A

Avoca AI

AI-driven communications platform for home services

GTM Engineer

Full-Time
$160k - $210k/yr+ Bonus + Equity
Mid
New York, NY, USA
In PersonIn-person work in NYC is expected.
Sales & Account ManagementSales Operations

About the job

Requirements
  • At least 3 years of experience in GTM engineering, growth operations, outbound, or another technical go-to-market role in a business-to-business environment.
  • A track record of building and operating large-scale outbound email programs that generated qualified pipeline.
  • Deep knowledge of outbound infrastructure and deliverability, including domain and inbox provisioning, authentication, warm-up, rotation, bounce management, and sender reputation.
  • Demonstrated expertise building artificial intelligence-powered workflows for research, segmentation, personalization, or campaign execution.
  • Hands-on experience building sophisticated workflows in tools such as Clay, Claude Code, n8n, Make, Zapier, Smartlead, or similar platforms.
  • Strong technical foundations and comfort working with application programming interfaces, webhooks, data integrations, and conditional logic; working knowledge of SQL, Python, or JavaScript.
  • Experience building, enriching, and maintaining large account and contact datasets using multiple data providers and enrichment waterfalls.
  • Strong commercial judgment and the ability to turn customer, market, and behavioral data into repeatable growth systems that create pipeline.
Responsibilities
  • Build, run, and scale the autonomous outbound email engine end-to-end, from campaign strategy and execution to sending infrastructure, deliverability, measurement, and optimization, turning it into a major source of qualified pipeline.
  • Build and ship AI agents and go-to-market workflows for prospect research, account prioritization, personalization, content development, and other repeatable work; continuously identify new automation opportunities and launch new agents regularly.
  • Map and enrich the total addressable market, building reliable account and contact data for campaigns and the outbound sales development representative motion.
  • Identify, test, and activate buying signals that surface the right accounts at the right time and trigger relevant outreach or representative action.
  • Build integrations, automations, and internal tools connecting data sources, customer relationship management systems, enrichment providers, outbound platforms, and Sales workflows.
  • Partner with sales development representatives, Sales, and revenue operations to improve targeting, lead routing, representative productivity, and conversion of signals into pipeline.
  • Evaluate the go-to-market technology stack and decide what to buy, build, or automate.
Desired Qualifications
  • Experience building signal-based outbound for a mid-market sales motion.
  • Experience supporting or working closely with a scaled sales development representative organization.
  • Experience in vertical software-as-a-service, home services, or another market with a large, identifiable universe of target businesses.
  • Experience building agentic workflows, AI-powered internal tools, or autonomous go-to-market systems from scratch.

About the company

Avoca AI provides an AI-powered communications platform designed for service-based businesses like HVAC and plumbing. Its core product uses an AI workforce to handle inbound and outbound communications across phone calls, texts, web chats, and lead sources, including first-ring call answering, 24/7 appointment booking into a company’s CRM (such as ServiceTitan), and handoffs to human agents for complex cases. The platform integrates with existing systems to support lead capture, follow-up, and outbound outreach, and it includes an AI coaching module that analyzes calls to deliver performance insights and training ideas for human agents. Avoca aims to reduce missed leads, increase conversions, and improve team performance by automating communications while providing managers with actionable coaching data.

Company Size

201-500

Company Stage

Series B

Total Funding

$162.1M

Headquarters

New York City, New York

Founded

2022

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Simplify Jobs

Simplify's Take

What believers are saying

  • Avoca raised over $125 million on April 27, 2026, led by Meritech and General Catalyst.
  • Y Combinator, Kleiner Perkins, and ServiceTitan partnerships validate distribution and product credibility.
  • The company says it is on track to book $1 billion in jobs during 2026.

What critics are saying

  • OpenAI, Google, and Anthropic commoditize voice agents, forcing Avoca into price competition by 2027.
  • Avoca's $1 billion valuation and 2026 growth expectations create brutal execution pressure if bookings slow.
  • Enterprise dependence on ServiceTitan and trade platforms creates existential platform risk if partners launch rivals.

What makes Avoca AI unique

  • Avoca's ServiceTitan integration books jobs directly from calls, texts, and chats, reducing workflow friction.
  • Its three-product stack, Convert, Nurture, and Coach, spans acquisition, scheduling, and rep training.
  • Home-services specialization targets high-value HVAC and plumbing leads where one missed call loses thousands.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Company Social Events

Meal Benefits

Commuter Benefits

Growth & Insights and Company News

Headcount

6 month growth

1%

1 year growth

-1%

2 year growth

0%
Yahoo Finance
May 2nd, 2026
MIT poker night leads to $1B AI startup serving HVAC companies

Avoca, an AI startup founded by MIT engineers Tyson Chen and Apurva Shrivastava, has raised $125 million and achieved a $1 billion valuation by selling AI call support to blue-collar businesses. The founders initially built AI phone answering systems for restaurants before pivoting to HVAC companies after meeting Rescue Air. The company's business model capitalises on higher transaction values in home services, where a missed call could mean losing a $30,000–$40,000 HVAC installation versus a $40 restaurant order. Avoca's AI representatives answer calls instantly and operate 24/7, enabling businesses to extend service hours without additional staff. The startup is betting on continued human demand for tradespeople whilst AI handles administrative tasks. The HVAC market is projected to reach $445.73 billion by 2033.

X Corp.
Apr 27th, 2026
Y Combinator on Twitter / X

Congrats to @getavoca on their $125M raise at a $1B valuation!They're building AI agents for home services businesses—answering inbound calls, booking jobs, following up on estimates, and driving new leads based on technician capacity. On track to book $1B in jobs this year.… pic.twitter.com/Ovh195t2yZ— Y Combinator (@ycombinator) April 27, 2026

PR Newswire
Apr 27th, 2026
Avoca raises $125M at $1B valuation to automate America's services economy with AI

Avoca, an AI platform for service businesses, has raised more than $125 million across seed, Series A and Series B funding at a $1 billion valuation. The Series B was led by Meritech and General Catalyst, with the Series A led by Kleiner Perkins. The company provides AI-powered voice and workflow automation for home services businesses, handling call answering, job scheduling, customer follow-ups and marketing campaigns around the clock. Avoca integrates with customer relationship management systems and has partnered with ServiceTitan, Nexstar and Clover. Founded three years ago, Avoca surpassed eight figures in annual recurring revenue in 2025 and is on track to book $1 billion in jobs this year. The company plans to expand beyond home services into moving, automotive services and property management.

Fortune
Apr 27th, 2026
How a chance encounter in Texas sparked a $1 billion Kleiner Perkins-backed AI startup | Fortune

Avoca, founded by two MIT grads, brings Silicon Valley tech to trades like plumbing, roofing, and HVAC.

PCT
Jan 2nd, 2025
Ka Tsu Joins Avoca.ai

NEW YORK - Avoca.ai, an AI-drive call center platform for home service providers, announced Ka Tsu as its newest sales team member and partnership lead.