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Gladly

AI-powered customer service platform.

Senior FP&A Analyst

Corporate Finance & FP&AConfirmed live in the last 24 hours
Full-timeRemote in Colombia$50k - $70k /yr

About the Job

Requirements

  • Four to six years of experience in FP&A, corporate finance, accounting, consulting, or a related analytical role.
  • Hands-on ownership of an operating expense budget and a budget-versus-actuals process.
  • Strong Google Sheets skills and the ability to build clear, structured models from scratch.
  • A solid understanding of the three financial statements and how operating expenses flow through the profit and loss statement.
  • Experience partnering with non-finance budget owners and the confidence to push back.
  • Ability to exercise good judgment about when work needs to be exact versus directional.
  • Ability to work autonomously, prioritize effectively, take initiative, and raise ideas and concerns early.
  • An AI-first, builder's mindset and enthusiasm for automating repetitive work.
  • Professional fluency in written and spoken English for daily work with US-based leaders.

Responsibilities

  • Own the operating expense plan end to end, including department budgets, software spend, and consulting spend, and make it something leaders trust.
  • Partner with leaders across the business to review budget versus actuals, explain what is changing, and help them make smarter spending decisions.
  • Build the models, processes, and planning systems that make forecasting faster, sharper, and easier to run.
  • Use AI to automate repetitive work and connect systems so the team can focus on insight instead of assembly.
  • Help define how an AI-first company measures spend efficiency and how those metrics shape the forecast.
  • Bring operating expense and headcount insight to annual planning, reforecasts, and leadership and board reporting.

Desired Qualifications

  • Experience with NetSuite and Ramp is preferred.
  • Experience with Runway or another planning tool such as Adaptive, Pigment, or Anaplan is a plus.
  • B2B SaaS or AI company experience is a plus.

About the Company

Gladly

AI-powered customer service platform.

Gladly is a customer service software platform that uses artificial intelligence to improve interactions between customers and agents. It provides a subscription-based service that replaces the traditional ticket-based system by tying all communications to individual customers, enabling real-time, personalized service across channels. The platform includes AI-powered tools such as Hero AI Authoring, Hero AI Summaries, and Hero AI Replies to boost agent productivity, along with self-service options guided by brand policies. Customers can access help around the clock, and the system aims to reduce costs and inbound volume while preventing duplicate tickets. Gladly’s goal is to turn customer service interactions into personalized experiences that build loyalty and strengthen brand reputation.

Company size
201-500
Company stage
Late Stage VC
Total funding
$208M
Headquarters
San Francisco, CA
Founded
2014

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