Managed Services Consultant
ITRS
Managed Services Consultant
ITRS
Delivers IT performance monitoring for resilience
ITRS · Chennai, India · Full-time · Posted 2026-10-29
Workplace: on_site
Department: Managed Services
At ITRS, we make society’s critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.
We believe when our team thrives, so do our customers. With us, you’ll find:
A culture that backs you – We’re proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.
Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.
Room to grow – Whether you're starting your career or bringing years of experience, we’re committed to your development. Just ask our team members who’ve been excelling here for 10+ years.
With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.
Scope of Role
Our clients choose Managed Services to ensure Geneos is kept up to date, operational and correctly configured. We also work with our clients to ensure their monitoring is taken to a higher advancement level, to allow them to get the most value out of the product.
Reporting to our Service Delivery Manager, our Managed Service team monitors all ITRS components in our client environment to ensure they are up and operational. We respond to client queries on how to use the product, requests to make changes and configuration requests where the client requires. Also, we perform project work which includes upgrading and enhancing the client’s Geneos environment. We also work with our on-site team members who are based in Singapore and Mumbai working onsite our client premises.
Performance is measured through regular quarterly appraisals with your line manager to include a review of the following:
Quality of client communication by providing concise information to the client.
Quality of work to the client by meeting our defined standards including quality checks.
Minimum 3 years’ experience working in a client-facing environment preferably in a financial institution or vendor and preferably in an IT Operations role.
Excellent written and oral English communication skills.
ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.
We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
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ITRS Group helps large enterprises, especially in financial services, keep their IT systems running reliably by providing software and services that monitor and optimize IT performance. Its tools collect and correlate data from physical, virtual, and cloud infrastructure to give IT teams actionable insights across hybrid environments. Unlike consumer tools, it focuses on high-availability needs for banks and asset managers with integrated monitoring and performance optimization. The goal is operational resilience—preventing outages, reducing latency, and improving overall IT performance through software licensing, subscriptions, and professional services.
Explore more opportunities at ITRS