Key Account Manager

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Description:

The Key Account Manager (KAM) supports the relationship between Booking.com and their designated portfolio of key partners. The main objective of the Key Account Manager is to manage a group of strategic, key, national, regional or ownership & management group partners on a global or regional (APAC) level in order to achieve designated commercial and product targets through the implementation of appropriate and strategic plans. The Key Account Manager maintains and expands relationships with important clients and will work closely with various business departments in order to maintain and further develop the relationships. The Key Account Manager supports the business in achievement of the sales quota and is assigned key objectives/metrics relevant to key accounts. The Key Accounts Manager represents the entire range of company solutions to the assigned partners. The job holder enables the partnership account planning cycle and ensures that the client’s needs and expectations are met by the business.

Key Job Responsibilities and Duties:

• Support Booking.com strategy & influencing initiatives and vision for key regional partners.
• Advocate the Booking.com BV brand name and its credibility to key partners.
• Support booking.com product development based on regional knowledge and key partner relationships.
• Communicate the commercial terms between Booking.com and the key partners.
• Coordinate company executive involvement across different stakeholder levels of the customer management.
• Train, consult, monitor, support, and guide internal stakeholders in managing partners in order to optimize and drive their performance.

Qualifications & Skills:

• 2-3 years of experience in a relevant (regional) key account management function; 
• Consistent knowledge of digital and travel industry and related trends. 
• Strong networking skills in order to connect with different internal and external stakeholders; 
• Good knowledge of Revenue, Channel and Distribution Management;
• Strategic thinking; 
• Leadership skills; 
• Good knowledge of Booking.com competitive landscape; 

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit 

Diversity, Equity and Inclusion (DEI) at Booking.com: 

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. 

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” 

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process: 

This section should provide: 

• Let’s go places together: How we Hire

• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.