Change Manager
About the job
- A degree or equivalent experience.
- At least 5 years of experience in Change Management or Transformation roles.
- Experience delivering change across multiple projects or a medium-sized programme.
- Hands-on experience performing Change Impact Assessments, stakeholder analysis, communications, and training planning.
- Strong understanding of change management frameworks and structured delivery environments such as Agile and Waterfall.
- Experience supporting go-live preparation, hypercare, and business-as-usual transition.
- Experience delivering change within customer-facing, operational, or digitally enabled business environments.
- Experience assessing and managing change impacts across end-to-end business processes and cross-functional teams.
- Strong planning and organisation skills to manage multiple priorities.
- Ability to facilitate workshops, briefings, and targeted engagement sessions.
- Ability to analyse and simplify complexity and translate it into actionable plans.
- Strong interpersonal skills to work across diverse stakeholder groups.
- Ability to track readiness, adoption, benefits, and insights.
- Develop and manage integrated change plans for a programme or multiple projects, aligning activity to delivery milestones, dependencies, business readiness needs, and portfolio priorities.
- Conduct change impact assessments across processes, technology, roles, capabilities, ways of working, and operating models.
- Translate programme and project outcomes into practical business change activity and support adoption of new ways of working.
- Assess the impact of digital change on customer, colleague, and operational experiences.
- Identify, manage, and mitigate change-related risks, issues, dependencies, and resistance throughout the programme or project lifecycle.
- Contribute to business readiness activity for releases, deployments, and phased rollouts.
- Support implementation, go-live, transition planning, and hypercare to enable transition to business-as-usual operations.
- Define and track change readiness, adoption, and engagement measures, using data and stakeholder insight to identify gaps and refine interventions.
- Establish and support change networks to accelerate adoption and gather feedback.
- Capture lessons learned, adoption insights, and continuous improvement opportunities from programme and project delivery.
- Map, manage, and engage complex stakeholder groups across business, technology, and operational teams.
- Partner with business leaders, Portfolio, Product, Technology, subject-matter experts, Communications, Learning, and People & Culture teams to deliver an integrated change experience.
- Design and deliver stakeholder engagement, communications, and learning interventions tailored to impacted audiences.
- Drive stakeholder commitment and readiness by building awareness, understanding, and engagement across impacted teams.
- Provide change status reporting into programme governance and portfolio forums, covering readiness, adoption, stakeholder engagement, risks, dependencies, and required decisions.
- Contribute to programme governance forums by escalating risks, dependencies, and decisions and aligning with portfolio governance.
- Ensure programme and project change activity aligns with enterprise change methodologies, governance standards, and Digital Transformation objectives.
- Exposure to retail transformation change.
- Experience working across geographies or delivering change in multi-market environments.
- Experience working within a federated transformation model or matrix organisation.
- Change Management certification.
- Data interpretation, storyboarding, and insight generation.
- Ability to coach teams through change and build local change capability.
About the company
Primark is a fashion and home retailer with a focus on affordable, everyday style. It carries a wide range of products including clothing for babies, kids, women, and men, plus home goods, accessories, beauty items, and confectionery, sold in its many stores across Europe and in the United States. Customers shop in brick-and-mortar stores, where goods move quickly and prices stay low to reflect Primark’s value-focused model. The company differentiates itself by offering a broad, multi-category assortment at low prices, relying on a fast-paced store network and frequent product turnover to keep fashion affordable. Its goal is to help people access stylish looks and everyday essentials at great prices, while expanding its presence especially in the United States.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Dublin, Ireland
Founded
1969
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Simplify's Take
What believers are saying
- Sheffield's 615,000-square-foot warehouse underpins Great Britain home delivery after September 2026.
- Primark opens Qatar on 29 October 2026 and Saudi Arabia in March 2027.
- Circ's recycled-polyester deal starts in 2029, strengthening Primark Cares credibility.
What critics are saying
- ABF expects Primark's like-for-like sales to fall 3% in Q4 2026.
- Shein, Boohoo, TikTok Shop, and Vinted pressure Primark prices, traffic, and margins.
- Delivery returns economics can destroy profitability; December 2027 demerger raises execution pressure.
What makes Primark unique
- Primark's store-led, low-price format keeps costs lean versus omnichannel rivals.
- ABF's 10 September 2026 home-delivery rollout extends Primark without abandoning value pricing.
