SMB Sales Team Lead
About the job
- At least 5 years of B2B sales or business development experience.
- Experience selling intangible solutions; SaaS experience is not required.
- Direct experience executing the full-cycle sales process, from prospecting and discovery through proposal, negotiation, and closing.
- Experience directly leading at least 2 team members.
- Experience defining problems and making decisions based on data such as pipeline and conversion rates.
- Experience independently setting goals and creating an approach to execute in ambiguous situations.
- Personally conduct discovery through closing for core customer segments and create successful examples that set the standard for the team.
- Directly lead contract negotiations for complex deals and strategic accounts.
- Diagnose customers’ customer service status and CRM marketing pain points, and propose ways to use ALF (AI Agent).
- Define target customer segments and design repeatable sales scenarios by industry and company size.
- Establish inbound and outbound pipeline structures.
- Experiment with AI Agent-based sales methods at the team level and standardize validated approaches into playbooks.
- Coach team members’ sales capabilities through deal reviews, call reviews, and role-playing.
- Lead onboarding for new hires and transfer objection-handling, negotiation, and closing skills.
- Join team members in stalled deals to help resolve them and preserve the process as a learning asset.
- Manage quarterly revenue targets and monitor pipeline health.
- Manage metrics including MRR, ARR, conversion rate, sales-cycle length, and pipeline coverage, and produce accurate forecasts.
- Manage individual and team goals using data-based feedback.
- Participate in team hiring and support new members’ adjustment.
- Collaborate with IS, CS, Product, and Marketing to optimize go-to-market execution.
- Identify market patterns from customer feedback and relay them to Product and Marketing.
- Experience defining and executing in a previously unserved market, especially in startup business development or go-to-market teams.
- Experience structuring sales processes using CRM data and directly building team assets such as playbooks and onboarding materials.
- Experience designing and operating both inbound and outbound sales.
- Understanding of online business markets such as startups, e-commerce, and education.
- Experience choosing team success over individual performance.
- Willingness to keep learning in areas of existing expertise.
About the company
Channel Talk is an AI-powered customer-messaging and CRM platform that provides a website chat widget, a unified inbox for customer conversations, AI chatbots and automation, CRM marketing, and team messaging with integrations for channels like WhatsApp. Conversations from the chat widget feed into a unified inbox where AI bots can respond and automate tasks, while CRM tools manage campaigns and contacts and team messaging supports internal coordination. It stands out by pairing cross-channel messaging, automation, and CRM features in one platform with a regional focus on Southeast and East Asia, and it originated from Walk Insights analytics tools before shifting to customer-communication software. The goal is to help businesses improve customer engagement and support by centralizing conversations, automating routine tasks, and coordinating marketing and sales across channels.
Company Size
201-500
Company Stage
Late Stage VC
Total Funding
$43.7M
Headquarters
Seoul, South Korea
Founded
2014
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Simplify's Take
What believers are saying
- July 2026 Qoo10 integration expands distribution across major Japanese marketplace workflows.
- August 2026 Bカート partnership widens B2B commerce reach and ALF usage.
- January 2025 funding and 2026 voice improvements support Voice ALF commercialization.
What critics are saying
- Intercom Fin, Zendesk AI, and Gorgias AI attack Channel Talk's core support-automation budget.
- ALF phone remains beta in 2026, delaying enterprise migrations and expansion deals.
- Salesforce absorbing Intercom would squeeze pricing power and make Channel Talk a niche tool.
What makes Channel Talk unique
- ALF spans chat and voice, with IVR and task automation across channels.
- 2026 integrations with Qoo10 and Bカート deepen Channel Talk's EC workflow moat.
- 24万社超 adoption and 98% retention signal sticky SMB and midmarket usage.
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Benefits
- Flexible Work Hours
- Hybrid Work Options
- Unlimited Paid Time Off
- Health Insurance
- Phone/Internet Stipend