with Cephalon Melica for new update-themed wares. Heed the call of Tau's beckoning and prepare for Epoch Operation: Taubound, a once-in-a-lifetime in-game community event arriving October 15: * A heavy unit is approaching. Following the release of the Iceblade of Narin Update, prepare for the next Narrative Chapter of Warframe arriving later this year, Warframe: Tau. Epoch Operation: Taubound is a massive time-limited in-game event designed to unite Warframe's global community to build the path to Tau together. * Complete The Hex and The Old Peace to gain access to the mini-Quest, Prologue to Tau, continuing the events of The Old Peace and revealing lost memories of the Lotus. * Jumping into the world of Warframe for the first time? After completing the Vor's Prize introductory Quest, head to Eris and join the community in collecting a new resource, Moonflesh, to convert into the necessary fuel required to get to the ever-distant Tau Star System. Players who have not met Prologue to Tau mini-Quest requirements can still earn event-exclusive rewards! Polish off the Foundry for the prismatic arrival of Citrine Prime Access, arriving alongside the Iceblade of Narin update September 23: * Citrine, the crystal bastion, is glistening in gold trim with enhanced stats. Glimmer with Prime cosmetic accessories like the Sphatika Prime Syandana backpiece, Alumeti Prime Sugatra weapon charm, or the Spinele Prime Operator/Drifter accessories. * Equip the latest in Prime weaponry: the Steflos Prime shotgun or the Corufell Prime scythe. * Players can instantly unlock Citrine Prime in the Warframe Marketplace or earn her for free via gameplay and crafting when she arrives in-game September 23. For more information about Prime Access in Warframe, please visit the Prime Access FAQ. Listen for the piercing echo of Banshee's rework and take advantage of a free login reward, plus new Deluxe cosmetics and TennoGen: * Rejoice for the highly-anticipated rework of Banshee, death's herald, as she gains more combat variety and versatility. * Log into Warframe between Sept. 23 - Oct. 7 and receive a free Banshee and Forma reward in celebration of her rework and new Deluxe cosmetic skin. * Discover new Deluxe Cosmetics for Banshee and Qorvex: * Banshee mains will be delighted to discover the Banshee Threnodia Collection designed from concept art by community artist Mischka. * Initially teased at TennoCon 2026, the Qorvex Basilica Collection, co-designed with Digital Extremes' partners at Sumo Digital, offers a fresh look inspired by gothic architecture and gargoyles. * TennoGen Iceblade brings five brand new community-created cosmetics to Warframe, including the Reliquia Syandana backpiece by lex182 & THERIONDREK, the Vermis Signa headpiece by Travelling Merchant & THERIONDREK, a Gothica Signa headpiece by Malaya, Jadie, & Awk'Q-Luz, a Jade Coven Warframe Skin by blazingcobalt, and a Citrine Heliotropia Alt. Helmet by ventralhound. Warframe continues to become more accessible with its release on the Samsung Galaxy Store September 23: * Warframe arrives for the Samsung Galaxy Store on September 23 and players can log in from September 23 for a limited time only to receive the Valentine Color Picker and the Manegarmr Ephemera. Soulframe Preludes 16: Of Hook & Hound arrives free in mid-September: * First teased at TennoCon 2026, Soulframe players will soon get their hands on a host of new features and content arriving for Digital Extremes' early Alpha playtest build - Soulframe Preludes. * A fishing minigame mechanic will be introduced for players, with a variety of lures and different fish to catch-and-release, or keep, and rewards to discover. * Players who complete The Shewolf Snared Fable will begin bonding with their chosen wolf cub, raising it through exploration, activities, and other mechanics. Over time, the cub will grow and will begin to assist the player in combat and will eventually become an in-game mount (arriving later this year). * New gear arriving in Preludes 16 includes a two-handed mace, caster staff, sidearm rapier and a witch cosmetic, and a brand new dynamic weather system will bring additional immersive atmosphere and variation to gameplay as players explore its world * Preludes 16 will also introduce adjustments to Tempers, providing players with more agency in how they build and customize their loadout. With these adjustments, players can now dismantle their weapons to reclaim their Tempers and use them to retune eligible Legendary weapons with Tuvalkane. Need to take the Fashion Frame game IRL? Warframe is extending its capsule collection collaboration with fashion house ARK/8 to offer fans around the world an opportunity to secure slick new apparel inspired by Jade Shadows: Constellations and other aspects of Warframe. Available online at warframe.ark8.net