- Primark opened Bahrain on 23 September 2026, proving franchise-led international expansion works.
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Benefits
Health Insurance
Paid Vacation
Flexible Work Hours
Training Programs
Employee Discounts
Wellness Program
Mental Health Support
Company News
Primark home delivery launch confirmed with Sheffield warehouse buy. Primark has announced plans for a Primark home delivery launch in Great Britain, backed by the purchase of a large fulfilment facility in Sheffield, as the retailer looks to revive sales after a difficult summer of subdued trading. The move marks a step-change for a chain that resisted selling goods online for most of its history. Owner Associated British Foods (ABF) confirmed that Primark would 'continue to grow Click and Collect and, having undertaken a detailed review, will in the future offer home delivery in Great Britain'. The company did not set a date for when shoppers will be able to order to their door. The Sheffield warehouse at the heart of the Primark home delivery launch. The facility Primark has acquired in Sheffield is substantial. According to CIJ.World, the warehouse extends to approximately 615,000 sq ft, giving the retailer the infrastructure it needs to process online orders at scale. The financial terms of the deal have also emerged. Property Week reports that Primark paid £76.5 million on completion, with a further £13.5 million due when it gains vacant possession of the warehouse from Debenhams, expected early next year. The total consideration is therefore £90 million. Alongside home delivery, Primark will expand its existing Click and Collect service. That service, first launched in 2022, requires customers to travel to a store to collect orders rather than receiving them at home. According to TheIndustry.fashion, Click and Collect is currently available across 189 stores in England, Scotland and Wales. Sales under pressure as hot summer hits trading. The announcement comes as Primark faces a tricky trading backdrop. ABF said UK sales for Primark are forecast to grow by about 1% in the fourth quarter of the year. The more closely watched like-for-like measure, which strips out the effect of new store openings and closures to give a cleaner picture of underlying performance, is expected to fall 3%. The company pointed to the hot summer as a key factor. Sales of autumn and winter clothing started later than normal, though ABF noted that 'trading was stronger when the weather cooled towards the end of the quarter'. The company said it sees 'opportunity for profitable growth' through home deliveries, which could help offset some of that lost momentum. ABF said it lowered prices on hundreds of clothing items in July as Primark works to compete with rivals including Shein and Boohoo, as well as platforms such as TikTok Shop and Vinted. Retailers across the UK are also contending with higher costs for labour, energy and materials, adding further pressure on margins. The challenge of making delivery pay is not lost on analysts. Aarin Chiekrie, equity analyst at Hargreaves Lansdown, said the introduction of home delivery 'will likely help boost the top line'. However, he cautioned that 'running an efficient and profitable delivery and returns service is no easy task, and with Primark's low price point, doing it profitably is even more difficult'. Demerger from ABF on track for December 2027. The home delivery push comes as Primark prepares for life as a standalone business. ABF has been working towards spinning off the fashion chain from its food operations, and Streamline reports that the planned demerger is now expected to be completed in December 2027. Establishing a credible online proposition before that separation could be important in shaping how investors value the business once it trades independently. Meanwhile, the wider high street picture remained difficult. John Lewis reported this week that its half-year losses have more than doubled, with sales in its department stores falling 2% as consumers held back on discretionary spending. Sales at Waitrose, which the John Lewis Partnership also owns, rose 4%. For Primark, the next concrete milestone will be the vacant possession of the Sheffield warehouse from Debenhams, expected early next year, at which point the retailer can begin fitting out the facility and move closer to setting a live date for home deliveries. Helen Rourke trained as a chartered accountant and spent fourteen years in financial services before starting to write. She qualified at a mid-tier firm, moved in-house to a media company's finance team, and spent her last years as a finance director at a creative agency, which gave her an unusual vantage point on both sides of the balance sheet. She writes about personal finance, tax, pensions, and the money questions people ask at dinner parties but never ask their accountant. She explains numbers without condescension and has no interest in making simple things sound complicated. Helen lives in North London. She files her own tax return on the first day it opens and considers this a character flaw. October 1, 2026 September 30, 2026
Primark owners in talks to acquire Boots in £7bn deal. 1st October The billionaire family behind Primark is on the brink of a deal to acquire Boots. (Image: Matt Crossick/PA Wire) A major high street chain with stores across Norfolk has been linked to £7bn takeover deal. The billionaire family behind Primark is on the brink of a deal to acquire Boots. The Westons, a Canadian business dynasty, are in advanced discussions to purchase the British pharmacy chain from Sycamore Partners, with confirmation expected soon. The family owns various brands, with the UK arm owning Fortnum & Mason and Primark-owner Associated British Foods. The acquisition would bring new ownership to one of Norfolk's best-known high street retailers. Boots operates 23 stores across the county and has a significant presence on the high street. The Wall Street Journal has reported that a deal could be reached as soon as next week. Previously, an earlier bid from the Westons was rejected after the offer was reduced. The sale of Boots comes after it was separated from its former parent company, Walgreens Boots Alliance. In recent years, Boots has been forced to close hundreds of UK stores due to cost-cutting and various pressures affecting high streets across Britain. Boots and Sycamore have declined to comment and the Weston family has been contacted for comment.
