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Peloton

At-home fitness hardware with streaming workouts

Associate – Studio Experience

Customer ExperiencePosted on Nov 13
Part-timeNew York, NY, USA$21 /hrIn-person

About the Job

Requirements

  • Must have experience in the customer service or hospitality industry.
  • Must be reliable, professional, energetic, friendly, and computer literate.
  • Must be able to communicate effectively in person, by email, and by phone, and maintain friendly and professional phone and email etiquette.
  • Must be able to prioritize and multitask in a fast-paced environment.
  • Must be willing to initiate tasks and perform duties without direction.
  • Must have outstanding customer service and problem-solving skills.
  • Must be able to work a flexible schedule including weekends, holidays, early mornings (5 AM), and late evenings (10 PM).
  • Part-time employees must have at least three days of availability, including Friday, Saturday, and Sunday.

Responsibilities

  • Provide a high level of customer service to members, prospective members, and guests arriving at and visiting the studio.
  • Address member feedback and queries in person or by email in a timely and professional manner.
  • Book, cancel, and reschedule live productions through TeamUp and assist members with account-related issues.
  • Check in members and guests before live productions and ensure they understand and follow studio rules, waivers, and terms and conditions.
  • Maintain class occupancy by filling available studio spots before and on the day of class, including managing standby and waitlists.
  • Support production teams with audience placement and participation to maintain the studio experience.
  • Provide studio tours to members participating in live class experiences.
  • Create and prepare swag bags and assist with surprise-and-delight moments.
  • Assist with post-class meet-and-greets, including taking, uploading, and sending photos to guests and members.
  • Celebrate member birthdays and milestones.
  • Become proficient in the reservation system, email provider, SMS, G Suite, and Slack.
  • Perform administrative tasks, including maintaining studio logs and trackers.
  • Work with other studio departments to support a streamlined production experience.
  • Maintain product knowledge and stay updated about the brand.
  • Support additional studio activations and duties outside the member class offering, including event support and group and corporate bookings.

Desired Qualifications

  • Interest in health, fitness, and/or sports is preferred.

About the Company

Peloton

At-home fitness hardware with streaming workouts

Peloton creates at-home fitness experiences by pairing a connected exercise bike with a streaming service that offers live and on-demand cycling classes. The bike has a built-in screen that displays instructors and class content, and users participate by joining workouts from home. A monthly subscription grants access to a large library of classes, tracking metrics, and evolving programs, while hardware sales provide the initial purchase. The company also sells related accessories and equipment. Peloton distinguishes itself by delivering an integrated package of hardware and ongoing digital content, with live classes, instructor-led sessions, and a strong community to motivate users. The goal is to grow a large, loyal subscriber base and become a leading provider of virtual fitness experiences, making home workouts convenient and engaging for fitness enthusiasts.

Company size
1,001-5,000
Company stage
IPO
Headquarters
New York City, New York
Founded
2011

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