and at ARK/8's physical retail location in Los Angeles on September 9, the capsule collection offers apparel featuring Garuda, Ash, Loki, Mag, Rhino, and of course, Excalibur. Warframe is available across PC via Warframe.com/Steam (Windows & Linux via Proton), Xbox, PlayStation, Nintendo Switch consoles, iOS, and Android devices. Full cross-save and crossplay are supported across all platforms. Soulframe is available in Early Access form on PC via Soulframe.com, currently for paid pack members. Enjoying DayOne? Do XboxEra Ltd a favour, and make XboxEra Ltd a 'Preferred Source on Google' - that way, you'll only be delivered more gaming coverage from its team. Head over and let XboxEra Ltd know your thoughts in the DayOne Forums, the perfect place to chat about games if you're a little more old-school and prefer things in a longform format. Prefer the chaos of live and fast moving conversation? 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Warframe reveals major new chapter, playing Card Mini-Game, Fortnite collab and much more. And Brysko, a Sentient Warframe The free-to-play co-op third-person looter shooter Warframe, which made its debut on the Switch 2 in March, held its 11th TennoCon Celebration this week, sharing multiple announcements. Developer Digital Extremes unveiled the next major narrative chapter 'Warframe: Tau', a new Warframe, Brysko, Warframe's first card mini-game, new enemy faction & environment, and new music. The title also now has a Fortnite collab, with the Void joining Epic's popular battle royale universe, allowing players to earn an Excalibur skin. TennoCon 2026. Warframe: Tau. Here are the details about the latest chapter from the official PR: * Main Quest, Tau: Take a trip to the Sentient ring city of Fornax, where Albrecht Entrati awaits the return of the Tenno. Here, the constant black rain and criminal faction in-fighting fuel the criminal underworld. Challenge The Hunra, voiced by Jonathan Bullock (Dynasty Warriors: Origins), a ruthless crime boss who rules the city through the production of an addicting substance, Bloom, and his deadly network of smugglers and enforcers, to uncover the truth of what has become of Tau. * New Warframe, Brysko (feat. Matthew Mercer): Brought back to life by Albrecht Entrati, Brysko is a Sentient Warframe. Silent to the world, but alive in inner monologue, his creation was for but one mission: infiltrate The Hunra's inner circle. Let fists fly with his signature new brass knuckles melee weapon, Rain & Shine, his explosive playing cards, and Exalted revolver magnum, the Corecracker. * First Card Mini-Game, Portau: Play a risky hand and decide what's worth betting with Portau, Warframe's first playing card mini-game. Master the Sentient card game, iterating on the rules of poker with its own suite of Blooms, Cores, Moons, and Suns that is extremely popular in The Hunra's gambling dens. * New Enemy Faction / New Environment: Descend into the living Sentient metropolis of Fornax, haunted by its past and black rain, as a new mission environment comprising high-end casinos, grimy shipping docks, and dilapidated slums. Defend against the deadly Sentient faction, the Fornax Drowners, who have evolved differently than the Sentients encountered within the Origin System back home. * New Original Music: Enter another dimension and somber trance with a new original noir trip-hop track, "View From the Top" sung by Canadian vocalist Jill Harris. This ethereal song of longing was first heard in the Warframe: Tau gameplay demo and will be available on most major music streaming platforms soon. Other announcements. And here's some information about the Fortnite collab, along with a look: * WARFRAME x FORTNITE COLLAB (AVAILABLE TODAY): In partnership with developer Epic Games, the surreal sci-fi world of Warframe ventures through a rift in the Void to join the world of Fortnite. Those who purchase an eligible item for Warframe on the Epic Games Store will earn the Excalibur skin in Fortnite as a gift-with-purchase. The in-game boyband On-lyne's debut music track, PARTY OF YOUR LIFETIME, from Warframe: 1999 will also be available in Fortnite Festival for purchase for V-Bucks via th in-game store. The Mesa Heirloom collection has also been made available: * MESA HEIRLOOM COLLECTION (AVAILABLE TODAY): Mesa, the outcast vagabond, rides off into the sunset in style with a new Heirloom Collection of cosmetics available today with a fashionable, toggleable poncho primed for customizing. You can find out more about the Warframe's latest announcement in the full TennoCon 2026 broadcast. And for more information about the Switch 2 version and the original Switch release check out our previous coverage: Have you played Warframe yet? What did you think of this year's TennoCon announcements? Let us know in the comments.