Primark signs multi-year deal with Circ to use recycled material from textile waste in clothing lines. International fashion retailer Primark and textile-to-textile recycling company Circ announced a new multi-year offtake agreement, aimed at introducing recycled polyester made from textile waste into Primark clothing beginning in 2029 and reducing the retailer's reliance on virgin polyester. The agreement marks Primark's first multi-year offtake agreement with a textile-to-textile recycler, the company said. Virginia-based Circ develops technology designed to recycle polycotton blended textiles, which have historically been difficult to recycle, by separating and recovering polyester and cellulose from textile waste for reuse in textile supply chains. Under the agreement, the recycled polyester supplied to Primark will be produced at Circ's commercial facility, supporting the company's first industrial-scale textile-to-textile recycling facility. The plant will source textile feedstock globally, including post-consumer and post-industrial waste, with sourcing from several locations, including European textile waste. Peter Majeranowski, Circ CEO, said: "This partnership with Primark represents exactly the kind of long-term commercial commitment needed to move textile-to-textile recycling from innovation to industry standard. When a global fashion retailer commits to integrating recycled materials into future collections, it sends a powerful signal across the industry: the demand is here, the materials are ready, and the opportunity to scale circular material supply chains is real." Primark said the agreement supports its efforts to increase the use of circular materials and reduce reliance on virgin polyester. Through its Primark Cares strategy, the company is also working to extend the life of clothes and materials and reduce waste through circular design, reuse and repair initiatives. Lynn Walker, Director, Primark Cares, said: "This partnership is an important milestone in accelerating our ambitions to further embed circularity in our business and help scale innovative textile-to-textile recycling solutions that could play a transformational role in the future of fashion."
Circ and Primark announce long-term partnership to scale the use of textile-to-textile recycled fibres. Circ(R), a global leader in textile-to-textile recycling, has today announced a formal partnership with international fashion retailer Primark to introduce recycled polyester made from textile waste into Primark clothing, marking a significant step towards bringing this next-generation material to Primark customers at both scale and an affordable price in 2029. This move supports Primark's efforts to scale the use of circular materials and reduce reliance on virgin polyester in its clothes. It will be Primark's first multi-year offtake agreement with a textile-to-textile recycler. Primark's commitment marks an important milestone for Circ and reflects growing momentum behind innovative recycling solutions in fashion. The recycled polyester supplied under this agreement will be produced at Circ's commercial facility, supporting the company's first industrial-scale textile-to-textile recycling facility. The Circ commercial facility will source textile feedstock globally, including post-consumer and post-industrial waste. Global sourcing will occur from several locations including the valorisation of European textile waste. Through its Primark Cares strategy, Primark is focused on keeping clothes and materials in use for longer and reducing waste. This includes embedding circular design principles into product development, as set out in its Circular Product Standard, and helping customers extend the life of their clothes through reuse and repair initiatives. "This partnership with Primark represents exactly the kind of long-term commercial commitment needed to move textile-to-textile recycling from innovation to industry standard," said Peter Majeranowski, CEO of Circ. "When a global fashion retailer commits to integrating recycled materials into future collections, it sends a powerful signal across the industry: the demand is here, the materials are ready, and the opportunity to scale circular material supply chains is real." Lynne Walker, Director of Primark Cares said: "We launched Primark Cares with a focus on improving the quality and longevity of our clothing, and in the process show that clothes made to last longer don't have to come at a higher price. Since then, we've delivered tangible progress, including increasing the use of recycled fibres, introducing products designed to be recycled and enhancing traceability across our supply chain. This partnership is an important milestone in accelerating our ambitions to further embed circularity in our business and help scale innovative textile-to-textile recycling solutions that could play a transformational role in the future of fashion." Circ's patented technology is designed to recycle polycotton blended textiles, one of the fashion industry's most widely used and historically difficult-to-recycle material streams. By separating and recovering both polyester and cellulose from blended textile waste, Circ creates high-quality materials that can be reintroduced into fashion supply chains.
