Operations Specialist

Overview

Subordinate Positions: None

Salary Range: $38,000 - $$45,000

Location: Libertyville, IL

Snap-on Credit, a world class provider of innovative tool and equipment financing solutions is seeking qualified customer service candidates.

Summary:  Primary responsibility is to provide customer service and support to field sales personnel.

Responsibilities

Major Responsibilities:

• Receive and resolve complex transactional information from field sales personnel
• Review, process and troubleshoot customer credit applications and contracts
• Support field sales personnel in a professional and efficient manner enabling seamless financing transaction
• Exercise due diligence with proper documentation and audits on customer applications and purchased contracts

Qualifications

Requirements:

• Excellent organizational skills and the ability to prioritize workload with multiple tasks
• Effective communication skills, both verbal and written
• Ability to build effective relationships and be a team player
• Meet or exceed targeted call quality assurance and other performance requirements
• Related finance industry experience preferred
• College coursework completed or in progress preferred

Key Characteristics:

• Positive and professional demeanor
• Analytical / Problem solver
• Detail oriented
• Self-motivated
• Flexible

Hours: 40 hours a week with rotating schedules covering the following hours:

Monday:          9:30am-6:00pm or 10:30am-7:00pm

Tuesday:          9:30am-6:00pm, 10:30am-7:00pm or 12:30pm-9:00pm

Wednesday:     9:30am-6:00pm, 10:30am-7:00pm or 12:30pm-9:00pm

Thursday:         9:30am-6:00pm, 10:30am-7:00pm or 12:30pm-9:00pm

Friday:             9:30am-6:00pm or 10:30am-7:00pm

Saturday:         9:00am-1:00pm (roughly two per quarter–when worked, option of overtime or half day off)

Training for the first few months may begin as early as 8:00am. Office environment, business casual dress code, occasional overtime may be required.

Snap-on offers competitive compensation, target bonus opportunity, and an attractive benefits program including: three Medical Plan options, Vision, Dental, and Prescription Drug Insurance, Life Insurance, Short-Term Disability, and Retirement Savings Programs that consist of not only a company matched 401(k) but also a defined benefit Pension Plan. Employees receive paid and floating holidays, vacation time, sick days, and their birthday off. Employee stock purchase plan and preferential employee tool purchase programs are also available.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran