C

Channel Talk

AI-powered customer messaging and CRM platform

Lead Product Manager

Product ManagementConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listed

About the Job

Requirements

  • At least 7 years of product management experience in the IT industry.
  • At least 2 years of experience managing team members.
  • Ability to coordinate multiple product roadmaps across different contexts.
  • Understanding of product planning and development mechanisms.
  • Experience simplifying complex problems and solving them at scale.
  • Ability to stay focused on essential problems over time.
  • Motivation to grow the business.
  • Ability to resolve conflicts and problems through communication.
  • Comfort meeting and understanding customers.

Responsibilities

  • Make product decisions and take responsibility for ChannelTalk products in response to the AI era.
  • Own improvements and advancement of ChannelTalk features and deliver results.
  • Lead an upper-level organization comprising two to three purpose-based teams.
  • Recruit, evaluate, and manage the PMs in the organization.
  • Own at least one feature, set product priorities and roadmaps with senior leaders, and develop the product and its growth.
  • Work with PMs to lead and operate task forces within squads, plan work, and conduct reviews.
  • Lead cross-functional problem-solving with senior leaders and other Lead Product Managers.
  • Meet and observe customers, identify priority features based on their needs, and develop roadmaps aligned with goals.

Desired Qualifications

  • Experience managing funnel metrics and quantitative measures from acquisition through churn and revenue.
  • Hands-on product engineering experience.
  • Product management experience in B2B SaaS.
  • Understanding of how B2B products differ from B2C products in product planning and development.
  • Experience developing products that fit customer and market needs.

About the Company

Channel Talk

AI-powered customer messaging and CRM platform

Channel Talk is an AI-powered customer-messaging and CRM platform that offers a website chat widget, a unified inbox for conversations, AI chatbots and automation, CRM marketing, and team messaging, with integrations to channels like WhatsApp. It centralizes customer messages across websites and messaging apps into one interface, where bots can respond and automate tasks, while teams coordinate marketing and sales. It originated from Channel Corporation (formerly Zoyi) in South Korea and serves customers in Korea, Japan, and other markets. The goal is to improve customer engagement and support by simplifying conversations and automating routine tasks across channels.

Company size
201-500
Company stage
Late Stage VC
Total funding
$43.7M
Headquarters
Seoul, South Korea
Founded
2014

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