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ePlus

IT infrastructure services and optimization

Director Presales Engineering

Pre-Sales Solution EngineeringConfirmed live in the last 24 hours
Full-timeIrvine, CA, USA

About the Job

Requirements

  • A college degree in a related field or equivalent business experience is required.
  • The ability to align with sales and operations for coordinated efforts in growing the business is required.
  • Thorough knowledge of the full customer engagement cycle is required.
  • Knowledge of the MS Office Suite, including Visio, Excel, Word, and PowerPoint, is required.
  • The ability to present to all levels of executive and technical management is required.

Responsibilities

  • Oversee, train, assist, and develop the Presales staff.
  • Lead a team of systems engineers to deliver pre-sales technical support in sales presentations, solution development, and product demonstrations of ePlus capabilities.
  • Lead, grow, and mentor the Sales Engineering team to develop and maintain the skills necessary to deliver proposed solutions around strategic technologies such as Core, Data Center, UC, and Security.
  • Develop and improve processes and procedures to minimize errors, maximize efficiencies, and ensure a clean handoff from pre-sales to post-sales.
  • Manage group workload and resource scheduling across multiple projects and opportunities with the pre-sales coordinator.
  • Develop a methodology to measure and delegate opportunities that provides visibility into workload and forecasted needs.
  • Interview and hire qualified candidates, conduct performance reviews, and participate in employee career planning.
  • Conduct customer presentations on the ePlus value proposition and technical solution set for assigned accounts and focus areas throughout the region and nationally when requested.
  • Work with ePlus personnel and ePlus National Practice Leads to help develop differentiated solutions.
  • Develop training roadmaps for individuals and/or the team related to the strategic portfolio.
  • Assist account teams in collecting customer business and technical requirements and determining ePlus recommended solutions.
  • Assist sales account managers and pre-sales engineers with account planning related to technical aspects of hardware, software, and services opportunity development.
  • Assist with RFP, RFI, and RFQ responses as presented.
  • Review Statements of Work before customer presentation.
  • Liaise between the sales team and professional services organization to ensure timely and accurate proposals.
  • Follow the performance review process to promote communication, provide useful feedback about job performance, and contribute to employee professional development.
  • Lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration.
  • Promote an inclusive and respectful environment that values diverse perspectives and encourages open dialogue among team members.
  • Collaborate on strategic initiatives to drive innovation and positive organizational change.
  • Take a proactive approach to conflict resolution, seeking amicable solutions and escalating concerns as needed.

Desired Qualifications

  • Five or more years of applicable technical pre-sales experience in the IT industry is preferred.
  • Three or more years of management experience is preferred.
  • Previous VAR managerial experience is preferred.

About the Company

ePlus

IT infrastructure services and optimization

ePlus provides security, cloud, and managed IT services to help organizations secure, modernize, optimize, and scale their IT infrastructure. It offers data migration, hosting and management, data center, collaboration, and networking services, backed by a large team of technical experts and numerous certifications. The company works through a services-led approach that combines strategy, execution, and measurable results to help over 4,300 global customers navigate complex IT, regulatory, and workforce environments. Compared with competitors, ePlus differentiates itself with its extensive expert bench, deep certifications, long-standing industry presence (30+ years), and a proven focus on customer outcomes. Its goal is to deliver transformational IT results by enabling secure, efficient, and scalable technology environments for its clients.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Herndon, VA
Founded
1990

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