Strategic Accounts Leader - Commercial, Food Service & Retail
No salary listed
Senior
Bachelor's
Remote in USA
RemoteMust reside within or be willing to relocate to the assigned account region; extensive travel throughout the region is required.
Sales & Account ManagementAccount Management
About the job
Requirements
- A bachelor's degree from an accredited four-year college or university is required.
- At least 5 years of experience in sales, account management, business development, national accounts, or customer-facing commercial roles is required.
- Experience influencing customer decisions across operations, facilities, construction, procurement, and executive leadership functions is required.
- Strong communication, presentation, negotiation, and relationship-building skills are required.
- Strong analytical skills, including the ability to interpret sales data, identify trends, and develop account growth strategies, are required.
- Proficiency in Microsoft Office applications, customer relationship management platforms, and sales reporting tools is required.
- Strong financial acumen, including the ability to analyze pricing programs, discounts, margins, rebates, and business performance metrics, is required.
- The ability to prioritize and manage multiple customer initiatives simultaneously in a fast-paced environment is required.
- The ability to work independently and collaboratively within a cross-functional team environment is required.
- The ability to create demand for and successfully sell company products while strengthening customer relationships and brand loyalty is required.
- The ability to travel extensively throughout the assigned account region is required.
- The candidate must reside within or be willing to relocate to the assigned account region.
- Equivalent combinations of education, experience, and skills may supplement the minimum job requirements.
Responsibilities
- Support and grow assigned Retail and Foodservice National Accounts as the primary field-based customer contact within the assigned territory.
- Build relationships with regional operations leaders, facilities managers, construction teams, franchise operators, service providers, and distributor partners.
- Partner with National Account Managers to execute customer-specific growth strategies, pricing agreements, rebate programs, and service initiatives.
- Drive sales growth for commercial heating, ventilation, air conditioning, and water heating solutions through specification development, replacement opportunities, remodel projects, and new location initiatives.
- Support customer expansion efforts, including new store openings, remodels, equipment replacement programs, and capital improvement projects.
- Coordinate with distributors and service networks to ensure consistent execution of national account programs and customer expectations.
- Identify, develop, and close growth opportunities within assigned accounts to increase market share and customer penetration.
- Conduct regular business reviews with customer stakeholders and distributor partners to evaluate performance, uncover opportunities, and resolve operational challenges.
- Collaborate with Sales, Marketing, Customer Service, Warranty, Product Management, and Technical Support teams to deliver a seamless customer experience.
- Serve as the primary escalation point for customer service, operational, warranty, and program-related issues within assigned accounts.
- Communicate and support company strategies related to pricing, product positioning, distribution, and channel management.
- Develop and maintain strategic account plans aligned with Commercial National Account objectives and customer business goals.
- Maintain accurate sales forecasts, pipeline management, customer activity reporting, and opportunity tracking.
- Monitor industry trends, competitive activities, and customer needs within the Retail and Foodservice segments, and recommend strategies to capitalize on emerging opportunities.
- Establish and maintain consultative relationships with customer decision-makers at multiple organizational levels.
- Collaborate with customers and distributors to improve program performance, drive adoption of company solutions, and deliver measurable business value.
- Develop and manage territory expense budgets to support customer growth objectives and sales initiatives.
- Take proactive ownership of professional development, industry knowledge, and customer expertise.
- Perform other duties as assigned.
Desired Qualifications
- Experience within heating, ventilation, air conditioning, water heating, building products, facilities management, foodservice equipment, retail operations, or related industries is preferred.
- Experience managing multi-location customers, franchise organizations, retail chains, restaurant groups, foodservice operators, or national account programs is preferred.
About the company
Rheem designs and manufactures a full range of home and commercial climate and energy products, including heating, cooling, water heating, pool/spa heating, and commercial refrigeration. Its equipment includes furnaces, air conditioners, heat pumps, water heaters, pool heaters, and commercial refrigeration units that use electricity, gas, or other energy sources to heat or cool spaces and regulate temperatures. Rheem differentiates itself by offering all these product lines under one company, with a broad portfolio of premium and HTPG brands and a presence in 14 countries. Its goal is to provide dependable, energy-efficient climate and water-heating solutions for residential and commercial customers worldwide, supported by its diverse brand lineup and global reach.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Atlanta, Georgia
Founded
1925
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Simplify's Take
What believers are saying
- October 2026 Fort Smith land purchase signals capacity expansion and long-term manufacturing commitment.
- September 2026 hydronics launches add FT260, FT399, and STB tanks for larger projects.
- June and September 2026 heat-pump releases target retrofit, multifamily, hotels, schools, and campuses.
What critics are saying
- April 2026 Incransom reportedly leaked 320 GB from rheem.com, exposing contracts and financial metrics.
- Fort Smith space is constrained, and growth depends on costly expansion beyond the current campus.
- Gas-boiler demand faces policy pressure from electrification rules, squeezing Rheem's legacy heating franchise over time.
What makes Rheem unique
- Rheem spans HVAC, water heating, boilers, and refrigeration across 50 global brands.
- September 2026 Torin and RP17AY launches deepen its heat-pump platform across residential and commercial markets.
- Fort Smith houses manufacturing, engineering, training, distribution, and customer support, strengthening execution density.
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Benefits
- Hybrid Work Options
- Professional Development Budget