New Product Introduction – Engineer to Senior Engineer
Qualcomm
New Product Introduction – Engineer to Senior Engineer
Qualcomm
Designs mobile chips and licenses wireless patents
General Summary:
This Engineer‑level NPI Product Quality/RMA Engineer role integrates the full spectrum of Product Quality responsibilities across both New Product Introduction (NPI) and Return Material Authorization (RMA) engineering. The engineer serves as the key Quality representative throughout the entire product lifecycle—from early concept and development through high‑volume manufacturing and customer return analysis—ensuring robust product readiness, reliability, outgoing quality, and rapid issue resolution.
In this role, the engineer is expected to drive cross-functional alignment, influence upstream design and process decisions, and champion long‑term systemic improvements impacting product quality, manufacturability, and customer satisfaction. The position requires strong technical depth, the ability to interpret complex failure signatures, and the leadership to guide teams through data‑driven problem solving, risk assessment, and continuous improvement initiatives. This engineer will be a critical connector between development, operations, suppliers, and customers, ensuring both proactive and reactive quality mechanisms are executed with excellence.
Key Responsibilities
Serve as Quality Engineering representative in NPI core teams, ensure reliability, supplier readiness, customer RMA readiness, and product readiness deliverables are met for new product launch.
Work with cross-functional teams (QRE, Packaging, PTE, Systems, Design, etc.) to make sure lessons-learned and corrective/preventative actions are applied upstream during product development.
Lead technical and business teams to resolve escalated Quality issues in HVM, including factory excursions and non-conforming materials disposition.
Conduct technical evaluations of customer returned devices at system and device levels utilizing tools such as ATE, XRAY, CSAM, IV curve, system level test, and bench leading to a clear path of root cause.
Track actions, schedules and owners to maintain targeted RMA analysis cycle time. Initiate internal corrective actions where applicable.
Act as the conduit between Qualcomm’s customer, Product Core Team and Branch CQE. Provide customer prospective (voice of customer) to internal stakeholders with the view to driving customer satisfaction metrics higher.
Drive improvement of internal quality systems with the goal of reducing outgoing product quality DPPM.
Minimum Qualifications for Engineer:
BS in Electrical/Electronics/Computer Engineering (MS preferred).
Minimum 3–8 years of relevant experience in NPI Product Quality, RMA, or Product Test Engineering roles.
Strong semiconductor quality background and knowledge of wafer fabrication, semiconductor assembly and testing, and packaging.
Hands on knowledge/application of quality tools, statistics, CAPA, and problem solving techniques.
Strong cross-functional communication and leadership skills.
Strong verbal and written skills; ability to clearly organize and articulate information; seeks win/win resolution in difficult situations
Minimum Qualifications for Senior Engineer:
BS in Electrical/Electronics/Computer Engineering (MS preferred).
Minimum 5–10 years of relevant experience in NPI Product Quality, RMA, or Product Test Engineering roles.
Strong semiconductor quality background and knowledge of wafer fabrication, semiconductor assembly and testing, and packaging.
Hands on knowledge/application of quality tools, statistics, CAPA, and problem solving techniques.
Strong cross-functional communication and leadership skills.
Strong verbal and written skills; ability to clearly organize and articulate information; seeks win/win resolution in difficult situations
Minimum Qualifications:
• Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field.Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [email protected] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
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Qualcomm designs the Snapdragon processors and modems inside many Android phones, and it licenses its wireless patents to device makers around the world. It helped commercialize CDMA, the cellular technology behind 3G networks, and its patents cover core parts of the 4G and 5G standards that phones use to connect. The company does not run its own chip factories; contract foundries make its chips, which it sells to makers of phones, PCs, cars, and connected devices. Device makers also pay Qualcomm royalties for using its patented technology, which forms a second business alongside chip sales. Qualcomm was founded in 1985 and is based in San Diego, California.
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