L'Oréal to Primark: PDRN is continuing to go mainstream thanks to these launches. Luxe brands such as Dior and Clinique, along with mass market names such L'Oréal Paris, The Ordinary and even Primark, have recently launched PDRN products as the viral ingredient enters the mainstream PDRN is one of the biggest breakthrough ingredients to emerge from K-beauty in recent years. Short for polydeoxyribonucleotide, a DNA extract traditionally sourced from salmon sperm cells, but increasingly coming from plant-based or biotech-derived alternatives, the ingredient has entered the mainstream - and is here to stay. Tickets are now available for the 25th anniversary of the Pure Beauty Awards, taking place on 15 October 2026 at the Grosvenor House Hotel in London, UK. Join the beauty industry for an evening of recognition and celebration as this year's winners are revealed. Click here to secure your place. "PDRN has reached a really interesting point where several skin care trends are coming together," says Dr Christine Hall, Aesthetic Doctor and Korean skin care expert. "It has been sold in Korean pharmacies for years, used in both skin care and as an injectable in clinics. "We are moving away from the idea of harsh actives, and that we always need to stimulate or exfoliate the skin, and more towards supporting the skin's own ability to recover and maintain itself." There is also a growing consumer interest in longevity and regenerative beauty, says Hall, and PDRN has "a very compelling story because of its history in regenerative medicine and wound healing" She continues: "While we cannot and should not claim that topical PDRN carries the same regenerative benefits as the injectable form, it has its values in repairing compromised skin." Western brands have taken note of the rapid rise of PDRN, and 2026 has been marked with launches from big name brands - luxury and mass alike. "Brands have recognised that consumers are interested in ingredients that support healthy-looking, resilient skin, and PDRN is an ingredient that can sit very naturally within that conversation," Hall explains. "The fact that it can be formulated into everything from serums and creams, to eye products and primers, also makes it very easy for brands to bring the trend into everyday skin care." PDRN is generating 37.2 million average monthly interactions across Google, TikTok and Instagram, according to Spate's 2026 Ingredient Trends Report, with year-on-year growth of 609.8%. The trend forecaster predicts growth is still accelerating with interest expected to rise 34.4% this year. "For beauty brands watching the ingredient space, that combination of volume and growth velocity represents a formulation and positioning window," the report noted. K-beauty brands Medicube, Rejuran, Anua, Genabelle and VT-Cosmetics currently dominate interest in PDRN, the Spate data shows. But there are plenty of beauty brands aiming to take that on with new PDRN launches. From luxury brands such as Dior and Clinique, mass beauty brands like L'Oréal and The Ordinary, science-backed lines like Medik8 and Nip + Fab, plus high street fashion and beauty retailer Primark and make-up brand Iconic London. "For brands, PDRN is attractive because it sits at the intersection of so many of the conversations happening in skin care right now: K- beauty, skin longevity, regeneration, hydration and barrier repair," says Hall. "It gives brands an opportunity to talk about supporting skin health rather than simply targeting visible signs of ageing." Hall notes too that though the evidence for PDRN's topical efficacy is not as strong as for the injectable, the ingredient can still support hydration, calming and overall healthier-looking skin, and that formulation as a whole is key. "Molecular characteristics, delivery system and the other ingredients used alongside PDRN all matter," Hall concludes. "I would much rather see a brand create a genuinely well-formulated product that uses PDRN to support the skin than simply add it to a formula because it is the ingredient of the moment." L'Oréal Paris Revitalift Filler hyaluronic PDRN+ anti-wrinkle plumping serum. L'Oréal Paris' bestselling Revitalift Filler anti-ageing serum has "entered a new chapter" with the addition of hyaluronic acid and vegan PDRN. The upgrade includes L'Oréal's own patented biotech PDRN+ and is said to be 3,000 times smaller than a pore, ensuring optimal absorption into the skin's surface. Known for its ability to improve overall skin quality, radiance and glow, PDRN is said to help the formula offer a glow boost, as well as restore plumpness and smooth skin. RRP £31.99, boots.com The Ordinary