Collections and Repossession Associate Manager - Captive Collections & Repossessions

Job Description

<div class="MSWordContent"><p>As a Collections and Repossession Associate Manager, you will help manage Tesla’s North American captive vehicle leasing, vehicle loan, energy loan and energy lease portfolio. We are seeking a detail-oriented and proactive Associate Manager to join our Finance team. This role is responsible for overseeing collections activity, leading a collections team, coordinating recovery and repossession efforts, and driving timely resolution of delinquent accounts across&nbsp;the captive&nbsp;portfolios. You will partner closely with program managers to document requirements and align collection workflows with product and portfolio needs. The ideal candidate thrives in a high-paced environment, balances multiple deadlines and demonstrates strong communication skills, financial acumen, and the ability to work collaboratively with internal and external stakeholders.&nbsp; </div>

Job Responsibilities

• Monitor/manage aging reports as well as identify and prioritize accounts requiring immediate collection action for the Captive 

• Track delinquency rates, cure performance, and recovery outcomes

• Ensure compliance with applicable consumer credit and collections regulations, including the Fair Debt Collection Practices Act (FDCPA) 

• Partner with internal stakeholders and external vendors to execute repossession, enhancement requirements and loss-mitigation strategies 

• Contact customers regarding overdue payments via phone, email, and written correspondence  

• Investigate payment discrepancies and resolve billing disputes in coordination with collection team 

Job Requirements

• Bachelor’s Degree in Accounting, Finance, Business Administration, or related field, or equivalent experience 

• 2-4 years of experience in Auto finance with hands-on collections or credit experience 

• Portfolio risk management, including delinquency tracking and trend analysis 

• Strong proficiency with Microsoft Office Suite (Excel, Word, Outlook) 

• Excellent communication and interpersonal skills

• Strong organizational skills and ability to manage multiple accounts and deadlines simultaneously 

• Bilingual in Spanish, Mandarin, or French a plus