Corporate Concierge Travel Consultant

Overview

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). 

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. 

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour. 

Responsibilities

Altour has an exciting opportunity for an experienced VIP Travel Agent who understand offering white-glove service to top clients.  The Corporate Concierge Travel Consultant is the first point of contact between the traveler and ALTOUR. This role will tend to the needs of the traveler with an exceptional level of customer service, provide a high level of consultation and accuracy during all aspects of the travel experience, including pre-booking consultation, the reservation process, pre-travel support and follow up post trip. The ideal person will demonstrates in-depth travel industry knowledge, exceptional problem- solving skills, while maintaining the highest degree of professionalism and courtesy.  The hours needed for this role are 11 - 8 PM ET M-F and on call 27/7 for flight management and assistance.  The ideal candidate must have experience working with Amadeus GDS.

• Service inbound corporate travel requests in a virtual environment.
• Service channels include phone, chat and email.
• Deliver extraordinary customer service to C-Suite travelers and their administrative staff.
  • Greet all clients warmly and with enthusiasm.
  • Establish rapport with all travelers and admin staff
  • Must always exude an impeccable professional demeanor
  • Advisors must be comfortable servicing and interfacing C-level executives and their administrative staff
  • Ability to multitask, easily handling competing priorities
  • Provide consultative service to travelers and travel arrangers throughout the booking process.
  • Complete all reservations in an accurate and timely manner.
  • Provide post trip follow up and support  
• Create unique travel itineraries that match the needs and expectations of the C-Suite traveler.
  • Utilize creative thinking and problem-solving skills to identify the best options for air/ground and lodging arrangements. Handle customer escalations to resolution, including collaborating across teams of subject matter specialists.
  • Go above and beyond to proactively offer suggestions and consultation for all components of the booking during reservation process, experience with concierge additional services a plus.
  • Provide flight monitoring and disruption support 24/7 by participating in after-hours support rotation. 
• Maintain goal expectations in the following areas:
  • Productivity – measured by transactions per month
  • Quality – minimal customer service issues.
• Customer experience – measured through call monitoring performance. GDS and ticketing proficient with willingness to utilize multiple reservations systems
• Typing speed of at least 50 WPM
• Advisor must be proficient with both international and domestic destination geography
• Fluent with Microsoft office suite including Excel and Outlook
• Flexible with schedule to include nights, weekends and overnights when flight monitoring.

Qualifications

• GDS and ticketing proficient with willingness to utilize multiple reservations systems
• Typing speed of at least 50 WPM
• Advisor must be proficient with both international and domestic destination geography
• Fluent with Microsoft office suite including Excel and Outlook
• Flexible with schedule to include nights, weekends and overnights when flight monitoring.
• 10 + years Corporate Travel selling experience, minimum 5 years as VIP or Concierge Agent
• 5+ years of Customer service experience, preferably in the travel industry with VIP experience
  • Exceptional/above & beyond, proactive customer service approach
  • Ability to handle multiple complex requests simultaneously and seamlessly
  • Comfort and experienced working with C-level travelers by building strong client relationships
    • Ability to retain and proactively obtain travel preferences
    • Perform unique requests with the utmost professionalism
• Excellent travel industry knowledge
• Mastery in Amadeus GDS and multiple GDS knowledge
  • Specifically: GDS formats, short cuts, enhancements, pricing
• Expert in international travel bookings and process
• Exceptional communication skills both written and oral
• Outstanding attention to detail

Leadership Abilities:

• Has strong understanding of own skill set and development opportunities
  • Takes direction, offers suggestions, and asks for appropriate guidance when applicable
• Demonstrates exceptional teamwork
  • Proactively offers support when ability matches need
  • Acts as a leader among peers
  • Recognizes peers for support they have provided
• Consistently demonstrates master of the guiding principles in daily work habits
• Ability to provide constructive feedback to peers and leaders when appropriate
• Ability to handle most difficult situations
  • May seek minimal guidance, but generally has solution at hand
  • Able to support peers in decision making
• Knows when to escalate to a leader

PAY AND BENEFITS

Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.

The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas.  Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.  The salary range posted represents the pay range for U.S. candidates.  If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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Compensation: 20.02 to 32.83 (USD)