Lacto-PDRN 4% + B9 eye cream. The Ordinary has turned to PDRN for its first-ever eye cream, designed to address key signs of ageing and deliver visible firming and smoothing - instantly and over time. The ingredient-led brand said it did not choose PDRN just because it is trending, however, and true to its efficacy-focused ethos, it sought to bring clinical evidence to the table. Created through the controlled fermentation of Lactobacillus rhamnosus, a probiotic bacterium, Lacto-PDRN was selected by the brand for its targeted data specific to the eye area. RRP £8.70, theordinary.com Medik8 exo-pdrn prismatic+ youthful vitality serum. Claiming to be "not your average PDRN serum", this vegan treatment is boosted with exosomes to support skin recovery, calm visible redness and reveal smoother, more youthful-looking skin. The brand's vegan PDRN has a stable tetrahedral structure, specifically designed for optimal penetration deep into the skin. The water-light, hydrating serum, for use AM and PM after cleansing, is said to improve skin barrier function and visible brightness, reduce wrinkles and redness, as well as a more even skin tone and improved skin texture and volume, along with increased firmness and skin elasticity, according to clinical results. RRP £79, medik8.com Iconic London underglaze long-wear PDRN grippy primer. Plant-derived PDRN features in the make-up brand's new primer, along with hyaluronic acid and niacinamide. The skin care and make-up hybrid aims to improve the look and feel of skin over time, while also delivering 12 hours of grip. The lightweight formula creates a so-called 'underglaze effect' - a lit-from-within luminosity, with a dewy rather than greasy finish. RRP £26, iconiclondoninc.com and lookfantastic.com Protein Fix skin longevity booster drops 10%. Science-grounded Protein Fix is a longevity serum with 1% vegan PDRN, 2% NAD+ Enzyme Activator and powered by 2% microalgae biomimetic exosomes to help skin at the cellular level. The plant-derived active is said to help support the skin's natural regenerative mechanisms, barrier recovery and overall vitality. The concentrated treatment is designed to deliver 'collagen banking' - that is proactive skin care designed to preserve skin strength, vitality and structural integrity before visible change occurs. RRP £29.95, nipandfab.com and boots.com Primark Beauty PS... PDRN range. Primark's latest range of skin care includes a seven-strong line-up of products based around PDRN. Its vegan PDRN is derived from camellia flower, and is combined with other ingredients such as niacinamide, collagen, peptide pomplex, pro vitamin B5 and hyaluronic acid. Consisting of a cleanser, overnight mask, serum, sheet mask, eye gel patches and toner pads, the brand claims to be the first to bring PDRN to market "at a truly affordable price for consumers". RRP from £2.50, Primark stores from October Byoma longevit-8 peptide serum. Containing vegan phyto-PDRN, Byoma's first longevity serum is clinically proven to visibly reduce depth by up to 85% in two weeks, instantly boost hydration by up to 123%, and visibly enhance skin density in one month. It also contains NMN, a molecular pre-cursor to NAD+, GHK-Cu longevity matrix (a blend of copper peptides, niacinamide and vitamin E that is said to support natural collagen 2.5x more effectively than retinol), plus the brand's signature tri-ceramide complex. The lightweight serum is suitable for layering and for all skin types, including sensitive, and is clinically tested on eight key markers (hence the name), including strengthening the skin barrier, enhancing luminosity and refining texture. RRP £25, byoma.com Dior capture pdrn-shot. Dior has combined a plant-derived PDRN with vitamin Cg and niacinamide, creating an innovative multi-action complex that is said to promote skin renewal, revive skin radiance and improve its texture for a visibly smoother appearance. Inspired by dermo-aesthetic procedures, the intensive solution is designed to revitalise skin, which appears 25% more radiant for eight hours, while dark spots appear 25% less visible in 28 days, claims the brand. Clinical assessment by dermatologists found skin appears 65% smoother and 62% more radiant. RRP £72, dior.com Clinique smart clinical repair collagen + PDRN cream. A lightweight moisturising cream, PDRN and collagen are combined to target the early signs of ageing that come as a result of collagen decline. Said to improve skin plumpness, making it firmier and bouncier, Clinique's PDRN is biotech-derived from the cica (Centella asiatica) plant. Clinical testing also improved texture and boosted radiance. RRP £60, clinique.co.uk