C

Channel Talk

AI-powered customer messaging and CRM platform

SMB Sales Team Lead

Account ExecutiveConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listed

About the Job

Requirements

  • At least 5 years of B2B sales or business development experience.
  • Experience selling intangible solutions; SaaS experience is not required.
  • Experience personally executing the full sales cycle, from prospecting and discovery through proposal, negotiation, and closing.
  • Experience directly leading at least 2 team members.
  • Experience defining problems and making decisions based on data such as pipeline and conversion rates.
  • Experience setting goals and creating execution approaches independently in situations without predetermined answers.

Responsibilities

  • Personally lead discovery through closing for key customer segments and create successful deals that set the team's standard.
  • Personally lead contract negotiations for complex deals and strategic accounts.
  • Diagnose customers' customer-service status and CRM marketing pain points, and propose ways to use ALF (AI Agent).
  • Define target customer segments and design repeatable sales scenarios by industry and company size.
  • Establish inbound and outbound pipeline structures.
  • Experiment with AI Agent-based sales methods at the team level and standardize validated methods into playbooks.
  • Coach team members' sales capabilities through deal reviews, call reviews, and role-play.
  • Lead new-hire onboarding and teach objection handling, negotiation, and closing skills.
  • Join team members on stalled deals to resolve them together and preserve the process as a learning resource.
  • Manage quarterly revenue targets and review pipeline health.
  • Manage metrics including MRR, ARR, conversion rate, sales-cycle length, and pipeline coverage, and produce accurate forecasts.
  • Use metric-based feedback to manage individual and team-level goals.
  • Participate in team hiring and support new members' adjustment.
  • Collaborate with IS, CS, Product, and Marketing to optimize go-to-market efforts.
  • Identify market patterns from customer feedback and relay them to product and marketing teams.

Desired Qualifications

  • Experience defining and pursuing a previously unserved market, especially in startup business development or go-to-market organizations.
  • Experience structuring sales processes using CRM data and personally building team assets such as playbooks and onboarding materials.
  • Experience designing and operating both inbound and outbound sales.
  • Understanding of online business markets such as startups, e-commerce, or education.
  • Experience choosing outcomes that improve team performance over personal achievement.

About the Company

Channel Talk

AI-powered customer messaging and CRM platform

Channel Talk is an AI-powered customer-messaging and CRM platform that offers a website chat widget, a unified inbox for conversations, AI chatbots and automation, CRM marketing, and team messaging, with integrations to channels like WhatsApp. It centralizes customer messages across websites and messaging apps into one interface, where bots can respond and automate tasks, while teams coordinate marketing and sales. It originated from Channel Corporation (formerly Zoyi) in South Korea and serves customers in Korea, Japan, and other markets. The goal is to improve customer engagement and support by simplifying conversations and automating routine tasks across channels.

Company size
201-500
Company stage
Late Stage VC
Total funding
$43.7M
Headquarters
Seoul, South Korea
Founded
2014

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