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Transcom

Outsourced AI-driven CX solutions provider

Agent korisničke podrške za organizaciju putovanja

Customer SupportConfirmed live in the last 24 hours
Full-timeOsijek, CroatiaIn-person

About the Job

Requirements

  • German proficiency at C1 level or higher, in speaking and writing.
  • English proficiency at A2 level or higher.
  • Availability to work full-time, 40 hours per week, from the Osijek office.
  • Ability to work independently on a computer and good knowledge of Microsoft Office.
  • Communication skills, active listening, proactivity, and empathy toward customers.

Responsibilities

  • Handle customer communications through inbound calls, callbacks, and back-office email tasks.
  • Manage travel reservations, identify customer needs, and proactively present options including flights, transfers, and optional excursions.
  • Resolve customer problems and inquiries.
  • Complete training to learn the systems and processes needed for the role.

Desired Qualifications

  • Actively accept feedback and continuously develop in the role.

About the Company

Transcom

Outsourced AI-driven CX solutions provider

Transcom provides outsourced customer experience services worldwide, serving more than 200 fast-growing e-commerce, technology, and internet brands. Its offerings combine AI-driven tools with managed support to handle customer inquiries, automate interactions, and improve satisfaction across regions in EMEA, APAC, and the Americas. Unlike many competitors, Transcom emphasizes scale, global reach, and sustainability, aligning with frameworks like the UN Global Compact and the UN Sustainable Development Goals while working with market disruptors under long-term contracts. The company’s goal is to help clients boost customer loyalty and operating efficiency, driving business growth and positive social impact for ambitious brands.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1995

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